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~isPartOf:"Journal of air transport management"
~subject:"Kundenzufriedenheit"
~subject:"Sozialer Indikator"
~subject:"Work motivation"
~subject:"satisfaction"
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Kundenzufriedenheit
Sozialer Indikator
Work motivation
satisfaction
Customer satisfaction
87
Dienstleistungsqualität
67
Service quality
67
Airline
49
Fluggesellschaft
49
Airport
28
Flughafen
28
Consumer behaviour
26
Konsumentenverhalten
26
Air transport
25
Luftverkehr
25
Air passenger transport
23
Passagierluftverkehr
23
Arbeitszufriedenheit
17
Beziehungsmarketing
17
Job satisfaction
17
Relationship marketing
17
Taiwan
15
Quality management
10
Qualitätsmanagement
10
Beschwerdemanagement
8
Complaint management
8
Low-cost strategy
8
Niedrigpreisstrategie
8
Satisfaction
8
Airport service quality
7
Customer service
7
Kundenservice
7
Passenger satisfaction
7
Behavioral intention
6
Emotion
6
Sentiment analysis
6
USA
6
United States
6
Airline industry
5
Airlines
5
Coronavirus
5
Leistungsmotivation
5
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Undetermined
64
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91
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91
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91
Case study
1
Fallstudie
1
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English
91
Author
All
Gomes, Carlos Francisco
3
Karatepe, Osman M.
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Park, Jin-Woo
3
Bezerra, George C. L.
2
Pantouvakis, Angelos
2
Zhang, Yahua
2
Aboagye, Michael Osei
1
Akan, Şahap
1
Al Nasser, Amjad
1
Allen, Jaime
1
Antwi, Collins Opoku
1
Anzanello, Michel J.
1
Arif, Mohammed
1
Arora, Swapan Deep
1
Atalık, Özlem
1
Bakır, Mahmut
1
Barakat, H.
1
Basak, Ecem
1
Basfirinci, Cigdem
1
Bellizzi, Maria Grazia
1
Bezerra, George Christian Linhares
1
Bilgihan, Cihan
1
Bogicevic, Vanja
1
Budd, Thomas
1
Bujisic, Milos
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Cao, Mengfei
1
Casas-Albala, Diana
1
Chang, Yu-Chun
1
Chen, Chun-der
1
Chen, Lu
1
Chen, Shiou-yu
1
Chiu, Su-Chin
1
Chou, Chien-Chang
1
Chow, Chia-chuan
1
Chow, Clement Kong-wing
1
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Published in...
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Journal of air transport management
Journal of retailing and consumer services
421
International journal of hospitality management
392
Journal of business research : JBR
320
The journal of services marketing
197
The service industries journal
191
Tourism management : research, policies, practice
178
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Journal of travel and tourism marketing
169
Journal of hospitality marketing & management
166
International journal of contemporary hospitality management
157
Cogent business & management
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
108
Services marketing quarterly
102
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
94
Tourism management perspectives : TMP
91
Journal of service research : JSR
89
Service business
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Psychology & marketing
81
International journal of productivity and quality management : IJPQM
77
Journal of Asian finance, economics and business : JAFEB
73
Journal of the Academy of Marketing Science
73
Industrial marketing management : the international journal for industrial and high-tech firms
72
Journal of service management
70
Journal of strategic marketing
70
The international journal of bank marketing : IJBM
68
International journal of services and operations management
66
Total quality management & business excellence
66
International journal of quality and service sciences
65
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
60
Discussion paper series / IZA
57
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
Journal of vocational behavior
56
Journal of retailing
54
SpringerLink / Bücher
54
International journal of services, economics and management
53
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ECONIS (ZBW)
91
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1
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91
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1
Airline
satisfaction
and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
2
The impact of the COVID-19 pandemic on airlines’ passenger
satisfaction
Pereira, Francisco
;
Costa, Joana Martinho
;
Ramos, Ricardo F.
- In:
Journal of air transport management
112
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014458974
Saved in:
3
Impact of perception of COVID-19 on NPI, job
satisfaction
, and customer orientation : highlighting three types of NPIs for the airline industry
Lee, Choong-Ki
;
Jung, Eun-Kyo
;
Kang, Sung-Eun
;
Petrick, …
- In:
Journal of air transport management
100
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013207562
Saved in:
4
Has passenger
satisfaction
at airports changed with the onset of COVID-19? : the case of Seville Airport (Spain)
Lopez-Valpuesta, Lourdes
;
Casas-Albala, Diana
- In:
Journal of air transport management
108
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014310478
Saved in:
5
Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
Saved in:
6
Up in the air! : airline passenger's brand experience and its impact on brand
satisfaction
mediated by brand love
Pabla, Harleen
;
Soch, Harmeen
- In:
Journal of air transport management
107
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014322930
Saved in:
7
Antecedents and consequences of passenger
satisfaction
with the airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
Saved in:
8
Identification of opinion trends using sentiment analysis of airlines passengers' reviews
Farzadnia, Siavash
;
Vanani, Iman Raeesi
- In:
Journal of air transport management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013364304
Saved in:
9
Key drivers of passengers' overall
satisfaction
at klia2 terminal
Nor Azlina Mohd Isa
;
Hazelin Ghaus
;
Norlida Abdul Hamid
; …
- In:
Journal of air transport management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012291826
Saved in:
10
Investigating travelers' multi-impulse buying behavior in airport duty-free shopping for Chinese traveler : intrinsic and extrinsic motivations
Lee, Jung Ick
;
Ren, Tianbao
;
Park, Jungkun
- In:
Journal of air transport management
92
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012507734
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