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~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Bank"
~subject:"Brand image"
~subject:"Employee retention"
~subject:"Personal banking"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"customer relationship management"
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Bank
Brand image
Employee retention
Personal banking
Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
23
Konsumentenverhalten
23
Financial services
21
Finanzdienstleistung
21
Customer satisfaction
17
Kundenzufriedenheit
17
Dienstleistungsqualität
12
Service quality
12
Confidence
11
Vertrauen
11
Privatkundengeschäft
10
Bank marketing
9
Bankmarketing
9
Electronic Banking
8
Electronic banking
8
Corporate reputation
4
Customer value
4
Firmenimage
4
Großbritannien
4
Kundenwert
4
Markenimage
4
Salespeople
4
USA
4
United Kingdom
4
United States
4
Verkaufspersonal
4
banking
4
loyalty
4
trust
4
Betriebliche Wertschöpfung
3
Customer experience
3
E-commerce
3
Electronic Commerce
3
Emotion
3
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11
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Article
27
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Aufsatz in Zeitschrift
Article in journal
27
Case study
1
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1
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English
27
Author
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Caruana, Albert
2
Durkin, Mark
2
Alnawas, Ibrahim
1
Altarifi, Shadi
1
Aspara, Jaakko
1
Atorough, Peter
1
Boateng, Sheena Lovia
1
Bosch, Johan
1
Brun, Isabelle
1
Chircop, Saviour
1
Clark, Victoria
1
Cripps, Helen
1
Crowe, Joe
1
Devlin, James
1
El-Manstrly, Dahlia
1
Fortin, Annick
1
Guo, Yongsheng
1
Hansen, Håvard
1
Holland, John
1
Kabadayi, Sertan
1
Konietzny, Jirka
1
Kreander, Niklas
1
Ladhari, Ines
1
Ladhari, Riadh
1
Lafi, Adel Shehadah
1
Liu, Tsung-Chi
1
Maas, Peter
1
Matthews, Claire
1
McKechnie, Sally
1
Menon, Kalyani
1
Moin, S. M. A.
1
Moutinho, Luiz
1
Mukerjee, Kaushik
1
Murray, David
1
Murray, Lisa
1
Narteh, Bedman
1
Ndubisi, Nelson Oly
1
Nyman, Henrich
1
O'Connor, Aidan
1
O'Donnell, Aodheen
1
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Published in...
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Journal of financial services marketing : JFSM
Journal of business research : JBR
115
Journal of retailing and consumer services
86
The journal of product & brand management
79
The journal of brand management : an international journal
70
The international journal of bank marketing : IJBM
54
International journal of hospitality management
44
Asia Pacific journal of marketing and logistics
33
Cogent business & management
32
Industrial marketing management : the international journal for industrial and high-tech firms
28
Psychology & marketing
26
European journal of marketing : EJM
25
Journal of strategic marketing
25
Journal of travel and tourism marketing
25
Marketing intelligence & planning
24
The service industries journal
24
Journal of hospitality marketing & management
21
The journal of services marketing
20
International journal of internet marketing and advertising : IJIMA
18
Die Bank
16
International journal of contemporary hospitality management
16
International journal of electronic customer relationship management : IJECRM
16
The journal of business & industrial marketing
16
Journal of marketing management : MM
15
Tourism management : research, policies, practice
15
Global business review
14
International journal of bank marketing
14
Journal of promotion management : innovations in planning and applied research
14
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
14
Journal of service management
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
14
Journal of business ethics : JOBE
13
Journal of marketing communications
13
Journal of the Academy of Marketing Science
13
Services marketing quarterly
13
European research studies
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
European journal of marketing
11
International journal of consumer studies
11
Journal of marketing analytics : JMA
11
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ECONIS (ZBW)
27
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1
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27
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1
Developing cross-selling capability in key corporate bank relationships : the case of a Nordic Bank
Salo, Jari
;
Cripps, Helen
;
Wendelin, Robert
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
3/4
,
pp. 45-52
Persistent link: https://www.econbiz.de/10012382180
Saved in:
2
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
3
Corporate greed : its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
Caruana, Albert
;
Vella, Joseph
;
Konietzny, Jirka
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 226-233
Persistent link: https://www.econbiz.de/10011975366
Saved in:
4
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
5
Impact of website characteristics on relationship quality : a comparison of banks financial cooperatives
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 141-149
Persistent link: https://www.econbiz.de/10011815903
Saved in:
6
Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
7
The magic of branding : the role of "pledge", "turn" and "prestige" in fostering consumer trust in financial services
Moin, S. M. A.
;
Devlin, James
;
McKechnie, Sally
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 113-126
Persistent link: https://www.econbiz.de/10011537494
Saved in:
8
Online relationship marketing and affective customer commitment : the mediating role of trust
Boateng, Sheena Lovia
;
Narteh, Bedman
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 127-140
Persistent link: https://www.econbiz.de/10011537496
Saved in:
9
Customer emotional regulation and relationship quality : evidence from the banking industry
Alnawas, Ibrahim
;
Altarifi, Shadi
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 254-266
Persistent link: https://www.econbiz.de/10011594160
Saved in:
10
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
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