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~isPartOf:"Journal of service management"
~isPartOf:"The journal of services marketing"
~subject:"Kundenzufriedenheit"
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Search: "Consumer behaviour"
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Kundenzufriedenheit
Consumer behaviour
363
Konsumentenverhalten
362
Beziehungsmarketing
171
Relationship marketing
171
Customer satisfaction
139
Dienstleistungsqualität
138
Service quality
138
Customer service
42
Kundenservice
42
Dienstleistungssektor
40
Emotion
40
Service industry
40
Viral marketing
31
Virales Marketing
31
Brand management
29
Markenführung
29
Social Web
29
Social web
29
Beschwerdemanagement
28
Complaint management
28
Customer experience
28
Customer integration
27
Einzelhandel
27
Kundenintegration
27
Retail trade
27
Online retailing
25
Online-Handel
25
Satisfaction
24
Services
23
USA
23
United States
23
Dienstleistung
21
Brand image
20
Markenimage
20
Selbstbedienung
17
Self-service
17
Corporate Social Responsibility
16
Corporate social responsibility
16
Customer engagement
16
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Undetermined
93
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Article
138
Book / Working Paper
1
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Article in journal
139
Aufsatz in Zeitschrift
139
Collection of articles of several authors
1
Sammelwerk
1
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English
139
Author
All
Aksoy, Lerzan
6
Klaus, Philipp
5
Buoye, Alexander
4
Keiningham, Timothy
4
Mattila, Anna S.
4
Alkire, Linda
3
Harris, Lloyd C.
3
Lariviere, Bart
3
Sharma, Piyush
3
Bang, Nguyen
2
Basso, Kenny
2
Benoit, Sabine
2
Bloemer, Johanna M.
2
Bock, Dora Elizabeth
2
Bruce, Helen L.
2
Burton, Jamie
2
Cooil, Bruce
2
Gounaris, Spiros
2
Gruber, Thorsten
2
Hillebrand, Bas
2
Joosten, Herm
2
Kim, Jong Min
2
Malthouse, Edward C.
2
Matos, Celso Augusto de
2
Medler-Liraz, Hana
2
Palmer, Adrian
2
Seger-Guttmann, Tali
2
Sparks, Beverley
2
Stathakopoulos, Vlasis
2
Voorhees, Clay M.
2
Wirtz, Jochen
2
Wu, Luorong
2
Ahmad, Hassan
1
Akamavi, Raphaël K.
1
Al-Hawari, Mohd Ahmad
1
Albrecht, Carmen-Maria
1
Ali, Fayaz
1
Allsopp, Jason
1
Almanza, Barbara
1
Anaya, Gerardo Joel
1
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Journal of service management
The journal of services marketing
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
142
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
84
International journal of contemporary hospitality management
77
Cogent business & management
70
Services marketing quarterly
57
Tourism management : research, policies, practice
54
The service industries journal
49
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service research : JSR
38
Journal of strategic marketing
35
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
Tourism management perspectives : TMP
34
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
The international review of retail, distribution and consumer research
28
International journal of retail and distribution management
27
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
International journal of business information systems : IJBIS
22
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ECONIS (ZBW)
139
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1
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10
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139
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1
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
2
The role of information for the customer journey in mobile food ordering apps
Rita, Paulo
;
Eiriz, Vasco
;
Conde, Beatriz
- In:
The journal of services marketing
37
(
2023
)
5
,
pp. 574-591
Persistent link: https://www.econbiz.de/10014276932
Saved in:
3
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
4
Call it robot : anthropomorphic framing and failure of self-service technologies
Barone, Ada Maria
;
Stagno, Emanuela
;
Donato, Carmela
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 272-287
Persistent link: https://www.econbiz.de/10014515617
Saved in:
5
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
6
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
7
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
8
Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape
He, Zeya
;
Wu, Luorong
;
Li, Xiang
- In:
Journal of service management
34
(
2023
)
4
,
pp. 657-695
Persistent link: https://www.econbiz.de/10014338199
Saved in:
9
Self-service technology recovery : the importance of psychological need support
Keating, Byron W.
;
Aslan, Marjan
- In:
Journal of service management
34
(
2023
)
4
,
pp. 725-749
Persistent link: https://www.econbiz.de/10014338201
Saved in:
10
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
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