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~isPartOf:"Journal of service theory and practice : JSTP"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
33
Kundenzufriedenheit
33
Dienstleistungsqualität
25
Service quality
25
Consumer behaviour
19
Konsumentenverhalten
19
Beziehungsmarketing
18
Relationship marketing
18
Customer service
9
Kundenservice
9
Emotion
8
Beschwerdemanagement
7
Complaint management
7
Dienstleistungssektor
5
Service industry
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Service recovery
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Customer loyalty
4
Arbeitszufriedenheit
3
Customer delight
3
Customer experience
3
Customer integration
3
Dienstleistungsmanagement
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Job satisfaction
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Kundenintegration
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Satisfaction
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Service failure
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Service management
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Arbeitsverhalten
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Co-creation
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Customer defection
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Customer engagement
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Experiment
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Gerechtigkeit
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Justice
2
Online retailing
2
Online-Handel
2
Perceived value
2
Perception
2
Quality management
2
Qualitätsmanagement
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English
33
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Barnes, Donald C.
2
Gouthier, Matthias
2
Ludwig, Nadine L.
2
Soutar, Geoffrey N.
2
Aagja, Jayesh
1
Ahmed, Pervaiz K.
1
Al-Kilidar, Hiyam
1
Aparicio-Valverde, Mireia
1
Ashill, Nicholas Jeremy
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Athanasopoulou, Pinelopi
1
Aulōnitēs, Geōrgios I.
1
Bagdare, Shilpa
1
Ball, Joan
1
Bang, Nguyen
1
Batt, Resemary
1
Buoye, Alexander
1
Burdon, Stephen
1
Burton, Henry J.
1
Calderón García, Haydee
1
Cervera-Taulet, Amparo
1
Chang, Chia-Jung
1
Cheng, Yin-Hui
1
Chicu, Dorina
1
Chiew, Tung Moi
1
Chuah, Stephanie Hui-wen
1
Chuang, Shih-Chieh
1
Crisafulli, Benedetta
1
Dai, Xujing
1
Dawson, Mary
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Ellinger, Alexander E.
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Estreder, Yolanda
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Følstad, Asbjørn
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Gaur, Sanjaya Singh
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Gill, Tripat
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Giovanis, Apostolos
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Guchait, Priyanko
1
Halvorsrud, Ragnhild
1
Harness, David
1
He, Zhen
1
Heidenreich, Sven
1
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Journal of service theory and practice : JSTP
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
184
The service industries journal
173
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
European Journal of Marketing
108
International Journal of Bank Marketing
106
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
101
Journal of air transport management
88
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
Total quality management & business excellence
67
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
SpringerLink / Bücher
64
International Journal of Quality & Reliability Management
63
International journal of services and operations management
63
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
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ECONIS (ZBW)
33
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1
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
Saved in:
2
On happiness, sadness or indifference : investigating the carryover effect of outcome valence in service perceptions
Yit Sean Chong
;
Ahmed, Pervaiz K.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 69-86
Persistent link: https://www.econbiz.de/10011602699
Saved in:
3
Value drivers and adventure tourism : a comparative analysis of Japanese and Western consumers
Williams, Paul
;
Soutar, Geoffrey N.
;
Ashill, Nicholas Jeremy
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 102-122
Persistent link: https://www.econbiz.de/10011602723
Saved in:
4
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
5
Employing proactive interaction for service failure prevention to improve customer service experiences
Shin, Hyunju
;
Ellinger, Alexander E.
;
Mothersbaugh, David L.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 164-186
Persistent link: https://www.econbiz.de/10011602742
Saved in:
6
Delight and the grateful customer : beyond joy and surprise
Ball, Joan
;
Barnes, Donald C.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 250-269
Persistent link: https://www.econbiz.de/10011603069
Saved in:
7
Unlocking behaviors of long-term service consumers : the role of action inertia
Leppäniemi, Matti
;
Jayawardhena, Chanaka
;
Karjaluoto, …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 270-291
Persistent link: https://www.econbiz.de/10011603070
Saved in:
8
Impact of frontline service employees' acculturation behaviours on customer satisfaction and commitment in intercultural service encounters
Gaur, Sanjaya Singh
;
Sharma, Piyush
;
Herjanto, Halimin
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
6
,
pp. 1105-1121
Persistent link: https://www.econbiz.de/10011811524
Saved in:
9
Customer engagement in CSR : a utility theory model with moderating variables
Jarvis, Wade
;
Ouschan, Robyn
;
Burton, Henry J.
;
Soutar, …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 833-853
Persistent link: https://www.econbiz.de/10011730640
Saved in:
10
Customer engagement with a service provider and context : an empirical examination
Sim, Max
;
Plewa, Carolin
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 854-876
Persistent link: https://www.econbiz.de/10011730643
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