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~isPartOf:"Journal of hospitality marketing & management"
~source:"econis"
~subject:"Hochschule"
~subject:"Krankenhaus"
~subject:"Viral marketing"
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Search: "Dienstleistungsqualität"
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Hochschule
Krankenhaus
Viral marketing
Dienstleistungsqualität
136
Service quality
136
Customer satisfaction
96
Kundenzufriedenheit
96
Consumer behaviour
77
Konsumentenverhalten
77
Beziehungsmarketing
54
Relationship marketing
54
Hotel industry
47
Hotellerie
47
Gastronomie
32
Restaurant industry
32
Beschwerdemanagement
24
Complaint management
24
service quality
19
Hospital
17
Hospitality industry
16
Customer service
15
Gastgewerbe
15
Kundenservice
15
Emotion
13
Virales Marketing
12
customer loyalty
12
customer satisfaction
12
service failure
11
hospitality
10
satisfaction
10
Brand image
9
Brand management
9
Markenführung
9
Markenimage
9
Quality management
8
Qualitätsmanagement
8
Arbeitsverhalten
7
Holiday behaviour
7
Product quality
7
Produktqualität
7
Urlaubsverhalten
7
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28
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English
28
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Bai, Billy
2
Li, Minglong
2
Qiu, Hailian
2
Abubakar, Binta
1
Alrawadieh, Zaid
1
Anning-Dorson, Thomas
1
Anusree, M. R.
1
Berenguer Contrí, Gloria
1
Bilgihan, Anil
1
Chen, Shu-Hsiang
1
Chi, Oscar Hengxuan
1
Choi, Jihee
1
Choo, Wei Chong
1
Christodoulidou, Natasa
1
Chu, Peng-Xu
1
Connolly, Daniel J.
1
Dinçer, Mithat Zeki
1
Fakharian, Meysam
1
Givens, Kayde D.
1
González-Mansilla, Oscar Luis
1
Gui, Chenglin
1
Gursoy, Dogan
1
Israeli, Aviad A.
1
Ji, Xiaotong
1
Jolly, Phillip M.
1
Joo, Young Min
1
Karpinski, Aryn C.
1
Kim, Eojina
1
Kim, Mi Ran
1
Kincaid, Clark S.
1
Knutson, Bonnie J.
1
Lee, Myong Jae
1
Lee, Sanggun
1
Lee, Seonjeong
1
Lei, Chao
1
Lim, Weng Marc
1
Lin, Hongxia
1
Liu, Mingwei
1
Ma, Erdan
1
Mansor, Zuraina Dato’
1
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Journal of hospitality marketing & management
International journal of hospitality management
77
Health care management review : HCM review
73
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
44
NBER Working Paper
43
Journal of health economics
40
The TQM journal : the international review of organizational improvement
37
Journal of health organization and management
36
Quality management journal : QMJ
36
International journal of contemporary hospitality management
30
Journal of business research : JBR
30
Journal of retailing and consumer services
29
Journal of marketing for higher education
25
Health marketing quarterly
24
International journal of quality and service sciences
22
Health economics
21
International journal of productivity and quality management : IJPQM
21
The service industries journal
21
Discussion paper series / IZA
20
Journal of travel and tourism marketing
20
Total quality management & business excellence
20
Beiträge zur Hochschulpolitik
19
Management science : journal of the Institute for Operations Research and the Management Sciences
19
Services marketing quarterly
19
Tourism management : research, policies, practice
19
International journal of pharmaceutical and healthcare marketing : IJPHM
17
Cogent business & management
16
Service business
16
Health care management science
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
International journal of quality & reliability management
13
Ruhr economic papers
13
The journal of services marketing
13
International review on public and non-profit marketing
12
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
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1
Antecedents of proactive customer service performance in hospitality : a meta-analysis
Yan, Zhen
;
Mansor, Zuraina Dato’
;
Choo, Wei Chong
- In:
Journal of hospitality marketing & management
32
(
2023
)
4
,
pp. 505-529
Persistent link: https://www.econbiz.de/10014281028
Saved in:
2
Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model
Zhao, Lijing
;
Jolly, Phillip M.
;
Zhao, Shuming
- In:
Journal of hospitality marketing & management
32
(
2023
)
1
,
pp. 95-121
Persistent link: https://www.econbiz.de/10013545811
Saved in:
3
Effect of value co-creation on customer satisfaction : the mediating role of brand equity
González-Mansilla, Oscar Luis
;
Serra Cantallops, Antoni
; …
- In:
Journal of hospitality marketing & management
32
(
2023
)
2
,
pp. 242-263
Persistent link: https://www.econbiz.de/10013545839
Saved in:
4
Examining the effects of AI contactless services on customer psychological safety, perceived value, and hospitality service quality during the COVID‐19 pandemic
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 24-48
Persistent link: https://www.econbiz.de/10012821044
Saved in:
5
Service sabotage in hospitality : a meta-analytic review
Liu, Mingwei
;
Zhang, Pengcheng
;
Gui, Chenglin
;
Lei, Chao
; …
- In:
Journal of hospitality marketing & management
31
(
2022
)
8
,
pp. 984-1008
Persistent link: https://www.econbiz.de/10013459486
Saved in:
6
Hospitality services in the post COVID-19 era : are we ready for high-tech and no touch service delivery in smart hotels?
Chen, Shu-Hsiang
;
Tzeng, Shian-Yang
;
Tham, Aaron
;
Chu, …
- In:
Journal of hospitality marketing & management
30
(
2021
)
8
,
pp. 905-928
Persistent link: https://www.econbiz.de/10012649558
Saved in:
7
Impact of customization and innovation on hospitality firms' performance
Tweneboah-Koduah, Ernest Yaw
;
Anning-Dorson, Thomas
; …
- In:
Journal of hospitality marketing & management
29
(
2020
)
1
,
pp. 106-120
Persistent link: https://www.econbiz.de/10012256120
Saved in:
8
Enhancing hospitality experience with service robots : the mediating role of rapport building
Qiu, Hailian
;
Li, Minglong
;
Shua, Boyang
;
Bai, Billy
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 247-268
Persistent link: https://www.econbiz.de/10012256132
Saved in:
9
Antecedents of customers' acceptance of artificially intelligent robotic device use in hospitality services
Lin, Hongxia
;
Chi, Oscar Hengxuan
;
Gursoy, Dogan
- In:
Journal of hospitality marketing & management
29
(
2020
)
5
,
pp. 530-549
Persistent link: https://www.econbiz.de/10012256150
Saved in:
10
Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine
;
Ma, Erdan
;
Wong, IpKin Anthony
- In:
Journal of hospitality marketing & management
28
(
2019
)
1
,
pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
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