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Search: "Dienstleistungsqualität"
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Dienstleistungsqualität
20
Service quality
20
Beziehungsmarketing
12
Relationship marketing
12
Customer satisfaction
10
Kundenzufriedenheit
10
Consumer behaviour
8
Konsumentenverhalten
8
Customer loyalty
3
Dienstleistungssektor
3
Food retailing
3
Lebensmitteleinzelhandel
3
Service industry
3
Turkey
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Türkei
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Beschwerdemanagement
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Complaint management
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Coronavirus
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Customer integration
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Einzelhandel
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Hospital
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India
2
Indien
2
Innovation adoption
2
Innovationsakzeptanz
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Krankenhaus
2
Kundenintegration
2
Relationship quality
2
Retail trade
2
Switching behaviour
2
Switching intention
2
Wechselverhalten
2
Alternative attractiveness
1
An organization's internal flexibility
1
Auditor reputation
1
Auditor specialization,Auditor characteristics
1
Auditor tenure
1
Bank management
1
Bank managers
1
Bankmanagement
1
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Chuang, Yi-Fei
2
Abd-Elrahman, Abd-Elrahman Hassanein
1
Al Karim, Rashed
1
Amizawati Mohd Amir
1
Ammari, Nedra Bahri
1
Arianpoor, Arash
1
Armesh, Hamed
1
Balushi, Shahid M. Al
1
Caruana, Albert
1
Chahal, Hardeep
1
Dev, Santosh
1
Dinh, Cong-Minh
1
Dortyol, Ibrahim Taylan
1
Dölarslan, Emre Sahin
1
Govindaluri, Srikrishna Madhumohan
1
Gulmez, Mustafa
1
Gupta, Aayushi
1
Hasan, Md. Kamrul
1
Ishak Ismail
1
Izogo, Ernest Emeka
1
Jin, Yan
1
Kitapci, Olgun
1
Kumari, Neetu
1
Leyer, Michael
1
Lu, Wei-Min
1
Mahadi Hasan Miraz
1
Marimuthu, Malliga
1
Md Karim Rabiul
1
Mizban, Roghaye
1
Moormann, Jürgen
1
Nikbin, Davoud
1
Oriaku, Ngozi
1
Pradhan, Sudeepta
1
Sarkar, Abhigyan
1
Sharma, Sujeet Kumar
1
Soliman, Khalid S.
1
Sreejesh, S.
1
Tai, Yang-Fei
1
Torlak, Ömer
1
Uzkurt, Cevahir
1
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Management research review
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
292
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
173
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
International journal of productivity and quality management : IJPQM
107
Cogent business & management
103
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Quality management journal : QMJ
92
Total quality management & business excellence
91
Discussion paper series / IZA
89
Economics of education review
82
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Industrial marketing management : the international journal for industrial and high-tech firms
58
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ECONIS (ZBW)
20
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1
Punitive switching costs and behavioral responses in the context of contractual services
Chuang, Yi-Fei
;
Dinh, Cong-Minh
;
Lu, Wei-Min
- In:
Management research review
46
(
2023
)
11
,
pp. 1559-1584
Persistent link: https://www.econbiz.de/10014430793
Saved in:
2
Motivating language and employees' need satisfaction to service quality : conservation of resources and speech act theories
Md Karim Rabiul
;
Hasan, Md. Kamrul
;
Mahadi Hasan Miraz
; …
- In:
Management research review
46
(
2023
)
12
,
pp. 1783-1801
Persistent link: https://www.econbiz.de/10014430924
Saved in:
3
The impact of risk-taking and auditor characteristics on value creation in pre-Covid 19 and post-Covid 19 pandemic
Arianpoor, Arash
;
Mizban, Roghaye
- In:
Management research review
46
(
2023
)
7
,
pp. 933-950
Persistent link: https://www.econbiz.de/10014315118
Saved in:
4
Telecommunications service quality, customer satisfaction and customer loyalty in pandemic times
Abd-Elrahman, Abd-Elrahman Hassanein
- In:
Management research review
46
(
2023
)
8
,
pp. 1112-1131
Persistent link: https://www.econbiz.de/10014315713
Saved in:
5
Market orientation and service innovation on customer perceived value : the case of supermarket retailers
Yeh, Ying-Pin
- In:
Management research review
39
(
2016
)
4
,
pp. 449-467
Persistent link: https://www.econbiz.de/10011563837
Saved in:
6
The effect of CRM implementation on pharmaceutical industry's profitability : the case of Tunisia
Ammari, Nedra Bahri
;
Soliman, Khalid S.
- In:
Management research review
39
(
2016
)
8
,
pp. 854-878
Persistent link: https://www.econbiz.de/10011534313
Saved in:
7
Examining the roles played by a store satisfaction-love framework in shaping the influence of store loyalty programs
Sreejesh, S.
;
Sarkar, Abhigyan
;
Pradhan, Sudeepta
- In:
Management research review
39
(
2016
)
8
,
pp. 879-898
Persistent link: https://www.econbiz.de/10011534315
Saved in:
8
Research on customer switching behavior in the service industry
Chuang, Yi-Fei
;
Tai, Yang-Fei
- In:
Management research review
39
(
2016
)
8
,
pp. 925-939
Persistent link: https://www.econbiz.de/10011534320
Saved in:
9
Should relationship quality be measured as a disaggregated or a composite construct?
Izogo, Ernest Emeka
- In:
Management research review
39
(
2016
)
1
,
pp. 115-131
Persistent link: https://www.econbiz.de/10011535920
Saved in:
10
Predicting determinants of internet banking adoption : a two-staged regression-neural network approach
Sharma, Sujeet Kumar
;
Govindaluri, Srikrishna Madhumohan
; …
- In:
Management research review
38
(
2015
)
7
,
pp. 750-766
Persistent link: https://www.econbiz.de/10011392453
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