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~isPartOf:"Journal of air transport management"
~subject:"Employee retention"
~subject:"Kundenzufriedenheit"
~subject:"Tourism employees"
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Search: subject:"Zufriedenheit"
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Employee retention
Kundenzufriedenheit
Tourism employees
Customer satisfaction
87
Dienstleistungsqualität
67
Service quality
67
Airline
49
Fluggesellschaft
49
Airport
28
Flughafen
28
Consumer behaviour
26
Konsumentenverhalten
26
Air transport
25
Luftverkehr
25
Air passenger transport
23
Passagierluftverkehr
23
Arbeitszufriedenheit
17
Beziehungsmarketing
17
Job satisfaction
17
Relationship marketing
17
Taiwan
15
Quality management
10
Qualitätsmanagement
10
Beschwerdemanagement
8
Complaint management
8
Low-cost strategy
8
Niedrigpreisstrategie
8
Satisfaction
8
Airport service quality
7
Customer service
7
Kundenservice
7
Passenger satisfaction
7
Behavioral intention
6
Emotion
6
Sentiment analysis
6
USA
6
United States
6
Airline industry
5
Airlines
5
Coronavirus
5
Leistungsmotivation
5
Work motivation
5
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63
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Article
92
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Article in journal
92
Aufsatz in Zeitschrift
92
Case study
1
Fallstudie
1
Language
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English
92
Author
All
Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Bezerra, George C. L.
2
Karatepe, Osman M.
2
Pantouvakis, Angelos
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Antwi, Collins Opoku
1
Anzanello, Michel J.
1
Arif, Mohammed
1
Arora, Swapan Deep
1
Atalık, Özlem
1
Bakır, Mahmut
1
Barakat, H.
1
Basak, Ecem
1
Basfirinci, Cigdem
1
Bellizzi, Maria Grazia
1
Bezerra, George Christian Linhares
1
Bilgihan, Cihan
1
Bogicevic, Vanja
1
Budd, Thomas
1
Bujisic, Milos
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Cao, Mengfei
1
Casas-Albala, Diana
1
Chang, Yu-Chun
1
Chen, Ching-fu
1
Chen, Chun-der
1
Chen, Lu
1
Chen, Shiou-yu
1
Chiu, Su-Chin
1
Chou, Chien-Chang
1
Chow, Chia-chuan
1
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Published in...
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Journal of air transport management
International journal of hospitality management
472
Journal of retailing and consumer services
420
Journal of business research : JBR
329
International journal of contemporary hospitality management
196
The service industries journal
195
The journal of services marketing
193
Tourism management : research, policies, practice
188
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
178
Journal of hospitality marketing & management
175
Journal of travel and tourism marketing
166
Cogent business & management
135
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
104
Services marketing quarterly
102
Tourism management perspectives : TMP
99
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
96
Journal of service research : JSR
89
Service business
89
The TQM journal : the international review of organizational improvement
87
Asia Pacific journal of marketing and logistics
85
The international journal of human resource management
80
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
75
Industrial marketing management : the international journal for industrial and high-tech firms
73
Journal of Asian finance, economics and business : JAFEB
72
Journal of the Academy of Marketing Science
72
Journal of service management
71
Journal of strategic marketing
70
Journal of vocational behavior
70
The international journal of bank marketing : IJBM
69
Total quality management & business excellence
67
International journal of quality and service sciences
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
65
International journal of services and operations management
64
European journal of marketing : EJM
60
Journal of hospitality and tourism insights
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
Journal of retailing
55
Global business review
54
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ECONIS (ZBW)
92
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1
The impact of the COVID-19 pandemic on airlines’ passenger satisfaction
Pereira, Francisco
;
Costa, Joana Martinho
;
Ramos, Ricardo F.
- In:
Journal of air transport management
112
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014458974
Saved in:
2
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
3
Has passenger satisfaction at airports changed with the onset of COVID-19? : the case of Seville Airport (Spain)
Lopez-Valpuesta, Lourdes
;
Casas-Albala, Diana
- In:
Journal of air transport management
108
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014310478
Saved in:
4
Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
Saved in:
5
Evaluating effective criteria on customer satisfaction using the best-worst method and optimizing resource allocation, case study Iran aseman airlines
Dehnavi, Morteza Narimani
;
Yazdian, Seyed Ahmad
; …
- In:
Journal of air transport management
109
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014283370
Saved in:
6
Up in the air! : airline passenger's brand experience and its impact on brand satisfaction mediated by brand love
Pabla, Harleen
;
Soch, Harmeen
- In:
Journal of air transport management
107
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014322930
Saved in:
7
Impact of perception of COVID-19 on NPI, job satisfaction, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki
;
Jung, Eun-Kyo
;
Kang, Sung-Eun
;
Petrick, …
- In:
Journal of air transport management
100
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
Saved in:
8
The service quality of travel service centers in international airports in Taiwan
Sun, Kuo-Shun
;
Huang, Hsiao-Han
- In:
Journal of air transport management
105
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013427115
Saved in:
9
How has airport service quality changed in the context of COVID-19 : A data-driven crowdsourcing approach based on sentiment analysis
Li, Lingyao
;
Mao, Yujie
;
Wang, Yu
;
Ma, Zihui
- In:
Journal of air transport management
105
(
2022
),
pp. 1-19
Persistent link: https://www.econbiz.de/10013427116
Saved in:
10
Identification of opinion trends using sentiment analysis of airlines passengers' reviews
Farzadnia, Siavash
;
Vanani, Iman Raeesi
- In:
Journal of air transport management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013364304
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