//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of retailing"
~subject:"Job satisfaction"
~subject:"Measurement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Dienstleistungsqualität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Job satisfaction
Measurement
Dienstleistungsqualität
152
Service quality
150
Kundenzufriedenheit
73
Customer satisfaction
72
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
38
Relationship marketing
38
Quality management
32
Qualitätsmanagement
32
Customer service
14
Einzelhandel
14
Kundenservice
14
Retail trade
14
Beschwerdemanagement
13
Complaint management
13
Krankenhaus
12
Gesundheitsversorgung
11
Health care
11
Hochschule
11
Hospital
11
Dienstleistungssektor
10
Higher education institution
10
Product quality
10
Produktqualität
10
Service industry
10
Schweden
9
Sweden
9
Arbeitszufriedenheit
8
E-commerce
8
Electronic Commerce
8
Emotion
8
Quality
8
Students
8
Studierende
8
Gesundheitswesen
7
Health care system
7
Performance measurement
7
Performance-Messung
7
more ...
less ...
Online availability
All
Undetermined
9
Type of publication
All
Article
14
Type of publication (narrower categories)
All
Article in journal
14
Aufsatz in Zeitschrift
14
Conference paper
1
Konferenzbeitrag
1
Language
All
English
14
Author
All
Blut, Markus
2
Abdul Rahim Zumrah
1
Abdulmajid Mohammed Aldaba
1
Al-Refai, Abd Al-Aziz Hamed
1
Armstrong, Anona
1
Barabino, Bendetto
1
Brock, Christian
1
Brown, Steven P.
1
Carlson, Jamie
1
Chowdhry, Nivritiv
1
Dahlén, Micael
1
Deiana, Eusebio
1
Di Pietro, Laura
1
Ferreira, Luís Miguel D. F.
1
Fiakpa, Ernest Afene
1
Grewal, Dhruv
1
Gudergan, Siegfried
1
Guglielmetti Mugion, Roberta
1
Hairuddin Mohd Ali
1
Holmqvist, Jonas
1
Kadir, Abdul Rahman
1
Kamariah, Najmi
1
Katırcıoğlu, Salih Turan
1
Kilinç, Ceyhun
1
Lam, Son K.
1
Lunardo, Renaud
1
Mehtap-Smadi, Salime
1
Mittal, Vikas
1
Musella, Flaminia
1
Nguyen, Thu-Huong
1
Pantouvakis, Angelos
1
Patsiouras, Christos
1
Raharjo, Hendry
1
Rahman, Syed Mahmudur
1
Ratnawati
1
Saleh, Ariyanti
1
Sarrico, Cláudia S.
1
Silva, Luís Filipe Cardoso
1
Slåtten, Terje
1
Tilocca, Proto
1
more ...
less ...
Published in...
All
International journal of quality and service sciences
Journal of retailing
International journal of hospitality management
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
30
Journal of retailing and consumer services
21
Journal of business research : JBR
17
The service industries journal
17
International journal of contemporary hospitality management
15
The journal of services marketing
15
International journal of productivity and quality management : IJPQM
12
Total quality management & business excellence
12
Journal of service management
11
Journal of air transport management
10
Tourism management : research, policies, practice
10
Quality management journal : QMJ
9
Services marketing quarterly
9
Health care management review : HCM review
8
International journal of services and operations management
8
Journal of hospitality marketing & management
8
The TQM journal : the international review of organizational improvement
8
International journal of business excellence
6
International journal of services and operations management : IJSOM
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Service business
6
Economics of education review
5
International journal of services, economics and management
5
Journal of service theory and practice : JSTP
5
Journal of travel and tourism marketing
5
Managing service quality : MSQ ; an international journal
5
The Cornell hospitality quarterly
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Asia Pacific journal of marketing and logistics
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of quality & reliability management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of marketing
4
Journal of marketing management : MM
4
Journal of service research : JSR
4
Marketing intelligence & planning
4
NBER Working Paper
4
more ...
less ...
Source
All
ECONIS (ZBW)
14
Showing
1
-
10
of
14
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Al-Refai, Abd Al-Aziz Hamed
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
2
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
3
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
4
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
Saved in:
5
The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo
Kadir, Abdul Rahman
;
Kamariah, Najmi
;
Saleh, Ariyanti
; …
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 184-202
Persistent link: https://www.econbiz.de/10011762973
Saved in:
6
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
7
E-services quality : development of a hierarchical model
Blut, Markus
- In:
Journal of retailing
92
(
2016
)
4
,
pp. 500-517
Persistent link: https://www.econbiz.de/10011629507
Saved in:
8
Exploring the role of leadership style on the service quality-customer satisfaction link : evidence from a B2B environment
Pantouvakis, Angelos
;
Patsiouras, Christos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011558935
Saved in:
9
E-service quality : a meta-analytic review
Blut, Markus
;
Chowdhry, Nivritiv
;
Mittal, Vikas
;
Brock, …
- In:
Journal of retailing
91
(
2015
)
4
,
pp. 679-700
Persistent link: https://www.econbiz.de/10011422466
Saved in:
10
POLQUAL : measuring service quality in police traffic services
Sarrico, Cláudia S.
;
Ferreira, Luís Miguel D. F.
; …
- In:
International journal of quality and service sciences
5
(
2013
)
3
,
pp. 275-289
Persistent link: https://www.econbiz.de/10010127407
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->