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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"Springer eBook Collection / Business and Economics"
~language:"eng"
~subject:"Consumer behaviour"
~subject:"Retail trade"
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Consumer behaviour
Retail trade
Beziehungsmarketing
105
Relationship marketing
105
Konsumentenverhalten
37
Customer satisfaction
25
Kundenzufriedenheit
25
relationship marketing
24
Lieferantenmanagement
20
Supplier relationship management
20
Dienstleistungsqualität
16
Service quality
16
Confidence
12
Vertrauen
12
Einzelhandel
10
Marketing management
10
Marketingmanagement
10
Brand management
7
Customer value
7
Kundenwert
7
Markenführung
7
USA
7
United States
7
customer retention
7
satisfaction
7
trust
7
Bank
6
Customer retention
6
Emotion
6
Kundenbindung
6
relationship quality
6
Dienstleistungssektor
5
Service industry
5
customer relationship management
5
loyalty
5
Betriebliche Wertschöpfung
4
Bibliometrics
4
Bibliometrie
4
Brand image
4
Computer-assisted marketing
4
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Gil Saura, Irene
3
Bebber, Suélen
2
Faßnacht, Martin
2
Lindsey-Mullikin, Joan
2
Milan, Gabriel Sperandio
2
Nor Asiah Omar
2
Quach, Sara
2
Thaichon, Paramaporn
2
Zuraidah Zainol
2
Achen, Rebecca M.
1
Bala, Renu
1
Barcellos, Paulo Fernando Pinto
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1
Belanche, Daniel
1
Benoit, Sabine
1
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1
Bhatnagar, Shakti Bodh
1
Billiot, Theresa
1
Biswas, Soumendu
1
Cardoso, Margarida G. M. S.
1
Casaló, Luis V.
1
Chahal, Hardeep
1
Chen, Tser-yieth
1
Chen, Yi-Mu
1
Choi, Dooyoung
1
Curran, James M.
1
Donovan, Leigh Anne Novak
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Dorion, Eric Charles Henri
1
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Eberle, Luciene
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Elsharnouby, Tamer
1
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1
Gallarza-Granizo, Martina G.
1
Garg, Ruchi
1
Grewal, Dhruv
1
Guinalíu, Miguel
1
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Published in...
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Springer eBook Collection / Business and Economics
Journal of retailing and consumer services
490
Journal of business research : JBR
366
International journal of hospitality management
164
The journal of services marketing
119
The journal of product & brand management
99
The journal of brand management : an international journal
84
Journal of the Academy of Marketing Science
79
Cogent business & management
77
Journal of retailing
77
Psychology & marketing
75
Journal of hospitality marketing & management
73
Asia Pacific journal of marketing and logistics
72
Journal of strategic marketing
69
International journal of contemporary hospitality management
68
Journal of travel and tourism marketing
68
The service industries journal
67
The international review of retail, distribution and consumer research
63
Industrial marketing management : the international journal for industrial and high-tech firms
61
International journal of retail & distribution management
60
Journal of service management
57
Marketing intelligence & planning
52
European journal of marketing : EJM
51
Journal of marketing
51
Services marketing quarterly
51
Journal of service research : JSR
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
48
Tourism management : research, policies, practice
47
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
45
International journal of retail and distribution management
45
International journal of internet marketing and advertising : IJIMA
44
Service business
42
International journal of electronic marketing and retailing : IJEMR
41
The international journal of bank marketing : IJBM
41
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
International journal of electronic customer relationship management : IJECRM
34
International journal of consumer studies
33
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ECONIS (ZBW)
41
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1
The consequences of consumers' use of pre-existing social relationships to make purchases
Johnson, Bryan R.
;
Ross, William T.
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
3
,
pp. 207-242
Persistent link: https://www.econbiz.de/10010490473
Saved in:
2
The effect of customer-brand relationship investments' dimensions on customer engagement in emerging markets
Zuraidah Zainol
;
Nor Asiah Omar
;
Osman, Juliana
;
Nurul …
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 172-199
Persistent link: https://www.econbiz.de/10011633628
Saved in:
3
Customer interface in spiritual tourism via "synaptic CRM gap" : an integrative technology-based conceptual model for relationship marketing
Kaur, Gunjeet
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 326-343
Persistent link: https://www.econbiz.de/10011633662
Saved in:
4
Role of customer retention equity in creating and developing brand value
Chahal, Hardeep
;
Bala, Renu
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
2
,
pp. 119-142
Persistent link: https://www.econbiz.de/10011820571
Saved in:
5
Do loyalty cards enhance loyalty in the pharmaceutical sector?
Marques, Susana Henriques
;
Cardoso, Margarida G. M. S.
; …
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
2
,
pp. 143-162
Persistent link: https://www.econbiz.de/10011820581
Saved in:
6
Identifying customer loyalty supporting factors in the retail banking context : an empirical examination
Bhatnagar, Shakti Bodh
;
Syed, Asif Ali
;
Mishra, …
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
3
,
pp. 197-225
Persistent link: https://www.econbiz.de/10011820595
Saved in:
7
What are the building blocks of customer brand loyalty in department stores? : a multi-level mediation analysis
Nikhashemi, S. R.
;
Naser Valaei
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
4
,
pp. 302-327
Persistent link: https://www.econbiz.de/10011820616
Saved in:
8
Customers’ attribution of blame in chain store settings : the perspectives of relationship orientation
Chen, Yi-Mu
;
Huang, Tseng-Lung
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 220-238
Persistent link: https://www.econbiz.de/10011383851
Saved in:
9
Integrated marketing communications and their effects on customer switching intention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
1/2
,
pp. 1-16
Persistent link: https://www.econbiz.de/10011633577
Saved in:
10
An investigation into the cocept of brand love and its proximal and distal covariates
Garg, Ruchi
;
Mukherjee, Jaydeep
;
Biswas, Soumendu
; …
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
3
,
pp. 135-153
Persistent link: https://www.econbiz.de/10011633621
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