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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of service research : JSR"
~subject:"Dienstleistungsqualität"
~subject:"Markenartikel"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Markenartikel
Beziehungsmarketing
150
Relationship marketing
150
Service quality
68
Consumer behaviour
63
Konsumentenverhalten
63
Customer satisfaction
61
Kundenzufriedenheit
61
Dienstleistungssektor
24
Service industry
24
Airline
23
Fluggesellschaft
23
Customer service
17
Customer value
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Kundenwert
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Dienstleistung
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Services
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Customer integration
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Kundenintegration
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Beschwerdemanagement
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Complaint management
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Dienstleistungsmarketing
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Services marketing
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Air transport
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Luftverkehr
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USA
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United States
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Lieferantenmanagement
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Supplier relationship management
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Viral marketing
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Virales Marketing
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Air passenger transport
9
Arbeitsverhalten
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Confidence
9
Passagierluftverkehr
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Vertrauen
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9
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Eisingerich, Andreas B
4
Auh, Seigyoung
2
Bell, Simon J.
2
Dong, Beibei
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Schaefers, Tobias
2
Seiders, Kathleen
2
Sivakumar, K.
2
Wieseke, Jan
2
Zou, Shaoming
2
Al Nasser, Amjad
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Andreassen, Tor W.
1
Arif, Mohammed
1
Babakus, Emin
1
Barnes, Donald C.
1
Bartl, Christopher
1
Basak, Ecem
1
Bayón, Tomás
1
Bearden, William O.
1
Beatty, Sharon E.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Bhardwaj, Gunjan
1
Bloemer, Josée M. M.
1
Bowen, David E.
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Brady, Michael K.
1
Briggs, Elten
1
Brodie, Roderick J.
1
Calisir, Fethi
1
Calisir, Nese
1
Cambra-Fierro, Jesús
1
Can, Gülin Feryal
1
Carvajal-Trujillo, Elena
1
Castillo-Manzano, José I.
1
Chan, Kimmy Wa
1
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Journal of air transport management
Journal of service research : JSR
Journal of retailing and consumer services
233
Journal of business research : JBR
174
International journal of hospitality management
127
The journal of services marketing
97
The service industries journal
77
The journal of product & brand management
69
The journal of brand management : an international journal
67
Journal of hospitality marketing & management
61
International journal of contemporary hospitality management
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Services marketing quarterly
53
Journal of travel and tourism marketing
46
Cogent business & management
44
Journal of service management
44
Service business
42
Journal of strategic marketing
40
Marketing intelligence & planning
38
Asia Pacific journal of marketing and logistics
36
Psychology & marketing
36
Industrial marketing management : the international journal for industrial and high-tech firms
35
The TQM journal : the international review of organizational improvement
33
Tourism management : research, policies, practice
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of service research
32
European journal of marketing : EJM
28
The international journal of bank marketing : IJBM
28
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
25
Journal of the Academy of Marketing Science
25
International journal of quality and service sciences
23
Journal of marketing
22
Managing service quality : MSQ ; an international journal
22
International journal of services and operations management
21
Total quality management & business excellence
20
International journal of productivity and quality management : IJPQM
19
International journal of services, economics and management
19
Journal of Asian finance, economics and business : JAFEB
19
European journal of marketing
18
International journal of electronic customer relationship management : IJECRM
18
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ECONIS (ZBW)
70
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1
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
2
Up in the air! : airline passenger's brand experience and its impact on brand satisfaction mediated by brand love
Pabla, Harleen
;
Soch, Harmeen
- In:
Journal of air transport management
107
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014322930
Saved in:
3
The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective
Shen, Chao
;
Yahya, Yazkhiruni
- In:
Journal of air transport management
91
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495501
Saved in:
4
Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal
- In:
Journal of air transport management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
Saved in:
5
Tell us again, how satisfied are you? : the influence of recurring posttransaction surveys on purchase behavior
Flynn, Andrea Godfrey
;
Salisbury, Linda Court
;
Seiders, …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 292-305
Persistent link: https://www.econbiz.de/10011736766
Saved in:
6
Assessing customer citizenship behaviors in the airline industry : investigation of service quality and value
Woo, Mina
- In:
Journal of air transport management
76
(
2019
),
pp. 40-47
Persistent link: https://www.econbiz.de/10012119109
Saved in:
7
The value of codesign : the effect of customer involvement in service design teams
Trischler, Jakob
;
Pervan, Simon J.
;
Kelly, Stephen J.
; …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10011855780
Saved in:
8
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
9
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
10
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
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