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~isPartOf:"International journal of retail & distribution management"
~isPartOf:"Journal of service research : JSR"
~subject:"Customer satisfaction"
~subject:"Dienstleistung"
~subject:"Service quality"
~subject:"Social network"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Konferenzbeitrag"
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Search: subject_exact:"Consumer Behaviour"
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Customer satisfaction
Dienstleistung
Service quality
Social network
Consumer behaviour
395
Konsumentenverhalten
395
Einzelhandel
118
Retail trade
118
Beziehungsmarketing
97
Relationship marketing
97
Dienstleistungsqualität
64
Kundenzufriedenheit
63
Online retailing
59
Online-Handel
59
USA
39
United States
39
Brand management
35
Markenführung
35
Food retailing
32
Lebensmitteleinzelhandel
32
Brand image
28
E-commerce
28
Electronic Commerce
28
Markenimage
28
Emotion
24
Handelsmarke
22
Ladengestaltung
22
Store brand
22
Store design
22
Confidence
21
Vertrauen
21
Brand
19
Textile distribution
19
Textilhandel
19
Distribution channel
18
Einkaufszentrum
18
Internet marketing
18
Markenartikel
18
Online-Marketing
18
Shopping center
18
Vertriebsweg
18
Children
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Article
100
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Aufsatz in Zeitschrift
Konferenzbeitrag
Article in journal
100
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English
100
Author
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McColl-Kennedy, Janet R.
3
Patterson, Paul G.
3
Ruyter, Ko de
3
Schumann, Jan Hendrik
3
Aksoy, Lerzan
2
Auh, Seigyoung
2
Buoye, Alexander
2
Danaher, Tracey S.
2
Dong, Beibei
2
Eid, Riyad
2
Eisingerich, Andreas B
2
El-Adly, Mohammed Ismail
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Keiningham, Timothy
2
Orsingher, Chiara
2
Seiders, Kathleen
2
Sivakumar, K.
2
Uhrich, Fabian
2
Walsh, Gianfranco
2
Wangenheim, Florian von
2
Wetzels, Martin
2
Wieseke, Jan
2
Zou, Shaoming
2
Al-Maghrabi, Talal
1
Alavi, Sascha
1
Albinsson, Pia A.
1
Albrecht, Arne Keno
1
Alexander, Matthew
1
Andersson, Pernille
1
Andreassen, Tor W.
1
Anjaly, Bhawna
1
Audrain-Pontevia, Anne-Françoise
1
Babakus, Emin
1
Baker, Julie
1
Barrutia, José M.
1
Bartl, Christopher
1
Bearden, William O.
1
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Published in...
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International journal of retail & distribution management
Journal of service research : JSR
Journal of retailing and consumer services
407
International journal of hospitality management
267
Journal of business research : JBR
203
The journal of services marketing
140
Journal of hospitality marketing & management
111
Journal of travel and tourism marketing
106
International journal of contemporary hospitality management
103
The service industries journal
85
Cogent business & management
84
Services marketing quarterly
77
Tourism management : research, policies, practice
63
Psychology & marketing
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
58
Asia Pacific journal of marketing and logistics
57
Service business
50
Journal of service management
49
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
49
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
47
European journal of marketing : EJM
44
Journal of strategic marketing
41
The international journal of bank marketing : IJBM
41
International journal of electronic marketing and retailing : IJEMR
39
International journal of business information systems : IJBIS
37
Journal of the Academy of Marketing Science
37
International journal of retail and distribution management
35
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
35
Journal of retailing
35
Tourism management perspectives : TMP
35
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
Journal of air transport management
33
Journal of internet commerce
33
International journal of consumer studies
32
International journal of quality and service sciences
32
The international review of retail, distribution and consumer research
32
Journal of Asian finance, economics and business : JAFEB
31
Technological forecasting & social change : an international journal
31
Journal of Islamic marketing
30
The TQM journal : the international review of organizational improvement
30
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ECONIS (ZBW)
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1
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
2
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
3
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
4
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
5
An examination of construal effects on price perceptions in the advance selling of experience services
Wakefield, Lane T.
;
Wakefield, Kirk L.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 235-248
Persistent link: https://www.econbiz.de/10011855806
Saved in:
6
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011916500
Saved in:
7
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
8
The differential effects of online peer review and expert review on service evaluations : the roles of confidence and information convergence
Keh, Hean Tat
;
Sun, Jin
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 474-489
Persistent link: https://www.econbiz.de/10011951812
Saved in:
9
Consumers' desire to interact with a salesperson during e-shopping : development of a scale
Lee, Yun Jung
;
Dubinsky, Alan J.
- In:
International journal of retail & distribution management
45
(
2017
)
1
,
pp. 20-39
Persistent link: https://www.econbiz.de/10011621610
Saved in:
10
Dimensions of the perceived value of malls : Muslim shoppers' perspective
El-Adly, Mohammed Ismail
;
Eid, Riyad
- In:
International journal of retail & distribution management
45
(
2017
)
1
,
pp. 40-56
Persistent link: https://www.econbiz.de/10011621614
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