//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
~subject:"EU countries"
~subject:"Service management"
~subject:"Services marketing"
~subject:"USA"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Services"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
EU countries
Service management
Services marketing
USA
Services
59
Dienstleistung
57
Dienstleistungsqualität
25
Service quality
25
Dienstleistungssektor
24
Service industry
24
Innovation
18
Beziehungsmarketing
15
Relationship marketing
15
Service innovation
13
Customer integration
12
Kundenintegration
12
Betriebliche Wertschöpfung
10
Customer satisfaction
10
Kundenzufriedenheit
10
Value creation
10
Dienstleistungsmanagement
9
Business services
7
Customer service
7
Kundenservice
7
Unternehmensdienstleistung
7
Consumer behaviour
6
Customer experience
6
Dienstleistungsinnovation
6
Forschung
6
Innovation management
6
Innovationsmanagement
6
Konsumentenverhalten
6
Research
6
Co-creation
5
Dienstleistungsmarketing
5
New product development
5
Produktentwicklung
5
Robot
5
Roboter
5
Service-Dominant Logic
5
Service-dominant logic
5
Business network
4
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
10
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
12
Aufsatz in Zeitschrift
12
Collection of articles of several authors
2
Sammelwerk
2
Case study
1
Fallstudie
1
Language
All
English
12
Author
All
Helkkula, Anu
2
Jaakkola, Elina
2
Aarikka-Stenroos, Leena
1
Beltagui, Ahmad
1
Blazevic, Vera
1
Brown, Stephen Walter
1
Candi, Marina
1
Chase, Richard B.
1
Cheung, Lilliemay
1
Dasu, Sriram
1
Ferrier, Elizabeth
1
Gebauer, Heiko
1
Hurmelinna-Laukkanen, Pia
1
Joglekar, Nitin
1
Lightfoot, Howard
1
McColl-Kennedy, Janet R.
1
Michel, Stefan
1
Reynoso, Javier
1
Riedel, Johann
1
Ritala, Paavo
1
Rubalcaba-Bermejo, Luis
1
Sidaoui, Karim
1
Strandvik, Tore Martin
1
Sundbo, Jon
1
Verma, Rohit
1
Zhang, Jie Jennifer
1
more ...
less ...
Published in...
All
Journal of service management
SpringerLink / Bücher
41
Springer eBook Collection / Business and Economics
15
Fokus Dienstleistungsmarketing
12
Forum Dienstleistungsmanagement
12
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
12
The journal of services marketing
12
Lehrbuch
11
Working paper / National Bureau of Economic Research, Inc.
11
Services marketing quarterly
10
Schriften zum Produktionsmanagement
9
Wissenschaft & Praxis
9
Gabler Edition Wissenschaft
8
Journal of service research : JSR
7
Kom / Kommission der Europäischen Gemeinschaften
7
Research
7
Springer eBook Collection
7
The service industries journal
7
European review of service economics and management
6
Focus Dienstleistungsmarketing
6
Journal of business research : JBR
6
Managing the service economy : prospects and problems; essays commisssioned for the inaugural conference of the Fishman-Davidson Center for the Study of the Service Sector, WhartonSchool, Univ. of Pennsylvania
6
Occasional papers / FAST, Forecasting and Assessment in Science and Technology
6
Service science, management and engineering : education for the 21st Century
6
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
Journal of management education : a publication of the Organizational Behavior Teaching Society
5
Meffert-Marketing-Edition
5
Schriftenreihe innovatives Dienstleistungsmanagement
5
Basler Schriften zum Marketing
4
Beiträge zur Controlling-Forschung
4
Comparative economic research : Central and Eastern Europe
4
Handbook of service science ; [Vol. 1]
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of service research
4
Kohlhammer Edition Marketing
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Schriften zu Marketing und Management
4
Springer Gabler Research
4
The handbook of innovation and services : a multi-disciplinary perspective
4
more ...
less ...
Source
All
ECONIS (ZBW)
12
Showing
1
-
10
of
12
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
Saved in:
2
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
3
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
4
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
5
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
6
Signaling eco-certification : implications for service coproduction and resource efficiency
Zhang, Jie Jennifer
;
Joglekar, Nitin
;
Verma, Rohit
- In:
Journal of service management
25
(
2014
)
4
,
pp. 494-511
Persistent link: https://www.econbiz.de/10010405216
Saved in:
7
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
8
Innovative service perspectives
Strandvik, Tore Martin
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010196058
Saved in:
9
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
10
Characterising the concept of service experience
Helkkula, Anu
- In:
Journal of service management
22
(
2011
)
3
,
pp. 367-389
Persistent link: https://www.econbiz.de/10009239536
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->