//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of service management"
~person:"Akpinar, Ezgi"
~person:"Andreassen, Tor Wallin"
~person:"Kunz, Werner"
~person:"Witell, Lars"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Beziehungsmanagement"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
11
Relationship marketing
11
Consumer behaviour
6
Konsumentenverhalten
6
Dienstleistungsqualität
5
Service quality
5
Betriebliche Wertschöpfung
4
Customer satisfaction
4
Kundenzufriedenheit
4
Value creation
4
Customer integration
3
Customer value
3
Dienstleistungssektor
3
Innovation
3
Innovation management
3
Innovationsmanagement
3
Kundenintegration
3
Kundenwert
3
Service industry
3
Customer experience
2
Dienstleistung
2
Health care
2
Marketing management
2
Marketingmanagement
2
Service innovation
2
Services
2
Age group
1
Altersgruppe
1
Arbeitskräfte
1
B-to-B-Marketing
1
B2B
1
Brand
1
Brand management
1
Bundling strategy
1
Business services
1
Business-to-business marketing
1
Co-creation
1
Cognition
1
Cohort analysis
1
Communication
1
more ...
less ...
Online availability
All
Undetermined
7
Type of publication
All
Article
11
Type of publication (narrower categories)
All
Article in journal
11
Aufsatz in Zeitschrift
11
Language
All
English
11
Author
All
Akpinar, Ezgi
Andreassen, Tor Wallin
Kunz, Werner
Witell, Lars
Ko, Eunju
8
Balaji, M. S.
7
Kim, Kyung Hoon
7
Aksoy, Lerzan
6
McColl-Kennedy, Janet R.
6
Roy, Sanjit
6
Gustafsson, Anders
5
Keiningham, Timothy
5
McLean, Graeme J.
5
Veloutsou, Cleopatra
5
Agnihotri, Raj
4
Akter, Shahriar
4
Babin, Barry J.
4
Chebat, Jean-Charles
4
Edvardsson, Bo
4
Gupta, Suraksha
4
Jaakkola, Elina
4
Lervik-Olsen, Line
4
Mandler, Timo
4
Mattila, Anna S.
4
Noble, Stephanie M.
4
Sharma, Piyush
4
Soutar, Geoffrey N.
4
Valette-Florence, Pierre
4
Wünderlich, Nancy V.
4
Zarantonello, Lia
4
Aiello, Gaetano
3
Andreini, Daniela
3
Bartikowski, Boris
3
Black, Iain
3
Buoye, Alexander
3
Cavusgil, Erin
3
Chang, Woojung
3
Diamantopoulos, Adamantios
3
Filieri, Raffaele
3
Garrett, Tony C.
3
Gupta, Shivam
3
Halinen, Aino
3
more ...
less ...
Published in...
All
Journal of business research : JBR
Journal of service management
Journal of retailing
2
The journal of services marketing
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Dienstleistungsmarketing : Impulse für Forschung und Management ; [Workshop Dienstleistungsmarketing im November 2003]
1
European journal of marketing : EJM
1
Handbook of service science ; [Vol. 1]
1
Handelsforschung
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of the Academy of Marketing Science
1
Managing service quality : MSQ ; an international journal
1
School of Business' research reports
1
Total quality management & business excellence
1
more ...
less ...
Source
All
ECONIS (ZBW)
11
Showing
1
-
10
of
11
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
2
Characterizing customer experience management in business markets
Witell, Lars
;
Kowalkowski, Christian
;
Perks, Helen
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 420-430
Persistent link: https://www.econbiz.de/10012257638
Saved in:
3
The role of customer knowledge development for incremental and radical service innovation in servitized manufacturers
Johansson, A. Elisabeth
;
Raddats, Chris
;
Witell, Lars
- In:
Journal of business research : JBR
98
(
2019
),
pp. 328-338
Persistent link: https://www.econbiz.de/10012007247
Saved in:
4
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
5
"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
6
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
7
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
8
Turning customer satisfaction measurements into action
Olsen, Line Lervik
;
Witell, Lars
;
Gustafsson, Anders
- In:
Journal of service management
25
(
2014
)
4
,
pp. 556-571
Persistent link: https://www.econbiz.de/10010405193
Saved in:
9
Trust development in e-services : a cohort analysis of Millennials and Baby Boomers
Obal, Michael
;
Kunz, Werner
- In:
Journal of service management
24
(
2013
)
1
,
pp. 45-63
Persistent link: https://www.econbiz.de/10009728599
Saved in:
10
How to transform consumers into fans of your brand
Jahn, Benedikt
;
Kunz, Werner
- In:
Journal of service management
23
(
2012
)
3
,
pp. 344-361
Persistent link: https://www.econbiz.de/10009619164
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->