//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Customer satisfaction"
~subject:"Kundenwert"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer orientation"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Kundenwert
Beziehungsmarketing
67
Relationship marketing
67
Consumer behaviour
48
Konsumentenverhalten
48
Kundenzufriedenheit
33
Dienstleistungsqualität
27
Service quality
27
Hotel industry
15
Hotellerie
15
Gastronomie
13
Restaurant industry
13
Brand management
11
Markenführung
11
Brand image
9
Customer integration
9
Kundenintegration
9
Markenimage
9
customer engagement
9
loyalty
9
Emotion
8
Holiday behaviour
8
Tourism marketing
8
Tourismusmarketing
8
Urlaubsverhalten
8
brand loyalty
7
Brand loyalty
6
Confidence
6
Internet marketing
6
Markentreue
6
Online-Marketing
6
Vertrauen
6
Viral marketing
6
Virales Marketing
6
customer satisfaction
6
satisfaction
6
Beschwerdemanagement
5
Brand
5
Complaint management
5
Destination management
5
more ...
less ...
Online availability
All
Undetermined
29
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
35
Aufsatz in Zeitschrift
35
Language
All
English
35
Author
All
Kim, Eojina
3
Tang, Liang
3
Baker, Melissa A.
2
Kim, Kawon Kathy
2
Lee, Seonjeong
2
Miao, Li
2
Raab, Carola
2
So, Kevin Kam Fung
2
Ali, Mohamed Ahmed
1
Arteaga-Moreno, Francisco
1
Bai, Billy
1
Berezan, Orie
1
Boon Liat Cheng
1
Bosselman, Robert
1
Busser, James A.
1
Cham Tat Huei
1
Chang, Jui Chi
1
Chen, Sandy C.
1
Choi, Hyung-Min
1
Chuang, Ning-Kuang
1
Del Chiappa, Giacomo
1
Fam, Kim Shyan
1
Fang, Yen-Po
1
Gallarza, Martina G.
1
Hiram Ting
1
Holland, Stephen
1
Hsu, Maxwell K.
1
Hu, Hsin-Hui Hu
1
Huang, Zhuowei
1
Kadirov, Djavlonbek
1
Kim, Hyelin
1
Kim, Mi Ran
1
Kim, Min-Seong
1
Kim, Soon-Ho
1
Kim, Wansoo
1
Kim, Woo Gon
1
Kim, Yen-Soon
1
King, Brian
1
King, Ceridwyn
1
Knutson, Bonnie J.
1
more ...
less ...
Published in...
All
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing and consumer services
273
Journal of business research : JBR
192
International journal of hospitality management
146
The journal of services marketing
115
Industrial marketing management : the international journal for industrial and high-tech firms
84
The service industries journal
71
Journal of hospitality marketing & management
65
Journal of travel and tourism marketing
62
International journal of contemporary hospitality management
59
Tourism management : research, policies, practice
55
Journal of service research : JSR
53
Cogent business & management
51
Journal of strategic marketing
51
Journal of service management
50
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Journal of the Academy of Marketing Science
47
Service business
46
Services marketing quarterly
45
The journal of business & industrial marketing
44
Asia Pacific journal of marketing and logistics
42
The international journal of bank marketing : IJBM
40
The TQM journal : the international review of organizational improvement
38
International journal of electronic customer relationship management : IJECRM
36
Journal of marketing
35
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of service research
30
Psychology & marketing
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
29
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
29
European journal of marketing : EJM
27
International journal of electronic marketing and retailing : IJEMR
25
International journal of quality and service sciences
25
Journal of retailing
25
The international review of retail, distribution and consumer research
25
Total quality management & business excellence
25
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
The journal of product & brand management
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Marketing intelligence & planning
23
more ...
less ...
Source
All
ECONIS (ZBW)
35
Showing
1
-
10
of
35
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Marketing a destination brand image to Muslim tourists : does accessibility to cultural needs matter in developing brand loyalty?
Wisker, Zazli Lily
;
Kadirov, Djavlonbek
;
Nizar, Jithin
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 84-105
Persistent link: https://www.econbiz.de/10014229970
Saved in:
2
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
3
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
4
Hierarchal formation of trust on peer-to-peer lodging platforms
Luo, Yi
;
Tang, Liang
;
Kim, Eojina
;
Wang, Xi
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1384-1410
Persistent link: https://www.econbiz.de/10013387405
Saved in:
5
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
6
The reciprocal role of trust in customer value co-creation
Shulga, Lenna V.
;
Busser, James A.
;
Bai, Billy
;
Kim, Hyelin
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
4
,
pp. 672-696
Persistent link: https://www.econbiz.de/10012520333
Saved in:
7
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
8
Consumer-based brand authenticity and brand trust in brand loyalty in the Korean coffee shop market
Kim, Soon-Ho
;
Kim, Min-Seong
;
Holland, Stephen
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
3
,
pp. 423-446
Persistent link: https://www.econbiz.de/10012483371
Saved in:
9
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
10
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
1
2
3
4
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->