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~isPartOf:"International journal of quality and service sciences"
~isPartOf:"NBER Working Paper"
~subject:"Customer satisfaction"
~subject:"Kundenzufriedenheit"
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Customer satisfaction
Kundenzufriedenheit
Patienten
51
Patients
51
Hospital
18
Krankenhaus
18
Gesundheitsversorgung
15
Health care
15
Physicians
11
Ärzte
11
Dienstleistungsqualität
10
Service quality
10
Estimation
9
Gesundheitskosten
9
Health care costs
9
Schätzung
9
Gesundheitswesen
8
Health care system
8
Arzneimittel
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Pharmaceuticals
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Consumer behaviour
4
Gesundheitsreform
4
Health care reform
4
Hospital costs
4
Hospital financing
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Konsumentenverhalten
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Krankenhausfinanzierung
4
Krankenhauskosten
4
Patient satisfaction
4
Anreiz
3
Beziehungsmarketing
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Deductible
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Experiment
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Gesundheit
3
Gesundheitsvorsorge
3
Health
3
Health insurance
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Anand, Byram
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Bashir, Irfan
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Buk, Tuba Bozaykut
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Di Pietro, Laura
1
Fiakpa, Ernest Afene
1
Guglielmetti Mugion, Roberta
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Miranda, Francisco J.
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Musella, Flaminia
1
Naik, J. Rama Krishna
1
Nguyen, Thu-Huong
1
Raharjo, Hendry
1
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1
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International journal of quality and service sciences
NBER Working Paper
Health care management review : HCM review
15
Health marketing quarterly
15
Quality management journal : QMJ
8
Journal of health organization and management
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
International journal of productivity and quality management : IJPQM
6
International journal of quality & reliability management
6
International journal of pharmaceutical and healthcare marketing
5
International journal of pharmaceutical and healthcare marketing : IJPHM
5
WINEG Wissen
5
Journal of business research : JBR
4
The TQM journal : the international review of organizational improvement
4
Total quality management & business excellence
4
Benchmarking : an international journal ; BIJ
3
Cogent business & management
3
International journal of hospitality management
3
International journal of services and operations management
3
Journal of industrial engineering and management : JIEM
3
Accounting and taxation review : A&TR
2
International journal of consumer studies
2
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of production economics
2
International journal of production research
2
International journal of services and operations management : IJSOM
2
International journal of services, economics and management
2
International review on public and non-profit marketing
2
Journal of hospital marketing & public relations
2
Journal of operations management
2
Journal of retailing and consumer services
2
Journal of travel and tourism marketing
2
Omega : the international journal of management science
2
Qualitative Marktforschung : Konzepte - Methoden - Analysen
2
Services marketing quarterly
2
Socio-economic planning sciences : the international journal of public sector decision-making
2
Technological forecasting & social change : an international journal
2
Wismarer Schriften zu Management und Recht
2
1st Undergraduate Research Symposium 2017, Faculty of Management Studies, Rajarata University of Sri Lanka
1
ACHE management series
1
AICEI proceedings
1
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1
Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country
Fiakpa, Ernest Afene
;
Nguyen, Thu-Huong
;
Armstrong, Anona
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 402-420
Persistent link: https://www.econbiz.de/10013361610
Saved in:
2
Reconciling internal and external satisfaction through probabilistic graphical models : an empirical study
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
; …
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 347-370
Persistent link: https://www.econbiz.de/10011772125
Saved in:
3
Analyzing perceived healthcare service quality on patient related outcomes
Turan, Aygül
;
Buk, Tuba Bozaykut
- In:
International journal of quality and service sciences
8
(
2016
)
4
,
pp. 478-497
Persistent link: https://www.econbiz.de/10011641323
Saved in:
4
An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India
Naik, J. Rama Krishna
;
Anand, Byram
;
Bashir, Irfan
- In:
International journal of quality and service sciences
7
(
2015
)
1
,
pp. 2-16
Persistent link: https://www.econbiz.de/10011300156
Saved in:
5
Primary health care services quality in Spain : a formative measurement approach using PLS path modeling
Miranda, Francisco J.
;
Chamorro, Antonio
;
Murillo, Luis R.
- In:
International journal of quality and service sciences
4
(
2012
)
4
,
pp. 387-398
Persistent link: https://www.econbiz.de/10009691866
Saved in:
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