//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Journal of service research : JSR"
~subject:"Customer value"
~subject:"Services"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer value
Services
Beziehungsmarketing
235
Relationship marketing
235
Consumer behaviour
115
Konsumentenverhalten
115
Customer satisfaction
76
Kundenzufriedenheit
75
Dienstleistungsqualität
73
Service quality
73
Internet marketing
32
Online-Marketing
32
Social Web
32
Social web
32
Customer integration
29
Kundenintegration
29
Kundenwert
27
Dienstleistungssektor
26
Service industry
26
Customer service
23
Kundenservice
23
Brand management
19
Markenführung
19
USA
19
United States
19
Beschwerdemanagement
18
Complaint management
18
Viral marketing
16
Virales Marketing
16
Emotion
15
Online retailing
15
Online-Handel
15
Brand image
14
Dienstleistung
14
Markenimage
14
Services marketing
14
Confidence
13
Dienstleistungsmarketing
13
Vertrauen
13
E-commerce
12
more ...
less ...
Online availability
All
Undetermined
14
Type of publication
All
Article
41
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
42
Aufsatz in Zeitschrift
42
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
42
Author
All
Verhoef, Peter C.
4
Kumar, V.
3
Pfeifer, Phillip E.
3
Wiesel, Thorsten
3
Kroschke, Mirja
2
Shankar, Venkatesh
2
Sweeney, Jillian C.
2
Aksoy, Lerzan
1
Alexander, Matthew
1
Barnes, Donald C.
1
Bart, Yakov
1
Benoit, Sabine
1
Berry, Leonard L.
1
Bijmolt, Tammo H. A.
1
Block, Frank
1
Bolton, Ruth N.
1
Bonfrer, Andre
1
Bowen, David E.
1
Brodie, Roderick J.
1
Bäckström, Ingela
1
Cambra-Fierro, Jesús
1
Chandler, Jennifer D.
1
Chatmi, Arbia
1
Ciuchita, Robert
1
Collier, Joel E.
1
Dalla Pozza, Ilaria
1
Danaher, Tracey S.
1
Donkers, Bas
1
Doorn, Jenny van
1
Drèze, Xavier
1
Eisenbeiß, Maik
1
Elasri, Karim
1
Evanschitzky, Heiner
1
Faßnacht, Martin
1
Ferraro, Rosellina
1
Flynn, Andrea Godfrey
1
Friend, Scott B.
1
Garvare, Rickard
1
Gensler, Sonja
1
Grewal, Dhruv
1
more ...
less ...
Published in...
All
International journal of quality and service sciences
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of service research : JSR
Journal of business research : JBR
60
Industrial marketing management : the international journal for industrial and high-tech firms
57
Journal of retailing and consumer services
39
The journal of services marketing
34
Journal of service management
26
International journal of hospitality management
23
Journal of the Academy of Marketing Science
19
The service industries journal
18
SpringerLink / Bücher
17
Journal of marketing
15
Handbook of research on customer equity in marketing
14
Journal of strategic marketing
14
The journal of business & industrial marketing
14
Gabler Edition Wissenschaft
13
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
13
Journal of creating value
12
International journal of contemporary hospitality management
11
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
11
Journal of service research
11
Journal of marketing research : JMR
10
The journal of product & brand management
10
Tourism management : research, policies, practice
10
Business horizons
9
Service business
9
Technological forecasting & social change : an international journal
9
Services marketing quarterly
8
The TQM journal : the international review of organizational improvement
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European management journal
7
International journal of electronic customer relationship management : IJECRM
7
Journal of marketing analytics : JMA
7
Journal of marketing management : MM
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Management decision : MD
7
Management science : journal of the Institute for Operations Research and the Management Sciences
7
Marketing theory
7
Springer eBook Collection / Business and Economics
7
Cogent business & management
6
more ...
less ...
Source
All
ECONIS (ZBW)
42
Showing
1
-
10
of
42
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Assessing and improving co-creation in services : the customer-centric matrix
Chatmi, Arbia
;
Elasri, Karim
;
Ponsignon, Frédéric
- In:
International journal of quality and service sciences
15
(
2023
)
1
,
pp. 97-114
Persistent link: https://www.econbiz.de/10014315050
Saved in:
2
Brave new world? : on AI and the management of customer relationships
Libai, Barak
;
Bart, Yakov
;
Gensler, Sonja
;
Hofacker, …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 44-56
Persistent link: https://www.econbiz.de/10012299809
Saved in:
3
Frontline cyborgs at your service : how human enhancement technologies affect customer experiences in retail, sales, and service settings
Grewal, Dhruv
;
Kroschke, Mirja
;
Mende, Martin
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 9-25
Persistent link: https://www.econbiz.de/10012299803
Saved in:
4
Transforming the customer experience through new technologies
Hoyer, Wayne D.
;
Kroschke, Mirja
;
Schmitt, Bernd
; …
- In:
Journal of interactive marketing : a quarterly …
51
(
2020
),
pp. 57-71
Persistent link: https://www.econbiz.de/10012299810
Saved in:
5
Customer-firm interactions and the path to profitability : a chain-of-effects model
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 201-218
Persistent link: https://www.econbiz.de/10011855798
Saved in:
6
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
7
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
8
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
9
Key skills for crafting customer solutions within an ecosystem : a theories-in-use perspective
Friend, Scott B.
;
Malshe, Avinash
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 174-191
Persistent link: https://www.econbiz.de/10011485437
Saved in:
10
Management processes and management's role in customer value creation
Åslund, Anna
;
Bäckström, Ingela
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 148-164
Persistent link: https://www.econbiz.de/10011762940
Saved in:
1
2
3
4
5
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->