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~isPartOf:"International journal of services technology and management"
~isPartOf:"Journal of electronic commerce research : JECR"
~isPartOf:"The service industries journal"
~subject:"E-commerce"
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Search: subject:"Verbraucherzufriedenheit"
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E-commerce
Customer satisfaction
220
Kundenzufriedenheit
220
Dienstleistungsqualität
116
Service quality
116
Beziehungsmarketing
80
Relationship marketing
80
Consumer behaviour
71
Konsumentenverhalten
71
customer satisfaction
25
Online retailing
23
Online-Handel
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Taiwan
20
service quality
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17
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Qualitätsmanagement
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Beschwerdemanagement
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Complaint management
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Vertrauen
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customer loyalty
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Structural equation model
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Archer-Brown, Chris
1
Au, Norman
1
Barrera, Ramón Barrera
1
Carrión, Gabriel Cepeda
1
Chen, Charlie C.
1
Chih, Wen-hai
1
Choi, Dorothy K. Y.
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Curth, Marcelo
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Eid, Mustafa I.
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Kim, Minjeong
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Lee, Shih-Yang
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Li, Eldon Yu-zen
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Li, Hongxiu
1
Lin, Arthur J.
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Liu, Chung-tzer
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Liu, Yong
1
Matos, Celso Augusto de
1
Padhy, Ramakrushna
1
Patnaik, Srikanta
1
Patra, Prasant Kumar
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Peng, Hong
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Piercy, Niall
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Pérez Perez, Isabel
1
Ray, Arun Kumar
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Ruiz Mafe, Carla
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Sanz Blas, Silvia
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Su, Ruihuan
1
Suomi, Reima
1
Tuan Nguyen
1
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Wong, Yiu-hing
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International journal of services technology and management
Journal of electronic commerce research : JECR
The service industries journal
Journal of retailing and consumer services
46
International journal of electronic marketing and retailing : IJEMR
17
Journal of internet commerce
17
International journal of electronic customer relationship management : IJECRM
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
14
International journal of business information systems : IJBIS
13
Asia Pacific journal of marketing and logistics
10
International journal of e-business research : an official publication of the Information Resources Management Association
10
Cogent business & management
8
Information systems and e-business management : ISeB
8
International journal of hospitality management
8
International journal of retail and distribution management
8
Journal of business research : JBR
8
Service business
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Electronic commerce research and applications
7
Journal of travel and tourism marketing
7
Electronic markets : the international journal on networked business
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
International journal of electronic business
5
International journal of production economics
5
International journal of public sector performance management : IJPSPM
5
Journal of Contemporary Issues in Business and Government
5
Journal of customer behaviour
5
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
5
The TQM journal : the international review of organizational improvement
5
Administrative Sciences : open access journal
4
African journal of science, technology, innovation and development : AJSTID
4
Electronic commerce research
4
Global business and finance review
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of internet marketing and advertising : IJIMA
4
International journal of services and operations management : IJSOM
4
International journal of services technology and management : IJSTM
4
Journal of Asian finance, economics and business : JAFEB
4
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ECONIS (ZBW)
16
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16
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1
Customer readiness-customer participation link in e-services
Tuan Nguyen
- In:
The service industries journal
42
(
2022
)
9/10
,
pp. 738-769
Persistent link: https://www.econbiz.de/10013362141
Saved in:
2
Customer loyalty in the online context : understanding trust in different parties
Matos, Celso Augusto de
;
Curth, Marcelo
;
Garcia, …
- In:
Journal of electronic commerce research : JECR
21
(
2020
)
4
,
pp. 237-251
Persistent link: https://www.econbiz.de/10012404563
Saved in:
3
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
4
Dysfunctional customer behavior in cross-border e-commerce : a justice-affect-behavior model
Lin, Arthur J.
;
Li, Eldon Yu-zen
;
Lee, Shih-Yang
- In:
Journal of electronic commerce research : JECR
19
(
2018
)
1
,
pp. 36-54
Persistent link: https://www.econbiz.de/10011865634
Saved in:
5
The effect of service guarantee strength on service quality of online merchants
Peng, Hong
;
Jiang, Wei
;
Su, Ruihuan
- In:
International journal of services technology and management
22
(
2016
)
1/2
,
pp. 4-17
Persistent link: https://www.econbiz.de/10011645256
Saved in:
6
Electronic governance service quality : a study in the state of Odisha
Patra, Prasant Kumar
;
Ray, Arun Kumar
;
Padhy, Ramakrushna
; …
- In:
International journal of services technology and management
21
(
2015
)
4/5/6
,
pp. 238-251
Persistent link: https://www.econbiz.de/10011547675
Saved in:
7
An integrative approach to understanding customer satisfaction with e-service of online stores
Hung, Shin-yuan
;
Chen, Charlie C.
;
Huang, Ning-hung
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 40-57
Persistent link: https://www.econbiz.de/10010348262
Saved in:
8
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
9
Online service failure and propensity to suspend offline consumption
Piercy, Niall
;
Archer-Brown, Chris
- In:
The service industries journal
34
(
2014
)
8
,
pp. 659-676
Persistent link: https://www.econbiz.de/10010385543
Saved in:
10
Simultaneous measurement of quality in different online services
Barrera, Ramón Barrera
;
Carrión, Gabriel Cepeda
- In:
The service industries journal
34
(
2014
)
2
,
pp. 123-144
Persistent link: https://www.econbiz.de/10010257790
Saved in:
1
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