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~isPartOf:"International journal of services, economics and management"
~isPartOf:"Journal of marketing"
~subject:"Customer satisfaction"
~subject:"Emotion"
~subject:"Konsumentenverhalten"
~subject:"emotions"
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Search: subject_exact:"Gefühl"
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Customer satisfaction
Emotion
Konsumentenverhalten
emotions
Consumer behaviour
10
Kundenzufriedenheit
4
Salespeople
4
Verkaufspersonal
4
emotion
4
Dienstleistungsqualität
3
Service quality
3
Viral marketing
3
Virales Marketing
3
Advertising effects
2
Brand management
2
Cognition
2
Internet marketing
2
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Online retailing
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Online-Handel
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2
Sprache
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Verkaufsförderung
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2
Work stress
2
emotional exhaustion
2
services
2
Accident insurance
1
Advertising
1
Aesthetics
1
Angst
1
Anreiz
1
Anxiety
1
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1
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22
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MacInnis, Deborah J.
2
Ahuvia, Aaron
1
Alavi, Sascha
1
Allard, Thomas
1
Arat, Mustafa Murat
1
Aydinli, Aylin
1
Bagozzi, Richard P.
1
Ballings, Michel
1
Batra, Rajeev
1
Berger, Jonah
1
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1
Bharadwaj, Neeraj
1
Brüggen, Elisabeth C.
1
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1
Charoensukmongkol, Peerayuth
1
Crolic, Cammy
1
Dunn, Lea H.
1
Eckhardt, Giana M.
1
Eisingerich, Andreas B
1
Friedman, Mike
1
Golder, Peter N.
1
Grewal, Dhruv
1
Habel, Johannes
1
Hadi, Rhonda
1
Hardesty, David M.
1
Hartono, Markus
1
Hasford, Jonathan
1
Herrmann, Andreas
1
Hill, Tim
1
Jhamb, Deepika
1
Jin, Liyin
1
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1
Keh, Hean Tat
1
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1
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1
Landwehr, Jan Rüdiger
1
Laran, Juliano
1
Lin, Yu-Ting
1
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1
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Published in...
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International journal of services, economics and management
Journal of marketing
Journal of business research : JBR
246
International journal of hospitality management
172
Journal of retailing and consumer services
152
Journal of business ethics : JOBE
102
Tourism management : research, policies, practice
92
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
85
Psychology & marketing
84
Journal of consumer research : JCR ; an interdisciplinary bimonthly
77
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
74
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
65
Academy of Management journal : AMJ
63
Journal of economic psychology : research in economic psychology and behavioral economics
56
Journal of travel and tourism marketing
55
Journal of business and psychology
54
International journal of contemporary hospitality management
49
Journal of behavioral decision making
49
Journal of vocational behavior
49
Journal of hospitality marketing & management
48
SpringerLink / Bücher
48
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
47
The service industries journal
46
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
45
Journal of economic behavior & organization : JEBO
45
The journal of brand management : an international journal
45
The journal of services marketing
45
Tourism management perspectives : TMP
44
Journal of managerial psychology
42
Journal of marketing research : JMR
41
Human relations
40
Discussion paper series / IZA
39
European journal of marketing : EJM
39
The Academy of Management review : AMR
39
The journal of product & brand management
39
Leadership & organization development journal
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Research companion to emotion in organizations
36
Cogent business & management
35
Marketing letters : a journal of research in marketing
34
International journal of consumer studies
31
Journal of marketing management : MM
31
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All
ECONIS (ZBW)
22
Showing
1
-
10
of
22
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articles prioritized
date (newest first)
date (oldest first)
1
What holds attention? : linguistic drivers of engagement
Berger, Jonah
;
Moe, Wendy W.
;
Schweidel, David A.
- In:
Journal of marketing
87
(
2023
)
5
,
pp. 793-809
Persistent link: https://www.econbiz.de/10014325449
Saved in:
2
Blame the bot : anthropomorphism and anger in customer-chatbot interactions
Crolic, Cammy
;
Thomaz, Felipe
;
Hadi, Rhonda
;
Stephen, …
- In:
Journal of marketing
86
(
2022
)
1
,
pp. 132-148
Persistent link: https://www.econbiz.de/10012794738
Saved in:
3
Give me the facts or make me feel : how to effectively persuade consumers to act on a collective goal
Jin, Liyin
;
Wang, Yajin
;
Zhang, Ying
- In:
Journal of marketing
87
(
2023
)
5
,
pp. 776-792
Persistent link: https://www.econbiz.de/10014325448
Saved in:
4
The roar of the crowd : how interaction ritual chains create social atmospheres
Hill, Tim
;
Canniford, Robin
;
Eckhardt, Giana M.
- In:
Journal of marketing
86
(
2022
)
3
,
pp. 121-139
Persistent link: https://www.econbiz.de/10013258856
Saved in:
5
A new livestream retail analytics framework to assess the sales impact of emotional displays
Bharadwaj, Neeraj
;
Ballings, Michel
;
Naik, Prasad A.
; …
- In:
Journal of marketing
86
(
2022
)
1
,
pp. 27-47
Persistent link: https://www.econbiz.de/10012794726
Saved in:
6
Emotional calibration and salesperson performance
Kidwell, Blair
;
Hasford, Jonathan
;
Turner, Broderick
; …
- In:
Journal of marketing
85
(
2021
)
6
,
pp. 141-161
Persistent link: https://www.econbiz.de/10012662146
Saved in:
7
Gimmicky or effective? : the effects of imaginative displays on customers’ purchase behavior
Keh, Hean Tat
;
Wang, Di
;
Yan, Li
- In:
Journal of marketing
85
(
2021
)
5
,
pp. 109-127
Persistent link: https://www.econbiz.de/10012608734
Saved in:
8
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
9
Variable compensation and salesperson health
Habel, Johannes
;
Alavi, Sascha
;
Linsenmayer, Kim Tina
- In:
Journal of marketing
85
(
2021
)
3
,
pp. 130-149
Persistent link: https://www.econbiz.de/10012522224
Saved in:
10
Negative reviews, positive impact : consumer empathetic responding to unfair word of mouth
Allard, Thomas
;
Dunn, Lea H.
;
White, Katherine
- In:
Journal of marketing
84
(
2020
)
4
,
pp. 86-108
Persistent link: https://www.econbiz.de/10012231631
Saved in:
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