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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Journal of service research : JSR"
~subject:"Dienstleistungsqualität"
~subject:"Relationship marketing"
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Search: subject_exact:"Trustworthiness"
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Dienstleistungsqualität
Relationship marketing
Confidence
33
Vertrauen
33
Beziehungsmarketing
19
Consumer behaviour
12
Konsumentenverhalten
12
Customer satisfaction
11
Kundenzufriedenheit
11
Service quality
8
trust
7
B-to-B-Marketing
4
Business-to-business marketing
4
Lieferantenmanagement
4
Supplier relationship management
4
relationship marketing
4
satisfaction
4
Corporate reputation
3
Customer value
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Firmenimage
3
Kundenwert
3
Lieferkette
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Social capital
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Sozialkapital
3
Supply chain
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USA
3
United States
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Bank
2
Beschaffung
2
Customer retention
2
Emotion
2
Internet marketing
2
Kundenbindung
2
Online retailing
2
Online-Handel
2
Online-Marketing
2
Procurement
2
Reputation
2
Social relations
2
Soziale Beziehungen
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English
21
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Ahsan, Kamrul
1
Ansary, Adel I. el-
1
Basso, Kenny
1
Bebber, Suélen
1
Belanche, Daniel
1
Bell, Simon J.
1
Bhagat, Parimal
1
Brodie, Roderick J.
1
Casaló, Luis V.
1
Chen, Tser-yieth
1
Costabile, Michele
1
DeWitt, Tom
1
Donovan, Leigh Anne Novak
1
Eberle, Luciene
1
Eisingerich, Andreas B
1
Fang, Wei-Ta
1
Faryabi, Mohammad
1
Flaschner, Alan
1
Gao, Tao Tony
1
Guinalíu, Miguel
1
Hong, Soonkwan
1
Horgan, Ian
1
Ishida, Chiharu
1
Johnson, Bryan R.
1
Keh, Hean Tat
1
Lien, Ching-Yu
1
Marshall, Roger
1
Miah, Shah
1
Miceli, Gaetano Nino
1
Milan, Gabriel Sperandio
1
Naser Valaei
1
Ng, Eric
1
Nguyen, Doan T.
1
Nikhashemi, S. R.
1
Ou, Yi-chun
1
Praxmarer-Carus, Sandra
1
Raimondo, Maria Antonietta
1
Ross, William T.
1
Sadeghzadeh, Kousar
1
Sajtos, Laszlo
1
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of service research : JSR
Journal of retailing and consumer services
59
Journal of business research : JBR
41
Industrial marketing management : the international journal for industrial and high-tech firms
29
International journal of hospitality management
28
Asia Pacific journal of marketing and logistics
22
The service industries journal
20
The journal of business & industrial marketing
18
The journal of services marketing
17
Journal of strategic marketing
15
Cogent business & management
14
International journal of electronic marketing and retailing : IJEMR
14
The international journal of bank marketing : IJBM
13
International journal of contemporary hospitality management
12
Journal of hospitality marketing & management
12
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
Journal of business-to-business marketing
11
Journal of financial services marketing : JFSM
11
Journal of travel and tourism marketing
11
Service business
10
European journal of marketing : EJM
9
International journal of electronic customer relationship management : IJECRM
9
International journal of retail & distribution management
9
Journal of service management
8
Services marketing quarterly
8
International journal of bank marketing
7
International journal of internet marketing and advertising : IJIMA
7
Journal of business ethics : JOBE
7
Journal of global marketing
7
Journal of internet commerce
7
Market : review for marketing theory and practice
7
Pakistan journal of commerce and social sciences
7
Psychology & marketing
7
Electronic commerce research
6
European research studies
6
Information systems and e-business management : ISeB
6
International journal of business information systems : IJBIS
6
International journal of public sector performance management : IJPSPM
6
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ECONIS (ZBW)
21
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1
The differential effects of online peer review and expert review on service evaluations : the roles of confidence and information convergence
Keh, Hean Tat
;
Sun, Jin
- In:
Journal of service research : JSR
21
(
2018
)
4
,
pp. 474-489
Persistent link: https://www.econbiz.de/10011951812
Saved in:
2
What are the building blocks of customer brand loyalty in department stores? : a multi-level mediation analysis
Nikhashemi, S. R.
;
Naser Valaei
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
4
,
pp. 302-327
Persistent link: https://www.econbiz.de/10011820616
Saved in:
3
Trust recovery following a double deviation
Basso, Kenny
;
Santos, Cristiane Pizzutti dos
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 209-223
Persistent link: https://www.econbiz.de/10011485447
Saved in:
4
An empirical investigation of the impact of commitment and trust on internal marketing
Ng, Eric
;
Fang, Wei-Ta
;
Lien, Ching-Yu
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 35-53
Persistent link: https://www.econbiz.de/10011633596
Saved in:
5
The importance of attributional trust to corporate reputation
Horgan, Ian
;
Ahsan, Kamrul
;
Miah, Shah
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 109-134
Persistent link: https://www.econbiz.de/10011633608
Saved in:
6
Perceived value, reputation, trust, and switching costs as determinants of customer retention
Milan, Gabriel Sperandio
;
Eberle, Luciene
;
Bebber, Suélen
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011304645
Saved in:
7
The relationship continuity model and customer loyalty in the banking industry : a case study of the maskan bank of Iran
Faryabi, Mohammad
;
Sadeghzadeh, Kousar
;
Zakeri, Abdolnaser
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 37-52
Persistent link: https://www.econbiz.de/10011289287
Saved in:
8
Consumer trust and satisfaction in the formation of consumer loyalty intentions in transactional exchange : the case of a mass discount retailer
Taylor, Steven A.
;
Donovan, Leigh Anne Novak
;
Ishida, …
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10010392656
Saved in:
9
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
Saved in:
10
The consequences of consumers' use of pre-existing social relationships to make purchases
Johnson, Bryan R.
;
Ross, William T.
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
3
,
pp. 207-242
Persistent link: https://www.econbiz.de/10010490473
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