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~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"ukr"
~language:"zho"
~person:"Ladhari, Riadh"
~person:"Sharma, Piyush"
~subject:"Consumer behaviour"
~subject:"Hong Kong"
~subject:"Intercultural service encounters"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
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Consumer behaviour
Hong Kong
Intercultural service encounters
Unternehmensdienstleistung
Konsumentenverhalten
18
Dienstleistungsqualität
14
Service quality
14
Customer satisfaction
11
Kundenzufriedenheit
11
Einzelhandel
5
Emotion
5
Retail trade
5
Beziehungsmarketing
4
Cross-cultural management
4
Interkulturelles Management
4
Online retailing
4
Online-Handel
4
Relationship marketing
4
Cross-cultural competence
3
E-commerce
3
Electronic Commerce
3
Emotions
3
Hongkong
3
Interkulturelle Kompetenz
3
Internet marketing
3
Online-Marketing
3
Social Web
3
Social web
3
Attitudes
2
Auslandsverlagerung
2
Beschwerdemanagement
2
Business services
2
Call centre
2
Callcenter
2
Competence
2
Complaint management
2
Cross-cultural relations
2
Cultural identity
2
Customer service
2
Dienstleistung
2
Financial services
2
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11
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Article
22
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Article in journal
Aufsatz in Zeitschrift
22
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English
Ukrainian
Chinese
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Ladhari, Riadh
Sharma, Piyush
Prentice, Catherine
18
Park, Jungkun
17
Septianto, Felix
17
Klaus, Philipp
15
Dhir, Amandeep
14
Thaichon, Park
14
Jebarajakirthy, Charles
13
Paul, Justin
13
Hollebeek, Linda D.
12
Lombart, Cindy
12
Mortimer, Gary
11
Pantano, Eleonora
11
Dwivedi, Yogesh Kumar
10
Kaur, Puneet
10
Otterbring, Tobias
10
Rana, Nripendra P.
10
Gilboa, Shaked
9
Mattila, Anna S.
9
Sands, Sean
9
Talwar, Shalini
9
Agag, Gomaa
8
Baier, Daniel
8
Das, Gopal
8
Gázquez-Abad, Juan Carlos
8
Louis, Didier
8
Loureiro, Sandra Maria Correia
8
Quach, Sara
8
Seger-Guttmann, Tali
8
Souiden, Nizar
8
Borges, Adilson
7
Chebat, Jean-Charles
7
Duan, Yongrui
7
Elms, Jonathan
7
Khan, Imran
7
Kuppelwieser, Volker
7
Mehrotra, Ankit
7
Northey, Gavin
7
O'Cass, Aron
7
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Published in...
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Journal of retailing and consumer services
The journal of services marketing
Journal of business research : JBR
7
Marketing intelligence & planning
5
European journal of marketing : EJM
4
Journal of international consumer marketing
3
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of marketing management : MM
2
International journal of consumer studies
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of euromarketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Journal of travel and tourism marketing
1
Psychology & marketing
1
The journal of brand management : an international journal
1
The journal of consumer marketing
1
The journal of product & brand management
1
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ECONIS (ZBW)
22
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22
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1
The determinants of women's redemption of geo-targeted m-coupons
Ladhari, Riadh
;
Hudon, Tristan
;
Massa, Elodie
;
Souiden, …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209628
Saved in:
2
Self-service technology in supermarkets : do frontline staff still matter?
Sharma, Piyush
;
Ueno, Akiko
;
Kingshott, Russel
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012433423
Saved in:
3
Demystifying the impact of self-indulgence and self-control on customer-employee rapport and customer happiness
Fatima, Johra Kayeser
;
Di Mascio, Rita
;
Sharma, Piyush
- In:
Journal of retailing and consumer services
53
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012171839
Saved in:
4
YouTube vloggers' popularity and influence : the roles of homophily, emotional attachment, and expertise
Ladhari, Riadh
;
Massa, Elodie
;
Skandrani, Hamida
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012238341
Saved in:
5
Consumers' motives for visiting a food retailer's Facebook page
Ladhari, Riadh
;
Rioux, Magalie Christelle
;
Souiden, Nizar
; …
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 379-385
Persistent link: https://www.econbiz.de/10012114182
Saved in:
6
Generation Y and online fashion shopping : orientations and profiles
Ladhari, Riadh
;
Gonthier, Jessica
;
Lajante, Mathieu
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 113-121
Persistent link: https://www.econbiz.de/10012001288
Saved in:
7
The promise and perils of the peripheral psychophysiology of emotion in retailing and consumer services
Lajante, Mathieu
;
Ladhari, Riadh
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 305-313
Persistent link: https://www.econbiz.de/10012114168
Saved in:
8
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
9
The role of emotions in utilitarian service settings : the effects of emotional satisfaction on product perception and behavioral intentions
Ladhari, Riadh
;
Souiden, Nizar
;
Dufour, Béatrice
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 10-18
Persistent link: https://www.econbiz.de/10011628969
Saved in:
10
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
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