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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"E-Business"
~subject:"Service quality"
~subject:"Theorie"
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E-Business
Service quality
Theorie
Consumer behaviour
174
Konsumentenverhalten
174
Beziehungsmarketing
48
Relationship marketing
48
Gastronomie
47
Restaurant industry
47
Customer satisfaction
45
Kundenzufriedenheit
45
Dienstleistungsqualität
38
Hotel industry
34
Hotellerie
34
Holiday behaviour
30
Urlaubsverhalten
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Brand management
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Markenführung
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Tourismus
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consumer behavior
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satisfaction
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40
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Mattila, Anna S.
3
Han, Heesup
2
Hanks, Lydia
2
Line, Nathaniel D.
2
Liu, Matthew Tingchi
2
Miao, Li
2
Raab, Carola
2
Wong, IpKin Anthony
2
Ali, Mohamed Ahmed
1
Arteaga-Moreno, Francisco
1
Baker, Melissa A.
1
Berry, Riley
1
Bogicevic, Vanja
1
Boksberger, Philipp
1
Boon Liat Cheng
1
Bujisic, Milos
1
Carlsen, Jack
1
Cham Tat Huei
1
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1
Chen, Sandy C.
1
Chi, Christina Geng-Qing
1
Choi, Hyung-Min
1
Chuang, Ning-Kuang
1
Clemes, Michael D.
1
Del Chiappa, Giacomo
1
Fam, Kim Shyan
1
Gallarza, Martina G.
1
Gan, Christopher
1
Green, Alison
1
Gursoy, Dogan
1
Hiram Ting
1
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1
Huang, Zhuowei
1
Hyun, Sunghyup Sean
1
Ji, Mingjie
1
Jovanovic, Verka
1
Kang, Jee-Won
1
Kim, Eojina
1
Kim, Jungsun
1
Kim, Kawon Kathy
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing and consumer services
277
International journal of hospitality management
200
Journal of business research : JBR
175
The journal of services marketing
107
NBER working paper series
95
Working paper / National Bureau of Economic Research, Inc.
89
NBER Working Paper
84
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
77
Management science : journal of the Institute for Operations Research and the Management Sciences
74
Discussion paper / Centre for Economic Policy Research
73
Journal of travel and tourism marketing
67
Services marketing quarterly
64
The service industries journal
63
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
62
Economics letters
57
Europäische Hochschulschriften / 5
57
Gabler Edition Wissenschaft
57
International journal of industrial organization
57
Journal of economic psychology : research in economic psychology and behavioral economics
57
European journal of operational research : EJOR
53
Journal of economic behavior & organization : JEBO
53
SpringerLink / Bücher
52
Cogent business & management
48
Journal of service research : JSR
48
CESifo working papers
43
The American economic review
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Psychology & marketing
39
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
38
European journal of marketing : EJM
37
Journal of retailing
37
Service business
37
Tourism management : research, policies, practice
36
Operations research
35
Asia Pacific journal of marketing and logistics
33
Discussion papers / CEPR
33
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
33
Journal of economics
33
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ECONIS (ZBW)
40
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1
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
2
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
3
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
4
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
5
Antecedents and an outcome of customer engagement with hotel brand community on Facebook
Touni, Reham
;
Kim, Woo Gon
;
Choi, Hyung-Min
;
Ali, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 278-299
Persistent link: https://www.econbiz.de/10012201350
Saved in:
6
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
7
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
8
The influence of childhood engagement in the context of hospitality service failure evaluation
Papen, Marie-Christin
;
Siems, Florian
;
Kunz, Werner H.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 403-425
Persistent link: https://www.econbiz.de/10012201438
Saved in:
9
Role of signals in consumers' economic valuation of restaurant choices
Lin, Michael S.
;
Sharma, Amit
;
Ouyang, Yuxia
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
7
,
pp. 1080-1100
Persistent link: https://www.econbiz.de/10012259627
Saved in:
10
Restaurant employee service sabotage and customer deviant behaviors : the moderating role of corporate reputation
Hu, Hsin-Hui Hu
;
Lai, Hung-Sheng
;
King, Brian
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
7
,
pp. 1126-1152
Persistent link: https://www.econbiz.de/10012259629
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