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~isPartOf:"Journal of service research : JSR"
~subject:"Konsumentenverhalten"
~subject:"Salespeople"
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Search: "Customer relationship management"
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Konsumentenverhalten
Salespeople
Beziehungsmarketing
117
Relationship marketing
117
Consumer behaviour
49
Dienstleistungsqualität
47
Service quality
47
Customer satisfaction
44
Kundenzufriedenheit
44
Dienstleistungssektor
22
Service industry
22
Customer service
15
Kundenservice
15
Customer integration
14
Kundenintegration
14
Customer value
13
Dienstleistung
13
Kundenwert
13
Services
13
Beschwerdemanagement
11
Complaint management
11
Dienstleistungsmarketing
11
Services marketing
11
USA
11
United States
11
Viral marketing
10
Virales Marketing
10
Emotion
8
Lieferantenmanagement
8
Supplier relationship management
8
Verkaufspersonal
8
Arbeitsverhalten
7
Confidence
7
Vertrauen
7
Work behaviour
7
Betriebliche Wertschöpfung
6
Value creation
6
frontline employees
6
Preismanagement
5
Pricing strategy
5
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Undetermined
22
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Article
55
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Article in journal
55
Aufsatz in Zeitschrift
55
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English
55
Author
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Auh, Seigyoung
2
Dong, Beibei
2
Eisingerich, Andreas B
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Gong, Taeshik
2
Haws, Kelly L.
2
Lemon, Katherine N.
2
Mittal, Vikas
2
Parasuraman, A.
2
Rafaeli, Anat
2
Ruyter, Ko de
2
Seiders, Kathleen
2
Sivakumar, K.
2
Walsh, Gianfranco
2
Wangenheim, Florian von
2
Wieseke, Jan
2
Zou, Shaoming
2
Agnihotri, Raj
1
Aksoy, Lerzan
1
Alavi, Sascha
1
Albrecht, Arne Keno
1
Alexander, Matthew
1
Altman, Daniel
1
Andreassen, Tor W.
1
Andzulis, James "Mick"
1
Antia, Kersi D.
1
Arnold, Todd
1
Arnold, Todd J.
1
Babakus, Emin
1
Barnes, Donald C.
1
Bartl, Christopher
1
Bearden, William O.
1
Beatty, Sharon E.
1
Bell, Simon J.
1
Benoit, Sabine
1
Berry, Leonard L.
1
Black, William C.
1
Bloemer, Josée M. M.
1
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Published in...
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Journal of service research : JSR
Journal of retailing and consumer services
470
Journal of business research : JBR
374
International journal of hospitality management
168
The journal of services marketing
119
The journal of product & brand management
97
Industrial marketing management : the international journal for industrial and high-tech firms
96
Journal of the Academy of Marketing Science
90
The journal of brand management : an international journal
83
Psychology & marketing
76
Cogent business & management
75
Journal of hospitality marketing & management
74
The service industries journal
72
Asia Pacific journal of marketing and logistics
71
Journal of retailing
70
International journal of contemporary hospitality management
69
Journal of strategic marketing
69
Journal of travel and tourism marketing
68
Journal of marketing
61
Journal of service management
56
Marketing intelligence & planning
56
European journal of marketing : EJM
54
The international review of retail, distribution and consumer research
54
The journal of business & industrial marketing
50
Services marketing quarterly
49
International journal of retail & distribution management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Tourism management : research, policies, practice
48
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
SpringerLink / Bücher
45
International journal of internet marketing and advertising : IJIMA
44
The international journal of bank marketing : IJBM
44
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
43
International journal of retail and distribution management
42
The journal of personal selling & sales management : JPSSM
42
Service business
41
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
40
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
39
International journal of electronic marketing and retailing : IJEMR
38
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
37
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ECONIS (ZBW)
55
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1
Tell us again, how satisfied are you? : the influence of recurring posttransaction surveys on purchase behavior
Flynn, Andrea Godfrey
;
Salisbury, Linda Court
;
Seiders, …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 292-305
Persistent link: https://www.econbiz.de/10011736766
Saved in:
2
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
3
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
4
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
5
Businesses beware : consumer immoral retaliation in response to perceived moral violations by companies
Loureiro, Yuliya Komarova
;
Haws, Kelly L.
;
Bearden, …
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 184-200
Persistent link: https://www.econbiz.de/10011855788
Saved in:
6
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
7
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
8
The emergent field of organizational frontlines
Singh, Jagdip
;
Brady, Michael
;
Arnold, Todd
;
Brown, Tom
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
Saved in:
9
The social dimension of service interactions : observer reactions to customer incivility
Henkel, Alexander P.
;
Boegershausen, Johannes
;
Rafaeli, Anat
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 120-134
Persistent link: https://www.econbiz.de/10011684838
Saved in:
10
Communities as nested servicescapes
Sheng, Xiaojing
;
Simpson, Penny M.
;
Siguaw, Judy A.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 171-187
Persistent link: https://www.econbiz.de/10011684844
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