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~isPartOf:"Journal of business market management : jbm"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Customer value"
~subject:"Lieferantenmanagement"
~subject:"Vertrauen"
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Search: subject_exact:"Kundenorientierung"
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Customer value
Lieferantenmanagement
Vertrauen
Beziehungsmarketing
97
Relationship marketing
97
Consumer behaviour
42
Konsumentenverhalten
42
Bank
38
Customer satisfaction
34
Kundenzufriedenheit
34
Dienstleistungsqualität
25
Service quality
25
Personal banking
22
Privatkundengeschäft
22
Supplier relationship management
14
Confidence
12
Customer loyalty
11
Electronic Banking
11
Electronic banking
11
Bankgeschäft
10
Banking services
10
Brand management
9
Financial services
9
Finanzdienstleistung
9
India
9
Indien
9
Loyalty
9
Markenführung
9
Trust
9
Customers
8
Banking
7
Brand image
7
Kundenwert
7
Markenimage
7
Banks
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Banking industry
5
Customer orientation
5
Emotion
5
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Article
28
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2
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30
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30
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2
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2
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English
30
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Brun, Isabelle
2
Heinonen, Kristina
2
Hurley, Robert F.
2
Rajaobelina, Lova
2
Arcand, Manon
1
Brannan, Ross
1
Chandler, Jennifer D.
1
Coll, Santiago Forgas
1
Costa, Francisco José
1
Dahlstrom, Robert
1
Esterik-Plasmeijer, Pauline W. J. van
1
Ferguson, David
1
Fram, Eugene H.
1
Ghantous, Nabil
1
Gong, Xueping
1
Gruen, Thomas W.
1
Guillén, Marta Estrada
1
Gummesson, Evert
1
Hofstetter, Joerg S.
1
Houjeir, Roudaina
1
Järvinen, Raija Anneli
1
Kalthom Abdullah
1
Khan, Zia
1
Kimasheva, Maria
1
Krebs, Alexander
1
Kreis, Henning
1
Leocádio, Aurio Lucio
1
Line, Ricard
1
Lähteenmaki, Ilkka
1
McCarthy, Michael S.
1
Medberg, Gustav
1
Mele, Cristina
1
Mishra, Vishal
1
Nygaard, Arne
1
Nyman, Henrich
1
Nätti, Satu
1
Palau i Saumell, Ramon
1
Parente, Eduardo Soares
1
Paul, Rik
1
Phan, Kim Ngoc
1
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Published in...
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Journal of business market management : jbm
The international journal of bank marketing : IJBM
Industrial marketing management : the international journal for industrial and high-tech firms
249
Journal of business research : JBR
158
The journal of business & industrial marketing
121
Journal of retailing and consumer services
99
Journal of strategic marketing
45
The journal of services marketing
45
Journal of business-to-business marketing
43
SpringerLink / Bücher
42
International journal of hospitality management
40
Journal of the Academy of Marketing Science
40
The service industries journal
40
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
Journal of marketing
33
Gabler Edition Wissenschaft
29
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
25
Asia Pacific journal of marketing and logistics
24
Journal of service research : JSR
24
Service business
24
Journal of service management
21
Marketing intelligence & planning
21
Services marketing quarterly
21
Cogent business & management
20
International journal of electronic customer relationship management : IJECRM
20
Springer eBook Collection / Business and Economics
20
The journal of product & brand management
20
European journal of marketing : EJM
18
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
18
International journal of contemporary hospitality management
18
International journal of electronic marketing and retailing : IJEMR
18
International journal of production economics
17
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
16
Handbook of research on customer equity in marketing
15
Journal of financial services marketing : JFSM
15
Tourism management : research, policies, practice
15
Business horizons
14
European management journal
14
International journal of retail & distribution management
14
Journal of business ethics : JOBE
14
Journal of hospitality marketing & management
14
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ECONIS (ZBW)
30
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1
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
2
The influence of culture on trust in B2B banking relationships
Houjeir, Roudaina
;
Brannan, Ross
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 495-515
Persistent link: https://www.econbiz.de/10011731545
Saved in:
3
Banking system trust, bank trust, and bank loyalty
Esterik-Plasmeijer, Pauline W. J. van
;
Raaij, Willem …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 97-111
Persistent link: https://www.econbiz.de/10011617852
Saved in:
4
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
5
Customer value proposition, corporate transformation and growth in Caribbean financial firms
Smith, Trevor Alexander
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
6
,
pp. 885-903
Persistent link: https://www.econbiz.de/10011618696
Saved in:
6
Customer personality and relationship satisfaction : empirical evidence from Indian banking sector
Mishra, Vishal
;
Vaithianathan, Sridhar
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
2
,
pp. 122-142
Persistent link: https://www.econbiz.de/10011326063
Saved in:
7
Corporate social responsibility and service innovation on customer loyalty : an empirical investigation in wealth management services
Yeh, Ying-Pin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
6
,
pp. 823-839
Persistent link: https://www.econbiz.de/10011456319
Saved in:
8
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Saved in:
9
Conceptualization and measurement of customer perceived value in banks : a Brazilian contribution
Parente, Eduardo Soares
;
Costa, Francisco José
; …
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 494-509
Persistent link: https://www.econbiz.de/10011384260
Saved in:
10
How to recover trust in the banking industry? : a game theory approach to empirical analyses of bank and corporate customer relationships
Dahlstrom, Robert
;
Nygaard, Arne
;
Kimasheva, Maria
; …
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
4
,
pp. 268-278
Persistent link: https://www.econbiz.de/10010387146
Saved in:
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