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~isPartOf:"Journal of service research"
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Search: subject_exact:"Customer relationship management"
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Beziehungsmarketing
59
Relationship marketing
59
Dienstleistungsqualität
32
Service quality
32
Consumer behaviour
28
Konsumentenverhalten
28
Customer satisfaction
27
Kundenzufriedenheit
27
Customer service
17
Kundenservice
17
Customer integration
13
Kundenintegration
13
Dienstleistungssektor
11
Service industry
11
Beschwerdemanagement
10
Complaint management
10
Dienstleistung
7
Services
7
customer experience
7
Betriebliche Wertschöpfung
5
Customer value
5
Kundenwert
5
Salespeople
5
Social Web
5
Social web
5
Value creation
5
Verkaufspersonal
5
Arbeitsverhalten
4
Emotion
4
Lieferantenmanagement
4
Supplier relationship management
4
Work behaviour
4
service recovery
4
Arbeitskräfte
3
Artificial intelligence
3
Automation
3
Automatisierung
3
Brand image
3
Employee retention
3
Künstliche Intelligenz
3
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10
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58
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59
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59
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Hollebeek, Linda D.
3
Lemon, Katherine N.
3
McColl-Kennedy, Janet R.
3
Becker, Jan U.
2
Brady, Michael K.
2
Groth, Markus
2
Grégoire, Yany
2
Gustafsson, Anders
2
Hochstein, Bryan
2
Houston, Mark B.
2
Mattila, Anna S.
2
Melero-Polo, Iguácel
2
Ostrom, Amy L.
2
Rangarajan, Deva
2
Sesé, F. Javier
2
Spann, Martin
2
Sprott, David E.
2
Sweeney, Jillian C.
2
Verleye, Katrien
2
Voorhees, Clay M.
2
Walsh, Gianfranco
2
Yue, Yumeng
2
Agnihotri, Raj
1
Albrecht, Arne Keno
1
Alexander, Matthew
1
Anderson, Laurel
1
Andzulis, James
1
Arnold, Todd J.
1
Auh, Seigyoung
1
Azer, Jaylan
1
Azzari, Courtney Nations
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Bagherzadeh, Ramin
1
Bagozzi, Richard P.
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Barrot, Christian
1
Bayón, Tomás
1
Beatty, Sharon E.
1
Beck, Jonathan M.
1
Belanche, Daniel
1
Bettencourt, Lance A.
1
Bhagwat-Rana, Yashoda
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Journal of service research
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
185
Journal of strategic marketing
170
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
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ECONIS (ZBW)
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1
The influence of corporate social responsibility on stakeholders in different business contexts
Ghanbarpour, Tohid
;
Crosby, Lawrence
;
Johnson, Michael D.
; …
- In:
Journal of service research
27
(
2024
)
1
,
pp. 141-155
Persistent link: https://www.econbiz.de/10014580408
Saved in:
2
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
3
The influence of employee accent on customer participation in services
Bourdin, David
;
Sichtmann, Christina
;
Davvetas, Vasileios
- In:
Journal of service research
27
(
2024
)
2
,
pp. 194-212
Persistent link: https://www.econbiz.de/10014580418
Saved in:
4
Visual modality of engagement : conceptualization, typology of forms, and outcomes
Azer, Jaylan
;
Blasco-Arcas, Lorena
;
Alexander, Matthew
- In:
Journal of service research
27
(
2024
)
2
,
pp. 231-249
Persistent link: https://www.econbiz.de/10014580426
Saved in:
5
The role of customer relationship vulnerability in service recovery
Cénophat, Sadrac
;
Eisend, Martin
;
Bayón, Tomás
; …
- In:
Journal of service research
27
(
2024
)
2
,
pp. 283-301
Persistent link: https://www.econbiz.de/10014580442
Saved in:
6
Improving blood donor retention and donor relationships with past donation use appeals
Shehu, Edlira
;
Clement, Michel
;
Winterich, Karen Page
- In:
Journal of service research
27
(
2024
)
3
,
pp. 346-363
Persistent link: https://www.econbiz.de/10014580509
Saved in:
7
Stopping the spread : how blame attributions drive customer-to-customer misbehavior contagion and what frontline employees can do to curb it
Danatzis, Ilias
;
Möller-Herm, Jana
- In:
Journal of service research
26
(
2023
)
3
,
pp. 459-475
Persistent link: https://www.econbiz.de/10014326009
Saved in:
8
Customer experience : conceptualization, measurement, and application in omnichannel environments
Gahler, Markus
;
Klein, Jan F.
;
Paul, Michael
- In:
Journal of service research
26
(
2023
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10014246204
Saved in:
9
How smart should a service robot be?
Schepers, Jeroen
;
Belanche, Daniel
;
Casaló, Luis V.
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 565-582
Persistent link: https://www.econbiz.de/10013395997
Saved in:
10
Development and validation of a service captivity scale
Rayburn, Steven W.
;
Makarem, Suzanne C.
;
Mohan, Mayoor
; …
- In:
Journal of service research
27
(
2024
)
3
,
pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
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