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~isPartOf:"Journal of marketing"
~isPartOf:"Journal of service research : JSR"
~subject:"Consumer behaviour"
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Search: "Customer relationship management"
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Consumer behaviour
Beziehungsmarketing
241
Relationship marketing
241
Konsumentenverhalten
100
Customer satisfaction
66
Kundenzufriedenheit
66
Dienstleistungsqualität
63
Service quality
63
Lieferantenmanagement
29
Supplier relationship management
29
Customer value
27
Kundenwert
27
Dienstleistungssektor
24
Service industry
24
Customer service
23
Kundenservice
23
Customer integration
22
Kundenintegration
22
USA
21
United States
21
Salespeople
19
Social Web
19
Social web
19
Verkaufspersonal
19
Beschwerdemanagement
18
Complaint management
18
Brand management
16
Markenführung
16
Viral marketing
16
Virales Marketing
16
Dienstleistung
14
Services
14
relationship marketing
14
Arbeitsverhalten
13
Work behaviour
13
customer satisfaction
13
B-to-B-Marketing
12
Business-to-business marketing
12
Dienstleistungsmarketing
12
E-commerce
12
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English
100
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Haws, Kelly L.
5
Kumar, V.
4
Wieseke, Jan
4
Dong, Beibei
3
Evanschitzky, Heiner
3
Ferraro, Rosellina
3
Lemon, Katherine N.
3
Palmatier, Robert W.
3
Seiders, Kathleen
3
Alavi, Sascha
2
Auh, Seigyoung
2
Bleier, Alexander
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Fang, Eric
2
Flynn, Andrea Godfrey
2
Gensler, Sonja
2
Gong, Taeshik
2
Habel, Johannes
2
Hamilton, Ryan
2
Haumann, Till
2
Hoyer, Wayne D.
2
Keiningham, Timothy
2
Kwak, Hyokjin
2
Libai, Barak
2
Liu, Yuping
2
Mittal, Vikas
2
Mukhopadhyay, Anirban
2
Neslin, Scott A.
2
Oest, Rutger van
2
Puzakova, Marina
2
Reinartz, Werner J.
2
Sivakumar, K.
2
Verhoef, Peter C.
2
Vries, Lisette de
2
Walsh, Gianfranco
2
Wangenheim, Florian von
2
Wittkowski, Kristina
2
Zou, Shaoming
2
Ahearne, Michael
1
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Journal of marketing
Journal of service research : JSR
Journal of retailing and consumer services
459
Journal of business research : JBR
358
International journal of hospitality management
164
The journal of services marketing
116
The journal of product & brand management
97
The journal of brand management : an international journal
77
Journal of the Academy of Marketing Science
76
Psychology & marketing
75
Cogent business & management
74
Journal of hospitality marketing & management
73
Asia Pacific journal of marketing and logistics
68
International journal of contemporary hospitality management
68
Journal of travel and tourism marketing
68
Journal of retailing
66
Journal of strategic marketing
65
The service industries journal
64
Industrial marketing management : the international journal for industrial and high-tech firms
58
Journal of service management
55
The international review of retail, distribution and consumer research
54
Marketing intelligence & planning
51
European journal of marketing : EJM
50
Services marketing quarterly
49
International journal of retail & distribution management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Tourism management : research, policies, practice
47
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
International journal of internet marketing and advertising : IJIMA
44
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
42
International journal of retail and distribution management
42
SpringerLink / Bücher
42
The international journal of bank marketing : IJBM
41
Service business
40
International journal of electronic marketing and retailing : IJEMR
38
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
36
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
International journal of consumer studies
32
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ECONIS (ZBW)
100
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1
Finding goldilocks influencers : how follower count drives social media engagement
Wies, Simone
;
Bleier, Alexander
;
Edeling, Alexander
- In:
Journal of marketing
87
(
2023
)
3
,
pp. 383-405
Persistent link: https://www.econbiz.de/10014245099
Saved in:
2
How physical stores enhance customer value : the importance of product inspection depth
Zhang, Jonathan Z.
;
Chang, Chun-Wei
;
Neslin, Scott A.
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 166-185
Persistent link: https://www.econbiz.de/10013258823
Saved in:
3
"We earned the coupon together" : the missing link of experience cocreation in shared coupons
Fang, Eric
;
Dong, Beibei
;
Zhuang, Mengzhou
;
Cai, Fengyan
- In:
Journal of marketing
87
(
2023
)
3
,
pp. 451-471
Persistent link: https://www.econbiz.de/10014245145
Saved in:
4
They're just not that into you : how to leverage existing consumer-brand relationships through social psychological distance
Connors, Scott
;
Khamitov, Mansur
;
Thomson, Matthew
; …
- In:
Journal of marketing
85
(
2021
)
5
,
pp. 92-108
Persistent link: https://www.econbiz.de/10012608718
Saved in:
5
Platform exploitation : when service agents defect with customers from online service platforms
Zhou, Qiang
;
Allen, B. J.
;
Gretz, Richard T.
;
Houston, …
- In:
Journal of marketing
86
(
2022
)
2
,
pp. 105-125
Persistent link: https://www.econbiz.de/10013258793
Saved in:
6
Traveling with companions : the social customer journey
Hamilton, Ryan
;
Ferraro, Rosellina
;
Haws, Kelly L.
; …
- In:
Journal of marketing
85
(
2021
)
1
,
pp. 68-92
Persistent link: https://www.econbiz.de/10012391424
Saved in:
7
Commentary: the case for a healthier social customer journey
Forbus, Pamela
- In:
Journal of marketing
85
(
2021
)
1
,
pp. 93-97
Persistent link: https://www.econbiz.de/10012391425
Saved in:
8
Consumers and artificial intelligence : an experiential perspective
Puntoni, Stefano
;
Walker Reczek, Rebecca
;
Giesler, Markus
; …
- In:
Journal of marketing
85
(
2021
)
1
,
pp. 131-151
Persistent link: https://www.econbiz.de/10012391431
Saved in:
9
How marketing perks influence word of mouth
Lisjak, Monika
;
Bonezzi, Andrea
;
Rucker, Derek D.
- In:
Journal of marketing
85
(
2021
)
5
,
pp. 128-144
Persistent link: https://www.econbiz.de/10012608737
Saved in:
10
Real-time brand reputation tracking using social media
Rust, Roland T.
;
Rand, William
;
Huang, Ming-Hui
; …
- In:
Journal of marketing
85
(
2021
)
4
,
pp. 21-43
Persistent link: https://www.econbiz.de/10012593263
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