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Search: "Customer relationship management"
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Beziehungsmarketing
38
Relationship marketing
38
Customer satisfaction
10
Kundenzufriedenheit
10
Consumer behaviour
9
Konsumentenverhalten
9
Betriebliche Wertschöpfung
7
Customer value
7
Kundenwert
7
Value creation
7
B-to-B-Marketing
6
Business-to-business marketing
6
Customer integration
6
Dienstleistungsqualität
6
Kundenintegration
6
Service quality
6
Social Web
6
Social web
6
Brand management
5
Markenführung
5
Lieferantenmanagement
4
Supplier relationship management
4
Brand loyalty
3
Customer service
3
Dienstleistungsmanagement
3
Entrepreneurship
3
Entrepreneurship approach
3
Kundenservice
3
Markentreue
3
Marketing management
3
Marketing theory
3
Marketingmanagement
3
Marketingtheorie
3
Quality management
3
Qualitätsmanagement
3
Service management
3
USA
3
United States
3
Beschwerdemanagement
2
Brand
2
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Cheung, Fung Yi Millissa
2
Fuentes-Blasco, María
2
Gil Saura, Irene
2
Moliner-Velázquez, Beatriz
2
To, Wai Ming
2
Abfalter, Dagmar
1
Adcroft, Andy
1
Ahn, Kwang-ho
1
Alajoutsijärvi, Kimmo
1
Andersén, Jim
1
Barroso Castro, Carmen
1
Caro, Laura Martínez
1
Cassia, Fabio
1
Cepeda-Carrión, Gabriel
1
Chang, Ching-Hsun
1
Chen, Chih-Cheng Volvic
1
Chen, Chih-Jou
1
Chen, Yu-Shan
1
Chi, Der-jang
1
Colwell, Scott
1
Cossío-Silva, Francisco J.
1
DaSilva, Carlos M.
1
Eggers, Fabian
1
Farzana Parveen
1
Faullant, Rita
1
Feng, Hui
1
Füller, Johann
1
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Gilbert, Kenneth C.
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Hou, Jianrong
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Huang, Chao-Chin
1
Hughes, Mathew
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Hung, Hsu-feng
1
Hur, Won-moo
1
Hutter, Katja
1
Ingenbleek, Paul T. M.
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Management decision : MD
Journal of business research : JBR
647
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
185
Journal of strategic marketing
171
Journal of the Academy of Marketing Science
164
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
116
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Cogent business & management
103
Journal of retailing
103
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
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ECONIS (ZBW)
38
Showing
1
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10
of
38
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date (newest first)
date (oldest first)
1
Customer
relationship
management
capabilities : measurement, antecedents and consequences
Wang, Yonggui
;
Feng, Hui
- In:
Management decision : MD
50
(
2012
)
1
,
pp. 115-129
Persistent link: https://www.econbiz.de/10009531394
Saved in:
2
Profiting from
customer
relationship
management
: the overlooked role of generative learning orientation
Herhausen, Dennis
;
Schögel, Marcus
- In:
Management decision : MD
51
(
2013
)
8
,
pp. 1678-1700
. Design/methodology/approach: The authors test the relationships between
customer
relationship
management
(CRM) capabilities …
Persistent link: https://www.econbiz.de/10010196923
Saved in:
3
Entrepreneurial co-creation : a research vision to be materialised
Shams, S. M. Riad
;
Kaufmann, Hans Rüdiger
- In:
Management decision : MD
54
(
2016
)
6
,
pp. 1250-1268
Persistent link: https://www.econbiz.de/10011516754
Saved in:
4
The role of customer participation for enhancing repurchase intention
Chen, Chih-Cheng Volvic
;
Chen, Chih-Jou
- In:
Management decision : MD
55
(
2017
)
3
,
pp. 547-562
Persistent link: https://www.econbiz.de/10011704289
Saved in:
5
Exploring relationship variables and Information and Communication Technologies use in industrial segmentation
Fuentes-Blasco, María
;
Moliner-Velázquez, Beatriz
; …
- In:
Management decision : MD
55
(
2017
)
7
,
pp. 1441-1459
Persistent link: https://www.econbiz.de/10011731338
Saved in:
6
Analyzing heterogeneity on the value, satisfaction, word-of-mouth relationship in retailing
Fuentes-Blasco, María
;
Moliner-Velázquez, Beatriz
; …
- In:
Management decision : MD
55
(
2017
)
7
,
pp. 1558-1577
Persistent link: https://www.econbiz.de/10011731374
Saved in:
7
Fair play : perceived fairness in crowdsourcing competitions and the customer relationship-related consequences
Faullant, Rita
;
Füller, Johann
;
Hutter, Katja
- In:
Management decision : MD
55
(
2017
)
9
,
pp. 1924-1941
Persistent link: https://www.econbiz.de/10011779004
Saved in:
8
Quality dimensions in online communities influence purchase intentions
Wang, Chung-Yu
;
Lee, Hsiao-Ching
;
Wu, Li-Wei
;
Liu, …
- In:
Management decision : MD
55
(
2017
)
9
,
pp. 1984-1998
Persistent link: https://www.econbiz.de/10011779017
Saved in:
9
The impacts of brand experiences on brand loyalty : mediators of brand love and trust
Huang, Chao-Chin
- In:
Management decision : MD
55
(
2017
)
5
,
pp. 915-934
Persistent link: https://www.econbiz.de/10011673037
Saved in:
10
Mutual value creation in component co-branding relationships
Cassia, Fabio
;
Magno, Francesca
;
Ugolini, Marta
- In:
Management decision : MD
53
(
2015
)
8
,
pp. 1883-1898
Persistent link: https://www.econbiz.de/10011406980
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