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~isPartOf:"Lecture notes in economics and mathematical systems : LNEMS"
~isPartOf:"OR spectrum : quantitative approaches in management"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~subject:"Theory"
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Search: subject_exact:"Call Center"
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Call centre
19
Callcenter
19
Theorie
11
Queueing theory
10
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10
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3
Personaleinsatzplanung
3
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3
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Karaesmen, Fikri
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Stolletz, Raik
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Akşin, Zeynep
1
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1
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1
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1
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1
Van Delft, Christian
1
Van den Schrieck, Jean-Christophe
1
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1
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1
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Lecture notes in economics and mathematical systems : LNEMS
OR spectrum : quantitative approaches in management
Production and operations management : an international journal of the Production and Operations Management Society
European journal of operational research : EJOR
6
Manufacturing & service operations management : M & SOM
5
Management science : journal of the Institute for Operations Research and the Management Sciences
3
Operations research
3
Computers & operations research : and their applications to problems of world concern ; an international journal
2
Discussion paper / Tinbergen Institute
2
Diskussionspapiere der Wirtschaftswissenschaftlichen Fakultät / Wirtschaftswissenschaftliche Fakultät, Universität Hannover : Hannover economic papers (HEP)
2
International journal of production economics
2
International transactions in operational research : ITOR ; a journal of the International Federation of Operational Research Societies (IFORS)
2
Journal of business research : JBR
2
Operations research letters
2
4OR : a quarterly journal of operations research
1
A Wiley-Becker-Hayes publication
1
Anwendungen - Probleme - Wissen
1
Betriebliche Tertiarisierung : der ganzheitliche Wandel vom Produktionsbetrieb zum dienstleistenden Problemlöser
1
Building intuition : insights from basic operations management models and principles
1
Chicago Booth Research Paper
1
Customer access management
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
EURO journal on computational optimization
1
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
1
European journal of industrial engineering : EJIE
1
FEEM Working Paper
1
Freiberger Arbeitspapiere
1
Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
1
Gabler-Edition Wissenschaft
1
Göttinger Wirtschaftsinformatik
1
Information sciences series
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Informationstechnologie und Ökonomie
1
International journal of forecasting
1
International journal of management and decision making : IJMDM
1
Journal of business communication : JBC
1
Journal of business economics : JBE
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Journal of the American Statistical Association : JASA
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Kundenbeziehungen im Dienstleistungsbereich
1
Les cahiers du GERAD
1
LiM-Arbeitspapiere / Lehrstuhl für Innovatives Markenmanagement (LiM), Universität Bremen, Fachbereich Wirtschaftswissenschaft
1
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ECONIS (ZBW)
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1
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
Saved in:
2
Staffing a call center with uncertain non-stationary arrival rate and flexibility
Liao, Shuangqing
;
Koole, Ger M.
;
Van Delft, Christian
; …
- In:
OR spectrum : quantitative approaches in management
34
(
2012
)
3
,
pp. 691-721
Persistent link: https://www.econbiz.de/10009559848
Saved in:
3
Intelligent procedures for intra-day updating of call center agent schedules
Mehrotra, Vijay
;
Ozlük, Ozgür
;
Saltzman, Robert
- In:
Production and operations management : an international …
19
(
2010
)
3
,
pp. 353-367
Persistent link: https://www.econbiz.de/10003981446
Saved in:
4
To pool or not to pool in call centers
Dijk, Nicolaas M. van
;
Sluis, Erik van der
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 296-305
Persistent link: https://www.econbiz.de/10003737954
Saved in:
5
Optimizing the staffing and routing of small-size hierarchical call centers
Chevalier, Philippe B.
;
Van den Schrieck, Jean-Christophe
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 306-319
Persistent link: https://www.econbiz.de/10003737958
Saved in:
6
Performance analysis and optimization of inbound call centers
Stolletz, Raik
-
2003
Persistent link: https://www.econbiz.de/10001751596
Saved in:
7
Approximation and analysis of a call center with flexible and specialized servers
Shumsky, Robert A.
- In:
OR spectrum : quantitative approaches in management
26
(
2004
)
3
,
pp. 307-330
Persistent link: https://www.econbiz.de/10002094540
Saved in:
8
Performance analysis of an inbound call center with skills-based routing : a priority queueing system with two classes of impatient customers and heterogeneous agents
Stolletz, Raik
;
Helber, Stefan
- In:
OR spectrum : quantitative approaches in management
26
(
2004
)
3
,
pp. 331-352
Persistent link: https://www.econbiz.de/10002094550
Saved in:
9
The impact of retrials on call center performance
Aguir, Salah
;
Karaesmen, Fikri
;
Akşin, O. Zeynep
; …
- In:
OR spectrum : quantitative approaches in management
26
(
2004
)
3
,
pp. 353-376
Persistent link: https://www.econbiz.de/10002094565
Saved in:
10
The impact of customers' patience on delay and abandonment : some empirically-driven experiments with the M/M/n+G queue
Mandelbaum, Avi
;
Zeltyn, Sergey
- In:
OR spectrum : quantitative approaches in management
26
(
2004
)
3
,
pp. 377-411
Persistent link: https://www.econbiz.de/10002094576
Saved in:
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