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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of vacation marketing : an international journal"
~person:"Arndt, Aaron D."
~person:"Dwivedi, Yogesh Kumar"
~person:"Gil Saura, Irene"
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Search: "Customer relationship management"
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Beziehungsmarketing
9
Relationship marketing
9
Consumer behaviour
6
Konsumentenverhalten
6
Customer satisfaction
5
Kundenzufriedenheit
5
Dienstleistungsqualität
3
Service quality
3
Brand management
2
Confidence
2
Einzelhandel
2
Markenführung
2
Retail trade
2
Vertrauen
2
Absatz
1
Analysis of variance
1
Arbeitsverhalten
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Artificial intelligence
1
Artificial intelligence-powered automated retail stores
1
Automation
1
Automatisierung
1
Automotive services industry
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Beards
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Betriebliches Informationssystem
1
Brand image
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Business intelligence system
1
Consumer brand engagement
1
Correlation
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Cosmetic features
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Croatia
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Customer citizenship behaviors
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Customization
1
Digitale Dienste
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Facial hair
1
Hotel industry
1
Hotellerie
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Jordanien
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Arndt, Aaron D.
Dwivedi, Yogesh Kumar
Gil Saura, Irene
Prentice, Catherine
12
Lombart, Cindy
9
Park, Jungkun
7
Hollebeek, Linda D.
6
Klaus, Philipp
6
Louis, Didier
6
Agag, Gomaa
5
Khan, Imran
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Molinillo, Sebastian
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Mortimer, Gary
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Rana, Nripendra P.
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Das, Gopal
4
Fazal-e-Hasan, Syed
4
Han, Xiaoyun
4
Kuppelwieser, Volker
4
Loureiro, Sandra Maria Correia
4
Quach, Sara
4
Seger-Guttmann, Tali
4
Söderlund, Magnus
4
Thaichon, Park
4
Abdelmoety, Ziad Hassan
3
Alnawas, Ibrahim
3
Anaya-Sánchez, Rafael
3
Bilgihan, Anil
3
Cambra-Fierro, Jesús
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Carlson, Jamie
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Cheah, Jun-Hwa
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Elms, Jonathan
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Frasquet Deltoro, Marta
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Gong, Taeshik
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Harun, Ahasan
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Islam, Jamid Ul
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Japutra, Arnold
3
Karande, Kiran
3
Kumar, Vikas
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Journal of retailing and consumer services
Journal of vacation marketing : an international journal
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
The journal of brand management : an international journal
3
International journal of hospitality management
2
Journal of hospitality marketing & management
2
Management decision : MD
2
The international review of retail, distribution and consumer research
2
The journal of product & brand management
2
The journal of services marketing
2
The service industries journal
2
Asia Pacific journal of marketing and logistics
1
Big data and innovation in tourism, travel, and hospitality : managerial approaches, techniques, and applications
1
European retail research
1
International journal of Indian culture and business management
1
International journal of bank marketing
1
International journal of retail & distribution management
1
International journal of retail and distribution management
1
Journal of business research : JBR
1
Journal of electronic commerce research : JECR
1
Journal of industrial and business economics
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Service business
1
Strategic marketing in tourism services
1
Technological forecasting & social change : an international journal
1
The international journal of logistics management
1
The journal of business & industrial marketing
1
Tourism economics : the business and finance of tourism and recreation
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
9
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1
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9
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9
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articles prioritized
date (newest first)
date (oldest first)
1
Shopping intention at AI-powered automated retail stores (AIPARS)
Pillai, Rajasshrie
;
Sivathanu, Brijesh
;
Dwivedi, Yogesh …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012305364
Saved in:
2
How service quality and outcome confidence drive pre-outcome word-of-mouth
Ifie, Kemefasu
;
Simintiras, Antonis C.
;
Dwivedi, Yogesh …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 214-221
Persistent link: https://www.econbiz.de/10011904399
Saved in:
3
The effect of telepresence, social presence and involvement on consumer brand engagement : an empirical study of non-profit organizations
Algharabat, Raed
;
Rana, Nripendra P.
;
Dwivedi, Yogesh Kumar
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 139-149
Persistent link: https://www.econbiz.de/10011801885
Saved in:
4
Customer-based brand equity building : empirical evidence from Croatian upscale hotels
Šerić, Maja
;
Gil Saura, Irene
;
Mikulić, Josip
- In:
Journal of vacation marketing : an international journal
23
(
2017
)
2
,
pp. 133-144
Persistent link: https://www.econbiz.de/10011951149
Saved in:
5
How personal costs influence customer citizenship behaviors
Dang, Anh
;
Arndt, Aaron D.
- In:
Journal of retailing and consumer services
39
(
2017
),
pp. 173-181
Persistent link: https://www.econbiz.de/10011747778
Saved in:
6
How context interferes with similarity-attraction between customers and service providers : the moderating role of support source
Arndt, Aaron D.
;
Karande, Kiran
;
Glassman, Myron
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 294-303
Persistent link: https://www.econbiz.de/10011528727
Saved in:
7
Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? : findings from automobile dealerships
Arndt, Aaron D.
;
Karande, Kiran
- In:
Journal of retailing and consumer services
19
(
2012
)
3
,
pp. 353-359
Persistent link: https://www.econbiz.de/10009541791
Saved in:
8
Conceptualizing and measuring loyalty : towards a conceptual model of tourist loyalty antecedents
Moliner Valázquez, Beatriz
;
Gil Saura, Irene
;
Ruiz …
- In:
Journal of vacation marketing : an international journal
17
(
2011
)
1
,
pp. 65-81
Persistent link: https://www.econbiz.de/10008840752
Saved in:
9
Information and communication technology in retailing : a cross-industry comparison
Gil Saura, Irene
;
Berenguer Contrí, Gloria
; …
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 232-238
Persistent link: https://www.econbiz.de/10003852544
Saved in:
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