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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Fu, Xiaoxiao"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Anforderungsprofil"
~subject:"Beziehungsmarketing"
~subject:"Wahrnehmung"
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Search: "Customer relationship management"
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| 13 applied filters
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Anforderungsprofil
Beziehungsmarketing
Wahrnehmung
Relationship marketing
22
Consumer behaviour
13
Konsumentenverhalten
13
Customer satisfaction
9
Kundenzufriedenheit
9
Dienstleistungsqualität
6
Service quality
6
Kundenbindungsprogramm
5
Loyalty program
5
Einzelhandel
4
Perception
4
Retail trade
4
loyalty
4
Customer integration
3
Hotel industry
3
Hotellerie
3
Kundenintegration
3
Meta-Analyse
3
Meta-analysis
3
Switching behaviour
3
Wechselverhalten
3
reward programs
3
Arbeitszufriedenheit
2
Automation
2
Automatisierung
2
Brand image
2
Brand management
2
Customer relationships
2
Customer service
2
Gerechtigkeit
2
Holiday behaviour
2
Job satisfaction
2
Justice
2
Kundenservice
2
Leistungsmotivation
2
Loyalty
2
Markenführung
2
Markenimage
2
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15
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Article
21
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22
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English
22
Author
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Blut, Markus
Brady, Michael K.
Fu, Xiaoxiao
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
22
Hyun, Sunghyup Sean
9
Kim, Wansoo
9
Grewal, Dhruv
8
Lemon, Katherine N.
6
Mattila, Anna S.
6
Ramkissoon, Haywantee
6
Wong, IpKin Anthony
6
Yu, Jongsik
6
Kumar, Vikas
5
Line, Nathaniel D.
5
Mavondo, Felix
5
Okumus, Fevzi
5
Qu, Hailin
5
Ahn, Jiseon
4
Busser, James A.
4
Gustafsson, Anders
4
Hwang, Jinsoo
4
Jin, Naehyun Paul
4
Kim, Insin
4
Lee, Jin-soo
4
Moon, Hyoungeun
4
So, Kevin Kam Fung
4
Verhoef, Peter C.
4
Bilgihan, Anil
3
Cai, Liping A.
3
Cai, Ruiying
3
Chua, Bee-Lia
3
Cronin, J. J.
3
Dewnarain, Senika
3
Evanschitzky, Heiner
3
Grégoire, Yany
3
Hollebeek, Linda D.
3
Hsu, Cathy H. C.
3
Hudson, Simon
3
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Published in...
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Journal of hospitality marketing & management
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
Tourism management : research, policies, practice
International journal of hospitality management
5
Journal of business research : JBR
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
3
Journal of service research : JSR
3
European journal of marketing : EJM
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
The journal of services marketing
2
Business horizons
1
Die Betriebswirtschaft : DBW
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Kundenmanagement
1
MIT sloan management review
1
Marketing letters : a journal of research in marketing
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
SpringerLink / Bücher
1
The journal of personal selling & sales management : JPSSM
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
22
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1
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10
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22
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date (oldest first)
1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines
Lee, Na Young
;
Zablah, Alex R.
;
Noble, Stephanie M.
- In:
Journal of retailing
99
(
2023
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10014461658
Saved in:
3
Leveraging in-store sechnology and AI : increasing customer and employee efficiency and enhancing their experiences
Grewal, Dhruv
;
Benoit, Sabine
;
Noble, Stephanie M.
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 487-504
Persistent link: https://www.econbiz.de/10014465640
Saved in:
4
Forging meaningful consumer-brand relationships through creative merchandise offerings and innovative merchandising strategies
Roggeveen, Anne L.
;
Grewal, Dhruv
;
Karsberg, John
; …
- In:
Journal of retailing
97
(
2021
)
1
,
pp. 81-98
Persistent link: https://www.econbiz.de/10012514575
Saved in:
5
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
6
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
7
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
8
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
9
Evaluation of reward programs based on member preferences and perceptions of fairness
Tanford, Sarah
;
Hwang, Eunmin
;
Baloglu, Seyhmus
- In:
Journal of hospitality marketing & management
27
(
2018
)
1
,
pp. 106-126
Persistent link: https://www.econbiz.de/10011848326
Saved in:
10
Measuring perceptions of fairness of loyalty program members
Shulga, Lenna
;
Tanford, Sarah
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 346-365
Persistent link: https://www.econbiz.de/10011880416
Saved in:
1
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