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~isPartOf:"Service business"
~subject:"Beziehungsmarketing"
~subject:"Konsumentenverhalten"
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Beziehungsmarketing
Konsumentenverhalten
Customer loyalty
8
Relationship marketing
7
Customer satisfaction
6
Dienstleistungsqualität
6
Kundenzufriedenheit
6
Service quality
6
Consumer behaviour
4
Lieferantenmanagement
2
Supplier relationship management
2
Affective commitment
1
B2C e-commerce
1
Brand management
1
Call centre
1
Callcenter
1
Concept mapping
1
Confidence
1
Customer closeness
1
Customer contact centre quality
1
Customer retention
1
Customer service
1
Customer switching
1
Customer-perceived value
1
E-Service quality
1
E-commerce
1
Economic Development
1
Electronic Commerce
1
Electronic service
1
Environmental Protection
1
Facial hair
1
Gastronomie
1
Gesundheitswesen
1
Health care system
1
Innovation
1
Kundenbindung
1
Kundenservice
1
Markenführung
1
Mobile phone
1
Mobile/cellular phones
1
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English
7
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Aa, Zanna van der
1
Balaji, M. S.
1
Bloemer, Johanna M.
1
Gil-Pechuán, Ignacio
1
Henseler, Jörg
1
Hong, Kwan Soo
1
Jiang, Ling
1
Jun, Minjoon
1
Kim, Dae-Young
1
Kim, Sung-Bum
1
Lee, Donhee
1
Lee, Seunghwan
1
Ma, Zecong
1
Miranda-Gumucio, Luis
1
Palacios-Marqués, Daniel
1
Shen, Pengyi
1
Yang, Zhilin
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Service business
Journal of retailing and consumer services
47
Journal of business research : JBR
24
Journal of hospitality marketing & management
16
The service industries journal
16
Cogent business & management
13
International journal of contemporary hospitality management
13
International journal of hospitality management
12
The TQM journal : the international review of organizational improvement
11
The international journal of bank marketing : IJBM
11
Services marketing quarterly
10
Asia Pacific journal of marketing and logistics
9
Journal of the Academy of Marketing Science
9
The journal of services marketing
9
Journal of strategic marketing
8
Journal of Asian finance, economics and business : JAFEB
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Australasian marketing journal
6
European journal of marketing : EJM
6
How to succeed in the digital age : strategies from 17 top managers
6
International journal of electronic customer relationship management : IJECRM
6
International journal of quality & reliability management
6
International journal of quality and service sciences
6
Journal of Islamic marketing
6
Journal of marketing analytics : JMA
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
Marketing intelligence & planning
6
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
6
Tourism management : research, policies, practice
6
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
5
African journal of business and economic research : AJBER
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of business excellence
5
International journal of retail & distribution management
5
Inventi impact: retailing & consumer services
5
Journal for global business advancement : JGBA
5
Journal of African business
5
Journal of financial services marketing
5
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ECONIS (ZBW)
7
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1
The quality of physical-electronic hybrid services and its impact on customer loyalty
Shen, Pengyi
;
Ma, Zecong
- In:
Service business
16
(
2022
)
4
,
pp. 1065-1080
Persistent link: https://www.econbiz.de/10013459532
Saved in:
2
The effect of service providers' facial hair on restaurant customers' perceptions
Kim, Sung-Bum
;
Lee, Seunghwan
;
Kim, Dae-Young
- In:
Service business
12
(
2018
)
2
,
pp. 277-303
Persistent link: https://www.econbiz.de/10011915053
Saved in:
3
Impact of operational innovations on customer loyalty in the healthcare sector
Hong, Kwan Soo
;
Lee, Donhee
- In:
Service business
12
(
2018
)
3
,
pp. 575-600
Persistent link: https://www.econbiz.de/10011915159
Saved in:
4
Customer-perceived value and loyalty : how do key service quality dimensions matter in the context of B2C e-commerce?
Jiang, Ling
;
Jun, Minjoon
;
Yang, Zhilin
- In:
Service business
10
(
2016
)
2
,
pp. 301-317
Persistent link: https://www.econbiz.de/10011722302
Saved in:
5
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
6
Investing in customer loyalty : the moderating role of relational characteristics
Balaji, M. S.
- In:
Service business
9
(
2015
)
1
,
pp. 17-40
Persistent link: https://www.econbiz.de/10011296103
Saved in:
7
An exploratory study of the determinants of switching and loyalty in prepaid cell phone users : an application of concept mapping
Miranda-Gumucio, Luis
;
Gil-Pechuán, Ignacio
; …
- In:
Service business
7
(
2013
)
4
,
pp. 603-622
Persistent link: https://www.econbiz.de/10010201134
Saved in:
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