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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"The journal of services marketing"
~language:"eng"
~language:"zho"
~person:"Benoit, Sabine"
~person:"Das, Gopal"
~person:"Sharma, Piyush"
~subject:"Auslandsverlagerung"
~subject:"Consumer behaviour"
~subject:"Hong Kong"
~subject:"Interkulturelles Management"
~subject:"Unternehmensdienstleistung"
~type_genre:"Article in journal"
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Auslandsverlagerung
Consumer behaviour
Hong Kong
Interkulturelles Management
Unternehmensdienstleistung
Konsumentenverhalten
12
Dienstleistungsqualität
11
Service quality
11
Customer satisfaction
9
Kundenzufriedenheit
9
Cross-cultural management
5
Beziehungsmarketing
4
Dienstleistung
4
Relationship marketing
4
Services
4
Cross-cultural competence
3
Customer service
3
Einzelhandel
3
Hongkong
3
Intercultural service encounters
3
Interkulturelle Kompetenz
3
Kundenservice
3
Retail trade
3
Business services
2
Call centre
2
Callcenter
2
Competence
2
Cross-cultural relations
2
Cultural identity
2
India
2
Indien
2
Interaction comfort
2
Interkulturelle Beziehungen
2
Kompetenz
2
Kulturelle Identität
2
Lieferantenmanagement
2
Offshoring
2
Personal cultural orientations
2
Service encounter
2
Supplier relationship management
2
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16
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Article in journal
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16
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English
Chinese
Author
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Benoit, Sabine
Das, Gopal
Sharma, Piyush
Grewal, Dhruv
9
Kumar, V.
7
Mattila, Anna S.
7
Bagozzi, Richard P.
5
Hoyer, Wayne D.
5
Klaus, Philipp
5
Daunt, Kate L.
4
Hagtvedt, Henrik
4
Harris, Lloyd C.
4
Hennig-Thurau, Thorsten
4
Hollebeek, Linda D.
4
Homburg, Christian
4
Kukar-Kinney, Monika
4
Rosenbaum, Mark
4
Ruyter, Ko de
4
Voorhees, Clay M.
4
Zhang, Jonathan Z.
4
Blut, Markus
3
Brasel, S. Adam
3
Burton, Scot
3
Cleeren, Kathleen
3
Dekimpe, Marnik G.
3
Dellaert, Benedict G. C.
3
Edvardsson, Bo
3
Hamilton, Rebecca W.
3
Keh, Hean Tat
3
Kim, Namwoon
3
Luk, Sherriff T. K.
3
Monroe, Kent B.
3
Moschis, George P.
3
Motyka, Scott
3
Neale, Larry
3
Newman, Christopher L.
3
Noble, Stephanie M.
3
Poddar, Amit
3
Schlager, Tobias
3
Seger-Guttmann, Tali
3
Sotgiu, Francesca
3
Ulaga, Wolfgang
3
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Journal of the Academy of Marketing Science
The journal of services marketing
Journal of business research : JBR
15
Journal of retailing and consumer services
9
Marketing intelligence & planning
7
Psychology & marketing
6
European journal of marketing : EJM
4
International journal of Indian culture and business management
3
International journal of electronic marketing and retailing : IJEMR
3
Journal of international consumer marketing
3
Journal of service research : JSR
3
Journal of strategic marketing
3
Global business review
2
International journal of pharmaceutical and healthcare marketing : IJPHM
2
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
2
Journal of marketing management : MM
2
Asia Pacific journal of marketing and logistics
1
International journal of business and emerging markets : IJBEM
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of retail & distribution management
1
Journal of advertising : official publication of the American Academy of Advertising
1
Journal of business ethics : JBE
1
Journal of euromarketing
1
Journal of fashion marketing and management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing
1
Journal of service management
1
Journal of service theory and practice : JSTP
1
Managing service quality : MSQ ; an international journal
1
The international review of retail, distribution and consumer research
1
The journal of product & brand management
1
The marketing review
1
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ECONIS (ZBW)
16
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1
-
10
of
16
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articles prioritized
date (newest first)
date (oldest first)
1
Improving base-of-the-pyramid consumer welfare through mobile technology services
Pandey, Devansh
;
Mukherjee, Srabanti
;
Das, Gopal
; …
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 232-244
Persistent link: https://www.econbiz.de/10013407479
Saved in:
2
Exploring service climate and employee performance in multicultural service setting
Fung, Chaktin
;
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 784-798
Persistent link: https://www.econbiz.de/10011801548
Saved in:
3
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
4
Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine
;
Klose, Sonja
;
Ettinger, Andreas
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 527-538
Persistent link: https://www.econbiz.de/10011801585
Saved in:
5
Attribution of success and failure in intercultural service encounters : the moderating role of personal cultural orientations
Tam, Jackie L. M.
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 643-658
Persistent link: https://www.econbiz.de/10011635055
Saved in:
6
Role of personal cultural orientations in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
;
Su, Yong
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 223-237
Persistent link: https://www.econbiz.de/10011487075
Saved in:
7
Understanding the role of regulatory focus in e-tailing activities
Das, Gopal
- In:
The journal of services marketing
30
(
2016
)
2
,
pp. 212-222
Persistent link: https://www.econbiz.de/10011487068
Saved in:
8
Consumer ethnocentrism vs. intercultural competence as moderators in intercultural service encounters
Sharma, Piyush
;
Zhan, Wu
- In:
The journal of services marketing
29
(
2015
)
2
,
pp. 93-102
Persistent link: https://www.econbiz.de/10011343392
Saved in:
9
Exploring customers' zone of tolerance for B2B professional service quality
Ho, Angus
;
Sharma, Piyush
;
Hosie, Peter J.
- In:
The journal of services marketing
29
(
2015
)
5
,
pp. 380-392
Persistent link: https://www.econbiz.de/10011387806
Saved in:
10
Examining the role of attribution and intercultural competence in intercultural service encounters
Tam, Jackie
;
Sharma, Piyush
;
Kim, Namwoon
- In:
The journal of services marketing
28
(
2014
)
2
,
pp. 159-170
Persistent link: https://www.econbiz.de/10010371761
Saved in:
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