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~isPartOf:"Journal of service management"
~subject:"Electronic Commerce"
~subject:"Gesundheitswesen"
~subject:"Hospital"
~type:"article"
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Search: "Dienstleistungsqualität"
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Electronic Commerce
Gesundheitswesen
Hospital
Dienstleistungsqualität
91
Service quality
91
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
36
Relationship marketing
36
Consumer behaviour
32
Konsumentenverhalten
32
Services
24
Dienstleistung
23
Customer service
21
Dienstleistungssektor
21
Kundenservice
21
Service industry
21
Customer integration
14
Kundenintegration
14
Health care system
13
Betriebliche Wertschöpfung
12
Value creation
12
Customer experience
10
Health care
10
Dienstleistungsmanagement
9
Gesundheitsversorgung
9
Service management
9
Beschwerdemanagement
8
Complaint management
8
Robot
8
Roboter
8
Arbeitszufriedenheit
7
Job satisfaction
7
Service innovation
7
Einzelhandel
6
Emotion
6
Retail trade
6
Satisfaction
6
Service recovery
6
Service-Dominant Logic
6
Service-dominant logic
6
Arbeitsverhalten
5
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15
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English
15
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Beirão, Gabriela
2
Elg, Mattias
2
Engström, Jon
2
Fisk, Raymond P.
2
Patrício, Lia
2
Witell, Lars
2
Anderson, Laurel
1
Beierlein, Andrea
1
Cases, Anne-Sophie
1
De Gosson de Varennes, Serge
1
Drach-Zahavy, Anat
1
Fuglsang, Lars
1
Fusco, Floriana
1
Guglielmetti, Chiara
1
Hall, Juliet
1
Helkkula, Anu
1
Hodgkinson, Ian R.
1
Hogan, Suellen J.
1
Hogreve, Jens
1
Jaakkola, Elina
1
Jun, Gyuchan Thomas
1
Lievens, Annouk
1
Mahr, Dominik
1
Marsilio, Marta
1
McColl-Kennedy, Janet R.
1
McFadden, Kathleen L.
1
Mifsud, Matthieu
1
N'Goala, Gilles
1
Norin, Olof
1
Odekerken-Schröder, Gaby
1
Paluch, Stefanie
1
Pinho, Nelson
1
Poksinska, Bozena
1
Ponsignon, Frederic
1
Quist, Johan
1
Smart, Andi
1
Snyder, Hannah
1
Somech, Anit
1
Stock, Gregory N.
1
Valtakoski, Aku
1
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Journal of service management
Health care management review : HCM review
77
International journal of hospitality management
65
Journal of health organization and management
50
Journal of health economics
48
The TQM journal : the international review of organizational improvement
38
Quality management journal : QMJ
36
Health marketing quarterly
33
The service industries journal
32
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
31
Journal of retailing and consumer services
29
Health economics
26
International journal of contemporary hospitality management
23
Journal of hospitality marketing & management
22
International journal of quality and service sciences
21
International journal of productivity and quality management : IJPQM
20
Management science : journal of the Institute for Operations Research and the Management Sciences
20
Total quality management & business excellence
20
International journal of pharmaceutical and healthcare marketing : IJPHM
19
Journal of business research : JBR
19
International journal of quality & reliability management
18
The European journal of health economics : HEPAC ; health economics in prevention and care
18
Journal of internet commerce
17
Journal of travel and tourism marketing
17
Service business
17
Health care management science
15
International journal of production economics
15
International journal of services and operations management
15
Production and operations management : an international journal of the Production and Operations Management Society
15
Technological forecasting & social change : an international journal
15
The journal of services marketing
15
International journal of electronic marketing and retailing : IJEMR
14
International journal of health care finance and economics
13
Services marketing quarterly
13
The European journal of health economics
13
Tourism management : research, policies, practice
13
European journal of operational research : EJOR
12
Journal of operations management
12
Manufacturing & service operations management : M & SOM
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
12
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15
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1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
3
Value creation and cost reduction in health care : outcomes of online participation by health-care professionals
Hogreve, Jens
;
Beierlein, Andrea
- In:
Journal of service management
34
(
2023
)
3
,
pp. 553-579
Persistent link: https://www.econbiz.de/10014338188
Saved in:
4
Value cocreation in service ecosystems : investigating health care at the micro, meso, and macro levels
Beirão, Gabriela
;
Patrício, Lia
;
Fisk, Raymond P.
- In:
Journal of service management
28
(
2017
)
2
,
pp. 227-249
Persistent link: https://www.econbiz.de/10011704032
Saved in:
5
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
6
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
7
Improving service operations : linking safety culture to hospital performance
Stock, Gregory N.
;
McFadden, Kathleen L.
- In:
Journal of service management
28
(
2017
)
1
,
pp. 57-84
Persistent link: https://www.econbiz.de/10011654987
Saved in:
8
Service innovations breaking institutionalized rules of health care
Wallin, Arto Juhani
;
Fuglsang, Lars
- In:
Journal of service management
28
(
2017
)
5
,
pp. 972-997
Persistent link: https://www.econbiz.de/10011801847
Saved in:
9
Coordinatiing online health communities for cognitive and affective value creation
Van Oerle, Sarah
;
Mahr, Dominik
;
Lievens, Annouk
- In:
Journal of service management
27
(
2016
)
4
,
pp. 481-506
Persistent link: https://www.econbiz.de/10011563644
Saved in:
10
Service appropriation : how do customers make the service their own?
Mifsud, Matthieu
;
Cases, Anne-Sophie
;
N'Goala, Gilles
- In:
Journal of service management
26
(
2015
)
5
,
pp. 706-725
Persistent link: https://www.econbiz.de/10011503550
Saved in:
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