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~isPartOf:"Journal of retailing and consumer services"
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Search: subject_exact:"Dienstleistung"
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Dienstleistung
18
Services
18
Dienstleistungsqualität
11
Service quality
11
Dienstleistungssektor
10
Service industry
10
Beziehungsmarketing
7
Relationship marketing
7
Consumer behaviour
6
Konsumentenverhalten
6
Customer satisfaction
5
Kundenzufriedenheit
5
Customer integration
4
Kundenintegration
4
Customer service
3
Einzelhandel
3
Kundenservice
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Retail trade
3
Airline
2
Brand image
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Brand management
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Business process management
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Dienstleistungsmarketing
2
Engagement
2
Fluggesellschaft
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Innovation
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Markenführung
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Markenimage
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Mobile communications
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Mobilkommunikation
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Prozessmanagement
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Retail
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Services marketing
2
AI-chatbots
1
Actor-to-actor
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Advance selling
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Agency
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Agency theory
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Air transport
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Airline service
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English
18
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Finsterwalder, Jörg
2
Kim, Kwang-Jae
2
Lim, Chiehyeon
2
Mitronen, Lasse
2
Adhikari, Atanu
1
Benoit, Sabine
1
Bougoure, Ursula Sigrid
1
Cheung, Fung Yi Millissa
1
Cheung, Millissa F. Y.
1
Chong, Terrence
1
Darley, William K.
1
Fazal-e-Hasan, Syed
1
Gong, Xiushuang
1
Heider, Raphael
1
Hänninen, Mikko
1
Jung, Jin Ho
1
Kamarulzaman, Yusniza
1
Keeling, Debbie Isobel
1
Kristensson, Per
1
Kuppelwieser, Volker
1
Kwan, Stephen K.
1
Luethge, Denise J.
1
Mohd-Any, Amrul Asraf
1
Mortimer, Gary
1
Paswan, Audhesh
1
Pilawa, Joanna
1
Russell-Bennett, Rebekah
1
Ruyter, Ko de
1
Ryu, Do-Hyeon
1
Saarijärvi, Hannu
1
Sarker, Moniruzzaman
1
Schäfers, Tobias
1
Sinha, Rajesh Kumar
1
Tian, Hui
1
To, W. M.
1
To, Wai Ming
1
Valtakoski, Aku
1
Wang, Hanwen
1
Witell, Lars
1
Yoo, Jaewon
1
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Journal of retailing and consumer services
SpringerLink / Bücher
130
The service industries journal
69
The journal of services marketing
58
Journal of service management
57
Schriften zum Produktionsmanagement
57
Başbakanlık Devlet Istatistik Enstitüsü, Yayin
56
Ifo Schnelldienst
47
Journal of business research : JBR
47
Journal of service research : JSR
45
FFB-Diskussionspapiere / Forschungsinstitut Freie Berufe, Universität Lüneburg
33
Voprosy ėkonomiki : ordena trudovogo krasnogo znameni ežemesjačnyj žurnal ; Vserossijskoe ėkonomičeskoe izdanie
32
FFB-Diskussionspapier
30
Springer eBook Collection / Business and Economics
29
Research
28
Springer eBook Collection
28
International journal of services technology and management
27
Industrial marketing management : the international journal for industrial and high-tech firms
25
Gabler Edition Wissenschaft
24
International journal of production economics
21
Schriften des Forschungsinstituts Freie Berufe
21
Izvestija Akademii Nauk SSSR
20
Services marketing quarterly
20
Working paper / National Bureau of Economic Research, Inc.
20
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
19
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
19
Schriftenreihe innovatives Dienstleistungsmanagement
19
Journal of service research
18
Politická ekonomie : teorie, modelování, aplikace
18
The journal of business & industrial marketing
18
ifo Dresden berichtet
18
European journal of marketing : EJM
17
European journal of operational research : EJOR
17
Forum Dienstleistungsmanagement
17
International journal of hospitality management
17
Management science : journal of the Institute for Operations Research and the Management Sciences
17
The science of service systems
17
Handbook of service science ; [Vol. 1]
15
London School of Economics and Political Science - Publications
15
NBER working paper series
15
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ECONIS (ZBW)
18
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1
Why does service inclusion matter? : the effect of service exclusion on customer indirect misbehavior
Gong, Xiushuang
;
Wang, Hanwen
;
Zhang, Xiadan
;
Tian, Hui
- In:
Journal of retailing and consumer services
68
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013366271
Saved in:
2
Service innovativeness in retailing : increasing the relative attractiveness during the COVID-19 pandemic
Pilawa, Joanna
;
Witell, Lars
;
Valtakoski, Aku
; …
- In:
Journal of retailing and consumer services
67
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013364443
Saved in:
3
Effect of customer involvement on co-creation of services : a moderated mediation model
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012665827
Saved in:
4
AI-chatbots on the services frontline addressing the challenges and opportunities of agency
Chong, Terrence
;
Yu, Ting
;
Keeling, Debbie Isobel
; …
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012666027
Saved in:
5
Validating a consumer-based service brand equity (CBSBE) model in the airline industry
Sarker, Moniruzzaman
;
Mohd-Any, Amrul Asraf
; …
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012433421
Saved in:
6
Development of a service blueprint for the online-to-offline integration in service
Ryu, Do-Hyeon
;
Lim, Chiehyeon
;
Kim, Kwang-Jae
- In:
Journal of retailing and consumer services
54
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012238381
Saved in:
7
The effects of deviant customer-oriented behaviors on service friendship : the moderating role of co-production
Jung, Jin Ho
;
Yoo, Jaewon
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 60-69
Persistent link: https://www.econbiz.de/10012001282
Saved in:
8
Service value and retention : does gender matter?
Darley, William K.
;
Luethge, Denise J.
- In:
Journal of retailing and consumer services
48
(
2019
),
pp. 178-185
Persistent link: https://www.econbiz.de/10012001297
Saved in:
9
Multi-sided marketplaces and the transformation of retail : a service systems perspective
Hänninen, Mikko
;
Mitronen, Lasse
;
Kwan, Stephen K.
- In:
Journal of retailing and consumer services
49
(
2019
),
pp. 380-388
Persistent link: https://www.econbiz.de/10012026015
Saved in:
10
A 360-degree view of actor engagement in service co-creation
Finsterwalder, Jörg
- In:
Journal of retailing and consumer services
40
(
2018
),
pp. 276-278
Persistent link: https://www.econbiz.de/10011801984
Saved in:
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