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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of strategic marketing"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
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Search: subject_exact:"Mystery shopping"
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Customer satisfaction
United Kingdom
Dienstleistungsqualität
183
Service quality
183
Kundenzufriedenheit
94
Airline
75
Fluggesellschaft
75
Consumer behaviour
50
Konsumentenverhalten
50
Beziehungsmarketing
47
Relationship marketing
47
Air passenger transport
38
Passagierluftverkehr
38
Air transport
37
Luftverkehr
37
Airport
29
Flughafen
29
Taiwan
20
Quality management
18
Qualitätsmanagement
18
Beschwerdemanagement
16
Complaint management
16
Low-cost strategy
15
Niedrigpreisstrategie
15
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Customer service
13
Kundenservice
13
Airport service quality
10
China
10
Confidence
10
USA
10
United States
10
Vertrauen
10
Dienstleistungssektor
9
Fuzzy sets
9
Fuzzy-Set-Theorie
9
Online retailing
9
Online-Handel
9
Service industry
9
AHP approach
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95
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1
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English
95
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Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Park, Jin-Woo
3
Bezerra, George C. L.
2
Martín, Juan Carlos
2
Pantouvakis, Angelos
2
Rizomyliotis, Ioannis
2
Sreejesh, S.
2
Zhang, Yahua
2
Abbas, Ghassan
1
Aboagye, Michael Osei
1
Ahn, Jiseon
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Amendah, Eklou
1
Antwi, Collins Opoku
1
Apostolos, Giovanis
1
Arif, Mohammed
1
Arora, Swapan Deep
1
Atalık, Özlem
1
Baidoun, Samir D.
1
Bakır, Mahmut
1
Balaji, M. S.
1
Barakat, H.
1
Basak, Ecem
1
Basfirinci, Cigdem
1
Bellizzi, Maria Grazia
1
Bezerra, George Christian Linhares
1
Boisvert, Jean
1
Boon-Cheong Chew
1
Budd, Thomas
1
Butaney, Gul T.
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Cao, Mengfei
1
Caruana, Albert
1
Chang, Yu-Chun
1
Chatterjee, Swagato
1
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Journal of air transport management
Journal of strategic marketing
Journal of retailing and consumer services
214
International journal of hospitality management
213
Journal of business research : JBR
145
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
109
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
84
Services marketing quarterly
78
The TQM journal : the international review of organizational improvement
63
Tourism management : research, policies, practice
62
Service business
60
International journal of quality and service sciences
57
Cogent business & management
55
International journal of services and operations management
55
Journal of service research : JSR
53
Total quality management & business excellence
51
International journal of quality & reliability management
49
International journal of productivity and quality management : IJPQM
47
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
International journal of services, economics and management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
International journal of services and operations management : IJSOM
29
Journal of service research
29
Journal of the Academy of Marketing Science
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
Tourism management perspectives : TMP
25
International journal of business information systems : IJBIS
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
International journal of electronic customer relationship management : IJECRM
23
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ECONIS (ZBW)
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51
Service quality of airports' food and beverage retailers : a fuzzy approach
Del Chiappa, Giacomo
;
Martín, Juan Carlos
;
Román …
- In:
Journal of air transport management
53
(
2016
),
pp. 105-113
Persistent link: https://www.econbiz.de/10011546123
Saved in:
52
Role of value for money and service quality on behavioural intention : a study of full service and low cost airlines
Rajaguru, Rajesh
- In:
Journal of air transport management
53
(
2016
),
pp. 114-122
Persistent link: https://www.econbiz.de/10011546135
Saved in:
53
The impact of an aircraft's service environment on perceptions of in-flight food quality
Messner, Wolfgang
- In:
Journal of air transport management
53
(
2016
),
pp. 123-130
Persistent link: https://www.econbiz.de/10011546137
Saved in:
54
Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety
Thongchai Jeeradist
;
Natcha Thawesaengskulthai
; …
- In:
Journal of air transport management
53
(
2016
),
pp. 131-139
Persistent link: https://www.econbiz.de/10011546142
Saved in:
55
Quality risk assessment model for airline services concerning Taiwanese airlines
Hu, Kai-Chieh
;
Hsiao, Man-Wei
- In:
Journal of air transport management
53
(
2016
),
pp. 177-185
Persistent link: https://www.econbiz.de/10011546508
Saved in:
56
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
57
The influence of tourists' expectations on purchase intention : linking marketing strategy for low-cost airlines
Chiu, Su-Chin
;
Liu, Chih-Hsing
;
Tu, Jin-Hua
- In:
Journal of air transport management
53
(
2016
),
pp. 226-234
Persistent link: https://www.econbiz.de/10011546530
Saved in:
58
Investigating the effects of service recovery quality elements on passengers' behavioral intention
Park, Jin-Ju
;
Park, Jin-Woo
- In:
Journal of air transport management
53
(
2016
),
pp. 235-241
Persistent link: https://www.econbiz.de/10011546542
Saved in:
59
An exploratory examination of additional ground access trips generated by airport 'meeter-greeters'
Budd, Thomas
- In:
Journal of air transport management
53
(
2016
),
pp. 242-251
Persistent link: https://www.econbiz.de/10011546547
Saved in:
60
Service quality and non-salary mechanism for airline companies in Taiwan
Hu, Jin-li
;
Ho, Chien-Wei
- In:
Journal of air transport management
55
(
2016
),
pp. 61-66
Persistent link: https://www.econbiz.de/10011547803
Saved in:
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