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~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~subject:"Beziehungsmarketing"
~subject:"Dienstleistungsqualität"
~type_genre:"Article in journal"
~type_genre:"Mehrbändiges Werk"
~type_genre:"Working Paper"
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Subject
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Beziehungsmarketing
Dienstleistungsqualität
Relationship marketing
99
Consumer behaviour
37
Konsumentenverhalten
37
Lieferantenmanagement
32
Supplier relationship management
32
Customer satisfaction
25
Kundenzufriedenheit
25
relationship marketing
24
Service quality
17
Confidence
15
Vertrauen
15
Einzelhandel
11
Retail trade
11
Marketing management
9
Marketingmanagement
9
USA
8
United States
8
trust
8
Brand management
7
Emotion
7
Markenführung
7
customer retention
7
satisfaction
7
Bank
6
Bibliometrics
6
Bibliometrie
6
Customer value
6
Kundenwert
6
relationship quality
6
Brand image
5
Corporate Social Responsibility
5
Corporate social responsibility
5
Customer retention
5
Dienstleistungssektor
5
Kundenbindung
5
Lieferkette
5
Markenimage
5
Service industry
5
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101
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101
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1
Fallstudie
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101
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Gil Saura, Irene
4
Agariya, Arun Kumar
2
Bebber, Suélen
2
Bejou, Azam
2
Chen, Tser-yieth
2
Faßnacht, Martin
2
Grewal, Dhruv
2
Hartline, Michael D.
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2
Milan, Gabriel Sperandio
2
Nguyen, Tho D.
2
Nguyen, Trang T. M.
2
Nor Asiah Omar
2
O’Reilly, Kelley
2
Quach, Sara
2
Ricard, Line
2
Ruiz-Molina, María-Eugenia
2
Singh, Deepali
2
Thaichon, Paramaporn
2
Woisetschläger, David M.
2
Zboja, James J.
2
Zuraidah Zainol
2
Abeza, Gashaw
1
Abu, Mimi Liana
1
Achen, Rebecca M.
1
Agarwal, Anuja
1
Ahsan, Kamrul
1
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1
Al-Hyari, Khalil
1
Al-Weshah, Ghazi A.
1
Algharabat, Raed
1
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1
Alhammad, Fwwaz
1
Alnsour, Muhammed S.
1
Alter, Steven
1
Baker, David S.
1
Bala, Renu
1
Banerjee, Madhumita
1
Barbosa Pereira, Carla Alexandra
1
Barcellos, Paulo Fernando Pinto
1
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Published in...
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
Journal of business research : JBR
706
Journal of retailing and consumer services
645
International journal of hospitality management
565
Industrial marketing management : the international journal for industrial and high-tech firms
439
The journal of services marketing
278
The service industries journal
256
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
251
International journal of contemporary hospitality management
235
The journal of business & industrial marketing
200
Journal of hospitality marketing & management
198
Tourism management : research, policies, practice
194
Journal of the Academy of Marketing Science
180
Journal of strategic marketing
179
Cogent business & management
174
Journal of service management
163
International journal of electronic customer relationship management : IJECRM
155
Journal of air transport management
148
Journal of service research : JSR
143
Journal of travel and tourism marketing
134
Journal of marketing
129
Asia Pacific journal of marketing and logistics
126
International journal of services and operations management
121
Services marketing quarterly
121
International journal of quality & reliability management
118
International journal of productivity and quality management : IJPQM
116
The journal of product & brand management
116
The TQM journal : the international review of organizational improvement
114
Journal of retailing
113
Psychology & marketing
111
The journal of brand management : an international journal
111
Management science : journal of the Institute for Operations Research and the Management Sciences
109
European journal of marketing : EJM
108
Service business
108
Total quality management & business excellence
107
Marketing intelligence & planning
106
Health care management review : HCM review
104
Journal of marketing management : MM
101
The international journal of bank marketing : IJBM
99
Quality management journal : QMJ
95
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ECONIS (ZBW)
101
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101
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1
Tacit
knowledge
as competitive advantage in relationship marketing : a literature review and theoretical implications
Barbosa Pereira, Carla Alexandra
;
Ferreira, João J. M.
; …
- In:
Journal of relationship marketing : innovations & …
11
(
2012
)
3
,
pp. 172-197
Persistent link: https://www.econbiz.de/10009660457
Saved in:
2
A privacy preserved data mining framework for customer relationship
management
Xu, Shuting
;
Qiu, Mable
- In:
Journal of relationship marketing : innovations & …
7
(
2008
)
3
,
pp. 309-322
Persistent link: https://www.econbiz.de/10003784379
Saved in:
3
Customer interaction
management
capabilities on the micro-retail fashion in Indonesia
Nurhayati, Tatiek
;
Hendar, Hendar
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011820550
Saved in:
4
What really leads to partner relationship
management
? : a review of literature
Agarwal, Anuja
;
Singh, Deepali
;
Agariya, Arun Kumar
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
4
,
pp. 245-285
Persistent link: https://www.econbiz.de/10011820608
Saved in:
5
Standing on the shoulders of giants : an examination of the interdisciplinary foundation of relationship marketing
Finch, David J.
;
O'Reilly, Norm
;
Hillenbrand, Carola
; …
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 171-196
Persistent link: https://www.econbiz.de/10011383848
Saved in:
6
Customer relationship
management
theory and research in the new millennium : directions for future research
Debnath, Rajarshi
;
Datta, Biplab
;
Mukhopadhyay, Susmita
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 299-325
Persistent link: https://www.econbiz.de/10011633650
Saved in:
7
From marketing communications to brand
management
: factors influencing relationship quality and customer retention
Thaichon, Paramaporn
;
Quach, Sara
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
3
,
pp. 197-219
Persistent link: https://www.econbiz.de/10011383849
Saved in:
8
Revisiting relationship marketing and customer relationship
management
in leading tourism and hospitality journals : research trends from 2001 to 2013
Maggon, Mohita
;
Chaudhry, Harish
- In:
Journal of relationship marketing : innovations & …
14
(
2015
)
1
,
pp. 53-77
Persistent link: https://www.econbiz.de/10011289282
Saved in:
9
Examining the impact of customer relationship
management
on deconstructed measures of firm performance
Mumuni, Alhassan G.
;
O’Reilly, Kelley
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
2
,
pp. 89-107
Persistent link: https://www.econbiz.de/10010392658
Saved in:
10
Social influence and contextual utilization of customer relationship
management
technology in an international field sales organization
Baker, David S.
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
4
,
pp. 263-285
Persistent link: https://www.econbiz.de/10010474280
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