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~isPartOf:"International journal of services technology and management"
~isPartOf:"Journal of electronic commerce research : JECR"
~subject:"E-commerce"
~subject:"Viral marketing"
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Search: subject:"Verbraucherzufriedenheit"
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E-commerce
Viral marketing
Customer satisfaction
48
Kundenzufriedenheit
48
Consumer behaviour
21
Konsumentenverhalten
21
Beziehungsmarketing
18
Relationship marketing
18
Dienstleistungsqualität
16
Service quality
16
Online retailing
15
Online-Handel
15
Electronic Commerce
8
Confidence
6
Vertrauen
6
service quality
6
Quality management
5
Qualitätsmanagement
5
Satisfaction
5
Social Web
5
Social web
5
Taiwan
5
Virales Marketing
5
customer satisfaction
5
Website
4
Brand management
3
China
3
Customer service
3
Holiday behaviour
3
Internet marketing
3
Kundenservice
3
Markenführung
3
Online shopping
3
Online-Marketing
3
Perceived value
3
Social network
3
Soziales Netzwerk
3
Tourism industry
3
Tourismuswirtschaft
3
USA
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Article
11
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11
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11
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English
11
Author
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Au, Norman
1
Chen, Charlie C.
1
Choi, Dorothy K. Y.
1
Church, E. Mitchell
1
Curth, Marcelo
1
Dens, Nathalie
1
Eid, Mustafa I.
1
Garcia, Alexandre dos Santos
1
Huang, Ning-hung
1
Hung, Shin-yuan
1
Iyer, Lakshmi S.
1
Jiang, Wei
1
Kolomiiets, Alona
1
Lee, Shih-Yang
1
Li, Eldon Yu-zen
1
Li, Hongxiu
1
Lin, Arthur J.
1
Liu, Yong
1
Matos, Celso Augusto de
1
Padhy, Ramakrushna
1
Patnaik, Srikanta
1
Patra, Prasant Kumar
1
Pelsmacker, Patrick de
1
Peng, Hong
1
Ray, Arun Kumar
1
Riquelme, Isabel P.
1
Román, Sergio
1
Su, Ruihuan
1
Suomi, Reima
1
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Published in...
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International journal of services technology and management
Journal of electronic commerce research : JECR
Journal of retailing and consumer services
79
International journal of hospitality management
29
Journal of business research : JBR
26
Journal of travel and tourism marketing
21
Journal of hospitality marketing & management
19
Journal of internet commerce
19
Cogent business & management
18
International journal of electronic marketing and retailing : IJEMR
18
Tourism management : research, policies, practice
17
Asia Pacific journal of marketing and logistics
16
International journal of electronic customer relationship management : IJECRM
16
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
16
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
15
International journal of contemporary hospitality management
14
Psychology & marketing
14
The journal of services marketing
14
The service industries journal
14
International journal of business information systems : IJBIS
13
Service business
13
International journal of retail and distribution management
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
International journal of e-business research : an official publication of the Information Resources Management Association
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Journal of strategic marketing
9
Electronic commerce research and applications
8
Information systems and e-business management : ISeB
8
International journal of quality and service sciences
8
Journal of service research : JSR
8
Services marketing quarterly
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of quality & reliability management
7
Journal of retailing
7
Managing service quality : MSQ ; an international journal
7
Electronic commerce research
6
Electronic markets : the international journal on networked business
6
European journal of marketing : EJM
6
International journal of electronic business
6
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ECONIS (ZBW)
11
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11
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1
Customer loyalty in the online context : understanding trust in different parties
Matos, Celso Augusto de
;
Curth, Marcelo
;
Garcia, …
- In:
Journal of electronic commerce research : JECR
21
(
2020
)
4
,
pp. 237-251
Persistent link: https://www.econbiz.de/10012404563
Saved in:
2
Dysfunctional customer behavior in cross-border e-commerce : a justice-affect-behavior model
Lin, Arthur J.
;
Li, Eldon Yu-zen
;
Lee, Shih-Yang
- In:
Journal of electronic commerce research : JECR
19
(
2018
)
1
,
pp. 36-54
Persistent link: https://www.econbiz.de/10011865634
Saved in:
3
The wrap effect in online review sets revisited : how perceived usefulness mediates the effect on the intention formation
Kolomiiets, Alona
;
Dens, Nathalie
;
Pelsmacker, Patrick de
- In:
Journal of electronic commerce research : JECR
17
(
2016
)
4
,
pp. 280-288
Persistent link: https://www.econbiz.de/10011626474
Saved in:
4
The effect of service guarantee strength on service quality of online merchants
Peng, Hong
;
Jiang, Wei
;
Su, Ruihuan
- In:
International journal of services technology and management
22
(
2016
)
1/2
,
pp. 4-17
Persistent link: https://www.econbiz.de/10011645256
Saved in:
5
Electronic governance service quality : a study in the state of Odisha
Patra, Prasant Kumar
;
Ray, Arun Kumar
;
Padhy, Ramakrushna
; …
- In:
International journal of services technology and management
21
(
2015
)
4/5/6
,
pp. 238-251
Persistent link: https://www.econbiz.de/10011547675
Saved in:
6
Personal determinants of online shopping frustration and its influence on consumers' positive word of mouth
Román, Sergio
;
Riquelme, Isabel P.
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
2
,
pp. 87-103
Persistent link: https://www.econbiz.de/10010378752
Saved in:
7
An integrative approach to understanding customer satisfaction with e-service of online stores
Hung, Shin-yuan
;
Chen, Charlie C.
;
Huang, Ning-hung
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 40-57
Persistent link: https://www.econbiz.de/10010348262
Saved in:
8
Exploring the factors motivating e-service users' WOM behaviour
Li, Hongxiu
;
Liu, Yong
;
Suomi, Reima
- In:
International journal of services technology and management
19
(
2013
)
4/5/6
,
pp. 187-200
Persistent link: https://www.econbiz.de/10009791697
Saved in:
9
An experimental investigation of regulatory orientation and post-choice regret in online product selection
Church, E. Mitchell
;
Iyer, Lakshmi S.
- In:
Journal of electronic commerce research : JECR
13
(
2012
)
4
,
pp. 289-304
Persistent link: https://www.econbiz.de/10009728090
Saved in:
10
A model of online trust for travel products
Choi, Dorothy K. Y.
;
Au, Norman
- In:
International journal of services technology and management
15
(
2011
)
1/2
,
pp. 132-146
Persistent link: https://www.econbiz.de/10008986869
Saved in:
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