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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of service management"
~isPartOf:"The accounting review : a publication of the American Accounting Association"
~subject:"Job satisfaction"
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Search: "Dienstleistungsqualität"
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Job satisfaction
Dienstleistungsqualität
299
Service quality
297
Kundenzufriedenheit
103
Customer satisfaction
102
Financial audit
92
Wirtschaftsprüfung
92
Beziehungsmarketing
62
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Consumer behaviour
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Konsumentenverhalten
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Quality management
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Qualitätsmanagement
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audit quality
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audit fees
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Arbeitszufriedenheit
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Betriebliche Wertschöpfung
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Dienstleistungsmanagement
13
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Abdul Rahim Zumrah
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Abdulmajid Mohammed Aldaba
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Al-Refai, Abd Al-Aziz Hamed
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Brengman, Malaika
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Di Pietro, Laura
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Fiakpa, Ernest Afene
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Gauquier, Laurens de
1
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Guglielmetti Mugion, Roberta
1
Hairuddin Mohd Ali
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Hancer, Murat
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Kadir, Abdul Rahman
1
Kamariah, Najmi
1
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1
Kim, Peter Beomcheol
1
Kingshott, Russel P. J.
1
Kong, Titus Tak Chuen
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Leon, Matthew
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Lin, Jiun-Sheng Chris
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Qi, Ji
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Slåtten, Terje
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International journal of quality and service sciences
Journal of service management
The accounting review : a publication of the American Accounting Association
International journal of hospitality management
32
Journal of retailing and consumer services
14
International journal of contemporary hospitality management
10
The journal of services marketing
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Journal of business research : JBR
9
The service industries journal
9
Health care management review : HCM review
8
Services marketing quarterly
7
Journal of hospitality marketing & management
6
International journal of services and operations management : IJSOM
5
Journal of air transport management
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Marketing intelligence & planning
5
Asia Pacific journal of marketing and logistics
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence
4
Journal of marketing
4
Journal of service theory and practice : JSTP
4
Service business
4
The Cornell hospitality quarterly
4
Tourism management : research, policies, practice
4
Cogent business & management
3
European journal of marketing : EJM
3
Global business and finance review
3
International journal of economic perspectives : IJEP
3
International journal of leisure and tourism marketing : IJLTM
3
International review on public and non-profit marketing
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service research : JSR
3
Journal of strategic marketing
3
Quality management journal : QMJ
3
The TQM journal : the international review of organizational improvement
3
The international journal of human resource management
3
Tourism management perspectives : TMP
3
Acta Universitatis Danubius / Oeconomica
2
Australian journal of management
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ECONIS (ZBW)
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1
Determinants of customer-perceived service quality in higher education : the roles of job satisfaction and organizational commitment
Al-Refai, Abd Al-Aziz Hamed
;
Hairuddin Mohd Ali
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10014514103
Saved in:
2
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
3
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
4
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
5
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
6
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
7
The effect of role stress, job satisfaction, self-efficacy and nurses’ adaptability on service quality in public hospitals of Wajo
Kadir, Abdul Rahman
;
Kamariah, Najmi
;
Saleh, Ariyanti
; …
- In:
International journal of quality and service sciences
9
(
2017
)
2
,
pp. 184-202
Persistent link: https://www.econbiz.de/10011762973
Saved in:
8
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
9
Exploring the role of leadership style on the service quality-customer satisfaction link : evidence from a B2B environment
Pantouvakis, Angelos
;
Patsiouras, Christos
- In:
International journal of quality and service sciences
8
(
2016
)
1
,
pp. 88-101
Persistent link: https://www.econbiz.de/10011558935
Saved in:
10
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
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