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~isPartOf:"International journal of services technology and management"
~isPartOf:"Journal of electronic commerce research : JECR"
~subject:"E-commerce"
~subject:"Online-Handel"
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Search: subject:"Verbraucherzufriedenheit"
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E-commerce
Online-Handel
Customer satisfaction
48
Kundenzufriedenheit
48
Consumer behaviour
21
Konsumentenverhalten
21
Beziehungsmarketing
18
Relationship marketing
18
Dienstleistungsqualität
16
Service quality
16
Online retailing
15
Electronic Commerce
8
Confidence
6
Vertrauen
6
service quality
6
Quality management
5
Qualitätsmanagement
5
Satisfaction
5
Social Web
5
Social web
5
Taiwan
5
Viral marketing
5
Virales Marketing
5
customer satisfaction
5
Website
4
Brand management
3
China
3
Customer service
3
Holiday behaviour
3
Internet marketing
3
Kundenservice
3
Markenführung
3
Online shopping
3
Online-Marketing
3
Perceived value
3
Social network
3
Soziales Netzwerk
3
Tourism industry
3
Tourismuswirtschaft
3
USA
3
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Article
18
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18
Aufsatz in Zeitschrift
18
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English
18
Author
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Au, Norman
1
Chen, Charlie C.
1
Chen, Chieh-Wen
1
Chen, Wen-Kuo
1
Cheng, Hsin-Yi
1
Choi, Dorothy K. Y.
1
Chou, Nicole Pei-yu
1
Church, E. Mitchell
1
Curth, Marcelo
1
Dens, Nathalie
1
Du, Timon C.
1
Eid, Mustafa I.
1
Fang, Jiaming
1
Forsythe, Sandra
1
Garcia, Alexandre dos Santos
1
George, Benjamin
1
Huang, Ning-hung
1
Hung, Shin-yuan
1
Iyer, Lakshmi S.
1
Jiang, Wei
1
Kolomiiets, Alona
1
Kwon, Wi-suk
1
Lee, Chao-Hsing
1
Lee, Shih-Yang
1
Li, Eldon Yu-zen
1
Li, Hongxiu
1
Liang, Ting-Peng
1
Lin, Arthur J.
1
Lin, Ko-Han
1
Liu, Yong
1
Liu, Yuwen
1
Lu, Yaobin
1
Lu, Yunfan
1
Matos, Celso Augusto de
1
Padhy, Ramakrushna
1
Patnaik, Srikanta
1
Patra, Prasant Kumar
1
Pelsmacker, Patrick de
1
Peng, Hong
1
Prybutok, Victor R.
1
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Published in...
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International journal of services technology and management
Journal of electronic commerce research : JECR
Journal of retailing and consumer services
84
International journal of electronic marketing and retailing : IJEMR
28
Journal of internet commerce
24
Journal of business research : JBR
22
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
20
International journal of electronic customer relationship management : IJECRM
19
International journal of hospitality management
17
Cogent business & management
16
International journal of business information systems : IJBIS
15
Asia Pacific journal of marketing and logistics
14
International journal of e-business research : an official publication of the Information Resources Management Association
13
Tourism management : research, policies, practice
13
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
12
International journal of retail and distribution management
12
The service industries journal
12
Information systems and e-business management : ISeB
11
International journal of retail & distribution management
11
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
11
Journal of travel and tourism marketing
11
Psychology & marketing
11
Electronic commerce research and applications
9
Journal of hospitality marketing & management
9
Journal of retailing
9
Journal of strategic marketing
9
The journal of services marketing
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Service business
8
Electronic markets : the international journal on networked business
7
International journal of electronic business
7
International journal of internet marketing and advertising : IJIMA
7
International journal of quality & reliability management
7
International journal of quality and service sciences
7
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
Journal of marketing management : MM
7
Journal of service research : JSR
7
Managing service quality : MSQ ; an international journal
7
The international review of retail, distribution and consumer research
7
Administrative Sciences : open access journal
6
Electronic commerce research
6
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Source
All
ECONIS (ZBW)
18
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18
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date (oldest first)
1
Analyzing the effect of social support and customer engagement on stickiness and repurchase intention in social commerce : a trust transfer perspective
Lee, Chao-Hsing
;
Chen, Chieh-Wen
;
Chen, Wen-Kuo
;
Lin, Ko-Han
- In:
Journal of electronic commerce research : JECR
22
(
2021
)
4
,
pp. 363-381
Persistent link: https://www.econbiz.de/10012816296
Saved in:
2
Customer loyalty in the online context : understanding trust in different parties
Matos, Celso Augusto de
;
Curth, Marcelo
;
Garcia, …
- In:
Journal of electronic commerce research : JECR
21
(
2020
)
4
,
pp. 237-251
Persistent link: https://www.econbiz.de/10012404563
Saved in:
3
Dysfunctional customer behavior in cross-border e-commerce : a justice-affect-behavior model
Lin, Arthur J.
;
Li, Eldon Yu-zen
;
Lee, Shih-Yang
- In:
Journal of electronic commerce research : JECR
19
(
2018
)
1
,
pp. 36-54
Persistent link: https://www.econbiz.de/10011865634
Saved in:
4
Consumer heterogeneity, perceived value, and repurchase decision-making in online shopping : the role of gender, age, and shopping motives
Fang, Jiaming
;
Wen, Chao
;
George, Benjamin
;
Prybutok, …
- In:
Journal of electronic commerce research : JECR
17
(
2016
)
2
,
pp. 116-131
Persistent link: https://www.econbiz.de/10011487659
Saved in:
5
The wrap effect in online review sets revisited : how perceived usefulness mediates the effect on the intention formation
Kolomiiets, Alona
;
Dens, Nathalie
;
Pelsmacker, Patrick de
- In:
Journal of electronic commerce research : JECR
17
(
2016
)
4
,
pp. 280-288
Persistent link: https://www.econbiz.de/10011626474
Saved in:
6
The effect of service guarantee strength on service quality of online merchants
Peng, Hong
;
Jiang, Wei
;
Su, Ruihuan
- In:
International journal of services technology and management
22
(
2016
)
1/2
,
pp. 4-17
Persistent link: https://www.econbiz.de/10011645256
Saved in:
7
Electronic governance service quality : a study in the state of Odisha
Patra, Prasant Kumar
;
Ray, Arun Kumar
;
Padhy, Ramakrushna
; …
- In:
International journal of services technology and management
21
(
2015
)
4/5/6
,
pp. 238-251
Persistent link: https://www.econbiz.de/10011547675
Saved in:
8
Impact of online flow on brand experience and loyalty
Shim, Soo In
;
Forsythe, Sandra
;
Kwon, Wi-suk
- In:
Journal of electronic commerce research : JECR
16
(
2015
)
1
,
pp. 56-71
Persistent link: https://www.econbiz.de/10010526393
Saved in:
9
An integrative approach to understanding customer satisfaction with e-service of online stores
Hung, Shin-yuan
;
Chen, Charlie C.
;
Huang, Ning-hung
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 40-57
Persistent link: https://www.econbiz.de/10010348262
Saved in:
10
Consumer characteristics, social influence, and system factors on online group-buying repurchasing intention
Wang, Edward Shih-tse
;
Chou, Nicole Pei-yu
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
2
,
pp. 119-132
Persistent link: https://www.econbiz.de/10010378746
Saved in:
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