//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The journal of business & industrial marketing"
~person:"Gil Saura, Irene"
~person:"Seger-Guttmann, Tali"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
10
Relationship marketing
10
Consumer behaviour
7
Konsumentenverhalten
7
Customer satisfaction
6
Kundenzufriedenheit
6
Einzelhandel
4
Retail trade
4
Customer-related outcomes
3
Dienstleistungsqualität
2
Service
2
Service quality
2
Analysis of variance
1
Attitude and long-term orientation
1
B-to-B-Marketing
1
Betriebliche Wertschöpfung
1
Betriebliches Informationssystem
1
Brand loyalty
1
Brand management
1
Business ethics
1
Business intelligence system
1
Business-to-business
1
Business-to-business marketing
1
CHAID
1
Croatia
1
Customer behavior
1
Customer experience
1
Customer ingratiation
1
Customer irrational beliefs
1
Customer loyalty
1
Customer reaction
1
Customer service
1
Customer value
1
Emotion
1
Employees' responses
1
Ethical dissonance
1
Ethics
1
Ethik
1
Fraudulent return
1
Handelsmarketing
1
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Article in journal
10
Aufsatz in Zeitschrift
10
Language
All
English
10
Author
All
Gil Saura, Irene
Seger-Guttmann, Tali
Prentice, Catherine
12
Lombart, Cindy
9
Park, Jungkun
7
Quach, Sara
7
Hollebeek, Linda D.
6
Klaus, Philipp
6
Louis, Didier
6
Thaichon, Paramaporn
6
Agag, Gomaa
5
Das, Gopal
5
Khan, Imran
5
Molinillo, Sebastian
5
Mortimer, Gary
5
Rana, Nripendra P.
5
Svensson, Göran
5
Thaichon, Park
5
Fazal-e-Hasan, Syed
4
Han, Xiaoyun
4
Itani, Omar S.
4
Kuppelwieser, Volker
4
Loureiro, Sandra Maria Correia
4
Söderlund, Magnus
4
Abdelmoety, Ziad Hassan
3
Algharabat, Raed
3
Anaya-Sánchez, Rafael
3
Arndt, Aaron D.
3
Bilgihan, Anil
3
Cambra-Fierro, Jesús
3
Carlson, Jamie
3
Casidy, Riza
3
Cheah, Jun-Hwa
3
Cioppi, Marco
3
Dwivedi, Yogesh Kumar
3
Elms, Jonathan
3
Fernandes, Teresa
3
Frasquet Deltoro, Marta
3
Gong, Taeshik
3
Harun, Ahasan
3
more ...
less ...
Published in...
All
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of retailing and consumer services
The journal of business & industrial marketing
The international review of retail, distribution and consumer research
3
The journal of brand management : an international journal
3
The service industries journal
3
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Journal of vacation marketing : an international journal
2
Management decision : MD
2
The journal of services marketing
2
Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
European retail research
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
Journal of electronic commerce research : JECR
1
Journal of industrial and business economics
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Service business
1
Strategic marketing in tourism services
1
The journal of product & brand management
1
Tourism economics : the business and finance of tourism and recreation
1
Tourism review : the official journal of the AIEST
1
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Increasing customer loyalty and WOM in an age of terror : cross-cultural development and validation of the customers' reactions to terror scale (CRTS)
Gilboa, Shaked
;
Seger-Guttmann, Tali
;
Partouche-Sebban, …
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013209504
Saved in:
2
Customers' irrational beliefs : scale development and validation
Seger-Guttmann, Tali
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 54-66
Persistent link: https://www.econbiz.de/10012025828
Saved in:
3
The unique role of relationship marketing in small businesse'’ customer experience
Gilboa, Shaked
;
Seger-Guttmann, Tali
;
Mimran, Ofir
- In:
Journal of retailing and consumer services
51
(
2019
),
pp. 152-164
Persistent link: https://www.econbiz.de/10012115062
Saved in:
4
Illegitimate returns as a trigger for customers' ethical dissonance
Seger-Guttmann, Tali
;
Vilnai-Yavetz, Iris
;
Wang, Chen-Ya
; …
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 120-131
Persistent link: https://www.econbiz.de/10011929912
Saved in:
5
Emotional and altruistic values as drivers for a loyalty-based segementation in retailing : an approach to postrecession Spanish apparel consumers
Gallarza-Granizo, Martina G.
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 200-217
Persistent link: https://www.econbiz.de/10011633633
Saved in:
6
Value antecedents in relationship between tourism companies
Moliner-Velazquez, Beatriz
;
Fuentes-Blasco, Maria
;
Gil …
- In:
The journal of business & industrial marketing
29
(
2014
)
3
,
pp. 215-226
Persistent link: https://www.econbiz.de/10010345210
Saved in:
7
Relational benefits, value, and satisfaction in the relationships between service companies
Ruiz-Molina, María-Eugenia
;
Gil Saura, Irene
; …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10011289298
Saved in:
8
Loyalty in high-quality hotels of Croatia : from marketing initiatives to customer brand loyalty creation
Šerić, Maja
;
Gil Saura, Irene
;
Mollá Descals, Alejandro
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
2
,
pp. 114-140
Persistent link: https://www.econbiz.de/10009774824
Saved in:
9
Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 232-238
Persistent link: https://www.econbiz.de/10003852544
Saved in:
10
Retail customer segmentation based on relational benefits
Gil Saura, Irene
;
Ruiz-Molina, Maria Eugenia
- In:
Journal of relationship marketing : innovations & …
8
(
2009
)
3
,
pp. 253-266
Persistent link: https://www.econbiz.de/10003891267
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->