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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"NBER Working Paper"
~isPartOf:"Quality management journal : QMJ"
~subject:"Customer satisfaction"
~subject:"Kundenzufriedenheit"
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Customer satisfaction
Kundenzufriedenheit
Patienten
65
Patients
65
Hospital
32
Krankenhaus
32
Gesundheitsversorgung
26
Health care
26
Dienstleistungsqualität
24
Service quality
24
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16
Health care system
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11
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Qualitätsmanagement
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Estimation
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Consumer behaviour
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patient satisfaction
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4
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Patient satisfaction
4
patient experience
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Anreiz
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Beziehungsmarketing
3
Deductible
3
Experiment
3
Gesetzliche Krankenversicherung
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Gesundheit
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Fredendall, Lawrence D.
3
Choi, Yunsik
2
Ferrand, Yann B.
2
Pirrallo, Ronald G.
2
Qin, Hong
2
Weathers, Danny
2
Anand, Byram
1
Armstrong, Anona
1
Bashir, Irfan
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Bitner, Matthew
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1
Boakye, Kwabena G.
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1
Buk, Tuba Bozaykut
1
Chamorro, Antonio
1
Cheah, Jun-Hwa
1
Di Pietro, Laura
1
Fiakpa, Ernest Afene
1
George, Benjamin
1
Guglielmetti Mugion, Roberta
1
Harding, Rosanna
1
Johnson, Dana M.
1
Latham, John R.
1
Miranda, Francisco J.
1
Murillo, Luis R.
1
Musella, Flaminia
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Naik, J. Rama Krishna
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Nguyen, Thu-Huong
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Ojo, Adedapo Oluwaseyi
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Peak, Daniel A.
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Raharjo, Hendry
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Rajendran, Chandrasekharan
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Roth, Aleda
1
Russell, Roberta S.
1
Sai, L. Prakash
1
Schulingkamp, Ronald C.
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International journal of quality and service sciences
NBER Working Paper
Quality management journal : QMJ
Health care management review : HCM review
15
Health marketing quarterly
15
Journal of health organization and management
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of pharmaceutical and healthcare marketing
6
International journal of productivity and quality management : IJPQM
6
International journal of quality & reliability management
6
International journal of pharmaceutical and healthcare marketing : IJPHM
5
WINEG Wissen
5
Journal of business research : JBR
4
The TQM journal : the international review of organizational improvement
4
Total quality management & business excellence
4
Benchmarking : an international journal ; BIJ
3
Cogent business & management
3
International journal of hospitality management
3
International journal of services and operations management
3
Journal of industrial engineering and management : JIEM
3
Accounting and taxation review : A&TR
2
Benchmarking: An International Journal
2
International Journal of Islamic and Middle Eastern Finance and Management
2
International journal of consumer studies
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of production economics
2
International journal of production research
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
International review on public and non-profit marketing
2
Journal of hospital marketing & public relations
2
Journal of operations management
2
Journal of retailing and consumer services
2
Journal of travel and tourism marketing
2
Omega : the international journal of management science
2
Qualitative Marktforschung : Konzepte - Methoden - Analysen
2
Services marketing quarterly
2
Socio-economic planning sciences : the international journal of public sector decision-making
2
Technological forecasting & social change : an international journal
2
Wismarer Schriften zu Management und Recht
2
1st Undergraduate Research Symposium 2017, Faculty of Management Studies, Rajarata University of Sri Lanka
1
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ECONIS (ZBW)
14
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1
Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
2
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
3
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
4
Customer satisfaction in Indian hospitals : moderators and mediators
Panchapakesan, Padma
;
Sai, L. Prakash
;
Rajendran, …
- In:
Quality management journal : QMJ
22
(
2015
)
1
,
pp. 10-29
Persistent link: https://www.econbiz.de/10010483430
Saved in:
5
Measuring the influence of service quality on patient satisfaction in Malaysia
Tan, Christine Nya-Ling
;
Ojo, Adedapo Oluwaseyi
;
Cheah, …
- In:
Quality management journal : QMJ
26
(
2019
)
3
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012309537
Saved in:
6
The moderating effect of gender in urgent care service satisfaction
Qin, Hong
;
Boonme, Kittipong
;
George, Benjamin
; …
- In:
Quality management journal : QMJ
24
(
2017
)
3
,
pp. 20-30
Persistent link: https://www.econbiz.de/10011721847
Saved in:
7
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
8
Patient satisfaction with healthcare services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
9
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
10
An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India
Naik, J. Rama Krishna
;
Anand, Byram
;
Bashir, Irfan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011300156
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