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~isPartOf:"Journal of the Operational Research Society : OR"
~isPartOf:"Public management review"
~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Beziehungsmarketing"
~subject:"United Kingdom"
~type:"article"
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Search: subject_exact:"Mystery shopping"
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Beziehungsmarketing
United Kingdom
Dienstleistungsqualität
176
Service quality
176
Customer satisfaction
68
Kundenzufriedenheit
68
Quality management
63
Qualitätsmanagement
63
Health care
36
Gesundheitsversorgung
34
Relationship marketing
33
Public services
31
Öffentliche Dienstleistung
31
Gesundheitswesen
30
Health care system
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Consumer behaviour
27
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Krankenhaus
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Patienten
18
Patients
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Product quality
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12
Customer service
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Kundenservice
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Value creation
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Performance measurement
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Performance-Messung
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Customer integration
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Students
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India
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40
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2
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English
40
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Al Haj Eid, Mohammad Badi’
2
Baccarani, Claudio
2
Bonfanti, Angelo
2
Cassia, Fabio
2
Dandis, Ala' Omar
2
Moyes, David
2
Abosag, Ibrahim
1
Abu Bakar, Juhaida
1
Agrawal, Gaurav
1
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1
Akdag, Hatice Camgöz
1
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1
Alagiriswamy, Ravikumar
1
Antony, Jiju
1
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1
Calabrese, Mario
1
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1
Checkland, Kath
1
Cheng, Lai-yu
1
Chowdhury, Ujjal Yaman
1
Chung, Kwanghun
1
Cobelli, Nicola
1
Coelho, Arnaldo
1
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1
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1
Hardyman, Wendy
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1
Hussein, Ananda Sabil
1
Hysa, Xhimi
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Journal of the Operational Research Society : OR
Public management review
The TQM journal : the international review of organizational improvement
Journal of retailing and consumer services
180
International journal of hospitality management
117
Journal of business research : JBR
105
The journal of services marketing
98
The service industries journal
83
Journal of hospitality marketing & management
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
Services marketing quarterly
53
Journal of service research : JSR
48
International journal of contemporary hospitality management
47
Journal of travel and tourism marketing
45
Service business
42
Journal of service management
37
Tourism management : research, policies, practice
30
Cogent business & management
29
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of strategic marketing
27
The international journal of bank marketing : IJBM
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
Journal of service research
25
International journal of quality and service sciences
24
Asia Pacific journal of marketing and logistics
22
International journal of services and operations management
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Journal of air transport management
21
Marketing intelligence & planning
20
Total quality management & business excellence
20
International journal of productivity and quality management : IJPQM
19
International journal of electronic customer relationship management : IJECRM
18
International journal of quality & reliability management
18
International journal of services, economics and management
18
Psychology & marketing
18
Journal of marketing
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of service theory and practice : JSTP
16
European journal of marketing : EJM
15
Journal of Asian finance, economics and business : JAFEB
15
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
15
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ECONIS (ZBW)
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"Real-world" priority setting for service improvement in English primary care : a decentred approach
Kislov, Roman
;
Checkland, Kath
;
Wilson, Paul M.
; …
- In:
Public management review
25
(
2023
)
1
,
pp. 150-174
Persistent link: https://www.econbiz.de/10013548256
Saved in:
2
Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga
;
Oliveira, Alessandro Silva de
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
Saved in:
3
Web design and trust as moderators in the relationship between e-service quality, customer satisfaction and customer loyalty
Venkatakrishnan, Jeeva
;
Alagiriswamy, Ravikumar
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2455-2484
Persistent link: https://www.econbiz.de/10014457817
Saved in:
4
Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar
;
Al Haj Eid, Mohammad Badi’
; …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
Saved in:
5
Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? : moderating role of product categories and gender
Natarajan, Thamaraiselvan
;
Ramanan, Deepak V.
;
Jayapal, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2547-2571
Persistent link: https://www.econbiz.de/10014458534
Saved in:
6
The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Selim Ahmed
;
Al Asheq, Ahmed
;
Ahmed, Ezaz
;
Chowdhury, …
- In:
The TQM journal : the international review of …
35
(
2023
)
2
,
pp. 519-539
Persistent link: https://www.econbiz.de/10014321246
Saved in:
7
Bank 4.0 experiential quality and customer loyalty : a serial mediating role of customer trust and engagement
Hussein, Ananda Sabil
;
Sumiati
;
Hapsari, Raditha
;
Abu …
- In:
The TQM journal : the international review of …
35
(
2023
)
7
,
pp. 1706-1721
Persistent link: https://www.econbiz.de/10014380874
Saved in:
8
Mapping the customer centric weather index insurance service design using quality function deployment
Singh, Pankaj
;
Agrawal, Gaurav
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1800-1822
Persistent link: https://www.econbiz.de/10014320947
Saved in:
9
Understanding customers hospital experience and value co-creation behavior
Samsa, Çağlar
;
Yüce, Alpaslan
- In:
The TQM journal : the international review of …
34
(
2022
)
6
,
pp. 1860-1876
Persistent link: https://www.econbiz.de/10014320955
Saved in:
10
Service quality, customer satisfaction and customer value : holistic determinants of loyalty and word-of-mouth in services
Marcos, Anabela Maria Bello de Figueiredo
;
Coelho, Arnaldo
- In:
The TQM journal : the international review of …
34
(
2022
)
5
,
pp. 957-978
Persistent link: https://www.econbiz.de/10013537675
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