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~isPartOf:"Journal of service management"
~isPartOf:"Psychology & marketing"
~subject:"Emotion"
~subject:"Vertrauen"
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Search: subject_exact:"Customer relationship"
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Emotion
Vertrauen
Beziehungsmarketing
206
Relationship marketing
206
Consumer behaviour
130
Konsumentenverhalten
130
Customer satisfaction
71
Kundenzufriedenheit
71
Dienstleistungsqualität
55
Service quality
55
Brand management
38
Markenführung
38
Brand image
31
Markenimage
31
Customer integration
30
Kundenintegration
30
Social Web
27
Social web
27
Brand
26
Markenartikel
25
Dienstleistungssektor
17
Service industry
17
Betriebliche Wertschöpfung
16
Value creation
16
Services
15
Dienstleistung
14
Einzelhandel
14
Retail trade
14
Confidence
13
Customer experience
13
Customer service
12
Customer value
12
Internet marketing
12
Kundenservice
12
Kundenwert
12
Online-Marketing
12
Social relations
12
Soziale Beziehungen
12
Viral marketing
12
Virales Marketing
12
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29
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29
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Lunardo, Renaud
2
Yi, Youjae
2
Ahuvia, Aaron
1
Anaza, Nwamaka A.
1
Augusto, Mário Gomes
1
Babin, Barry J.
1
Bargoni, Augusto
1
Birgelen, Marcel van
1
Breazeale, Michael
1
Cusin, Julien
1
Delcourt, Cécile
1
Di Mascio, Rita
1
Dose, David
1
Eisele, Anita
1
El-Manstrly, Dahlia
1
Fatima, Johra Kayeser
1
Flacandji, Michaël
1
Giachino, Chiara
1
Gremler, Dwayne D.
1
Groth, Markus
1
Gupta, Reetika
1
Gutuleac, Rada
1
Hammerschmidt, Maik
1
Hansen, Torben
1
Heskett, James L.
1
Hsieh, Jung-Kuei
1
Huaman-Ramirez, Richard
1
Huang, Ming-Hui
1
Huber, Frank
1
Izberk-Bilgin, Elif
1
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1
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1
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1
Lee, Heekyung
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Lee, Kyungwon
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Lin, Cheng-Yu
1
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1
Loureiro, Sandra Maria Correia
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Journal of service management
Psychology & marketing
Journal of retailing and consumer services
94
Journal of business research : JBR
82
International journal of hospitality management
54
Industrial marketing management : the international journal for industrial and high-tech firms
33
The journal of services marketing
33
The journal of business & industrial marketing
25
The service industries journal
25
The journal of brand management : an international journal
23
Asia Pacific journal of marketing and logistics
22
The journal of product & brand management
20
Journal of hospitality marketing & management
19
Journal of strategic marketing
19
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
The international journal of bank marketing : IJBM
17
European journal of marketing : EJM
16
International journal of electronic marketing and retailing : IJEMR
16
Journal of travel and tourism marketing
16
Service business
16
International journal of contemporary hospitality management
15
Cogent business & management
14
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
14
Journal of business ethics : JOBE
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Journal of service research : JSR
14
Journal of financial services marketing : JFSM
13
Tourism management : research, policies, practice
13
Journal of business-to-business marketing
11
International journal of electronic customer relationship management : IJECRM
10
International journal of retail & distribution management
10
Journal of service theory and practice : JSTP
10
Marketing intelligence & planning
10
Services marketing quarterly
10
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
9
International journal of business excellence : IJBEX
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
9
Journal of marketing management : MM
9
Journal of the Academy of Marketing Science
9
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ECONIS (ZBW)
29
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1
When and why signaling frontline employee inexperience can prove to be an asset : effects on consumer forgiveness for service failure
Flacandji, Michaël
;
Cusin, Julien
;
Lunardo, Renaud
- In:
Psychology & marketing
40
(
2023
)
12
,
pp. 2728-2742
Persistent link: https://www.econbiz.de/10014432547
Saved in:
2
Customer engagement in idea contests : emotional and behavioral consequences of idea rejection
Schaarschmidt, Mario
;
Dose, David
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 888-909
Persistent link: https://www.econbiz.de/10014290868
Saved in:
3
Is this really me? : investigating brand personality self-congruity on consumer behavior in video-based social media
Bargoni, Augusto
;
Giachino, Chiara
;
Gutuleac, Rada
; …
- In:
Psychology & marketing
41
(
2024
)
5
,
pp. 1115-1132
Persistent link: https://www.econbiz.de/10014530974
Saved in:
4
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
5
The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters
Park, Jihye
;
Yi, Youjae
- In:
Psychology & marketing
40
(
2023
)
7
,
pp. 1417-1430
Persistent link: https://www.econbiz.de/10014291940
Saved in:
6
Value dimensions of gamification and their influence on brand loyalty and word-of-mouth : relationships and combinations with satisfaction and brand love
Torres, Pedro M.
;
Augusto, Mário Gomes
;
Neves, Cristiana
- In:
Psychology & marketing
39
(
2022
)
1
,
pp. 59-75
Persistent link: https://www.econbiz.de/10012796060
Saved in:
7
Consumer cynicism in service failures
Tran, Hai-Anh
;
Strizhakova, Yuliya
;
Usrey, Bryan
; …
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 346-359
Persistent link: https://www.econbiz.de/10012796107
Saved in:
8
How brand self-disclosure helps brands create intimacy with customers : the role of information valence and anthropomorphism
Huaman-Ramirez, Richard
;
Lunardo, Renaud
;
Vásquez …
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 460-477
Persistent link: https://www.econbiz.de/10012796120
Saved in:
9
AI as customer
Huang, Ming-Hui
;
Rust, Roland T.
- In:
Journal of service management
33
(
2022
)
2
,
pp. 210-220
Persistent link: https://www.econbiz.de/10012880724
Saved in:
10
Trust me, I'm a bot : repercussions of chatbot disclosure in different service frontline settings
Mozafari, Nika
;
Weiger, Welf Hermann
;
Hammerschmidt, Maik
- In:
Journal of service management
33
(
2022
)
2
,
pp. 221-245
Persistent link: https://www.econbiz.de/10012880725
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