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~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"Retail trade"
~subject:"Service quality"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Retail trade
Service quality
Beziehungsmarketing
94
Relationship marketing
94
Consumer behaviour
51
Dienstleistungsqualität
51
Konsumentenverhalten
51
Kundenzufriedenheit
43
USA
12
United States
12
loyalty
11
Customer integration
10
Kundenintegration
10
Lieferantenmanagement
10
Supplier relationship management
10
satisfaction
10
Beschwerdemanagement
9
Complaint management
9
Customer service
9
Kundenservice
9
customer satisfaction
9
Confidence
8
Dienstleistungsmarketing
8
Einzelhandel
8
Services marketing
8
Vertrauen
8
customer loyalty
8
Brand management
7
Dienstleistungssektor
7
Markenführung
7
Service industry
7
relationship marketing
7
Brand image
6
Markenimage
6
Betriebliche Wertschöpfung
5
Dienstleistung
5
Internet marketing
5
Online-Marketing
5
Services
5
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Undetermined
34
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2
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Article
64
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Article in journal
64
Aufsatz in Zeitschrift
64
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English
64
Author
All
Greene, Henry
3
Leisen Pollack, Birgit
3
Rho, Taeseok
3
Choi, Beom Joon
2
Mattila, Anna S.
2
Prentice, Catherine
2
Quach, Sara
2
Shin, Hyunju
2
Suh, Munshik
2
Thaichon, Park
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Ahn, Jinwoo
1
Amaad, Hafiz
1
Arrivabene, Lorena Silva
1
Banerjee, Shubhomoy
1
Bansal, Ishita
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Bernacchi, Michael
1
Birch, Nancy J.
1
Black, Gregory S.
1
Bosma, Maarten
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Castellanos Verdugo, Mario
1
Celuch, Kevin
1
Chamorro, Antonio
1
Chang, Shu-yu
1
Chowdhury, Fairuz
1
Clark, Melissa N.
1
Clouse, Shawn F.
1
Codá, Renato Calhau
1
Crawford, Heather
1
Culver, Jeffrey N.
1
Curry, Neil
1
D'Alessandro, Steven
1
Das, Manish
1
Daughtrey, Clayton L.
1
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Published in...
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Services marketing quarterly
Journal of retailing and consumer services
404
Journal of business research : JBR
208
International journal of hospitality management
168
The journal of services marketing
142
The service industries journal
106
Journal of hospitality marketing & management
77
Journal of travel and tourism marketing
72
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
International journal of contemporary hospitality management
67
Journal of service research : JSR
63
Journal of retailing
62
Cogent business & management
59
Tourism management : research, policies, practice
59
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
52
Journal of strategic marketing
52
The international review of retail, distribution and consumer research
52
Journal of service management
50
Asia Pacific journal of marketing and logistics
48
Journal of the Academy of Marketing Science
48
International journal of retail & distribution management
45
The journal of business & industrial marketing
44
The international journal of bank marketing : IJBM
43
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
The TQM journal : the international review of organizational improvement
42
Psychology & marketing
41
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
38
International journal of electronic customer relationship management : IJECRM
37
Marketing intelligence & planning
37
International journal of retail and distribution management
36
Journal of service research
35
European journal of marketing : EJM
32
International journal of electronic marketing and retailing : IJEMR
31
Journal of marketing
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Total quality management & business excellence
30
International journal of quality and service sciences
29
SpringerLink / Bücher
28
Managing service quality : MSQ ; an international journal
27
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ECONIS (ZBW)
64
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51
Creating positive word-of-mouth promotion through service recovery strategies
Wang, Edward Shih-tse
;
Chang, Shu-yu
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 103-114
Persistent link: https://www.econbiz.de/10009745747
Saved in:
52
Satisfaction and customer loyalty link : the moderating role of service locus of control
Leisen Pollack, Birgit
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 18-33
Persistent link: https://www.econbiz.de/10009726522
Saved in:
53
The influence of customer experience quality on customers' behavioral intentions
Kim, Hyun Sik
;
Choi, Beom Joon
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 322-338
Persistent link: https://www.econbiz.de/10010208590
Saved in:
54
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
55
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
Saved in:
56
The role of relationships in service failure : a cross-cultural study : United States, China, and Korea
Suh, Munshik
;
Greene, Henry
;
Rho, Taeseok
;
Qi, Qin
- In:
Services marketing quarterly
34
(
2013
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10009778530
Saved in:
57
Life insurance service providers’ attributes and relationship quality
Yen, Chang-hua
;
Liu, Li-ling
;
Tsa, Frank C.
;
Lai, Chun-min
- In:
Services marketing quarterly
33
(
2012
)
1
,
pp. 16-33
Persistent link: https://www.econbiz.de/10009508522
Saved in:
58
Low-cost airlines : a new customer relationship? ; an analysis of service quality, service satisfaction, and customer loyalty in a low-cost setting
Curry, Neil
;
Gao, Yuhui
- In:
Services marketing quarterly
33
(
2012
)
2
,
pp. 104-118
Persistent link: https://www.econbiz.de/10009553129
Saved in:
59
Casino service quality, tiered customer segments, and casino player retention
Prentice, Catherine
;
King, Brian
;
Ohtsuka, Keis
- In:
Services marketing quarterly
33
(
2012
)
4
,
pp. 277-291
Persistent link: https://www.econbiz.de/10009671256
Saved in:
60
Early gift card redemption could help stores grow business faster
Miranda, Mario J.
;
Kónya, László
- In:
Services marketing quarterly
31
(
2010
)
3
,
pp. 320-333
Persistent link: https://www.econbiz.de/10008648761
Saved in:
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