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~isPartOf:"The European journal of health economics : HEPAC ; health economics in prevention and care"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Hochschule"
~subject:"Hospital"
~subject:"Hotellerie"
~subject:"Tourismus"
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Search: "Dienstleistungsqualität"
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Hochschule
Hospital
Hotellerie
Tourismus
Dienstleistungsqualität
138
Service quality
138
Customer satisfaction
62
Kundenzufriedenheit
62
Hotel industry
39
Consumer behaviour
31
Konsumentenverhalten
31
Beziehungsmarketing
29
Relationship marketing
29
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Urlaubsverhalten
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75
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Lee, Jin-soo
3
Ling, Qian
3
Wu, Xiaoyi
3
Dhar, Rajib Lochan
2
Gao, Baojun
2
Ghazali Musa
2
Han, Heesup
2
Hitchcock, Michael
2
Lai, Ivan K. W.
2
Lin, Meizhen
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Radojevic, Tijana
2
Sedigheh Moghavvemi
2
Stanic, Nenad
2
Stanisic, Nemanja
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1
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1
Albayrak, Tahir
1
Ali, Manhal
1
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1
Bauvin, Eric
1
Beattie, Jane M.
1
Bech Serrat, Joseph Maria
1
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1
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1
Berenguer Contrí, Gloria
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Bose, Indranil
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1
Castelli, Christel
1
Chandy, Jacob John Chiremel
1
Che Ruhana Isa
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The European journal of health economics : HEPAC ; health economics in prevention and care
Tourism management : research, policies, practice
International journal of hospitality management
177
Health care management review : HCM review
73
International journal of contemporary hospitality management
71
Journal of hospitality marketing & management
61
Journal of travel and tourism marketing
48
Working paper / National Bureau of Economic Research, Inc.
48
NBER working paper series
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
47
NBER Working Paper
44
Journal of health economics
40
Quality management journal : QMJ
39
The TQM journal : the international review of organizational improvement
38
Journal of health organization and management
36
The service industries journal
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
30
International journal of productivity and quality management : IJPQM
27
Total quality management & business excellence
26
Health marketing quarterly
23
Journal of marketing for higher education
23
International journal of quality and service sciences
22
Health economics
21
Tourism management perspectives : TMP
21
Discussion paper series / IZA
20
Beiträge zur Hochschulpolitik
19
International journal of quality & reliability management
18
Management science : journal of the Institute for Operations Research and the Management Sciences
18
Journal of business research : JBR
17
Services marketing quarterly
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
International journal of services, economics and management
16
Journal of hospitality and tourism insights
16
Journal of retailing and consumer services
16
Health care management science
15
Service business
15
Technological forecasting & social change : an international journal
14
Discussion paper / Centre for Economic Policy Research
13
Economics of education review
13
International journal of leisure and tourism marketing : IJLTM
13
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ECONIS (ZBW)
75
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1
Recipe for perceived personalization in hotels
Lei, Soey Sut Ieng
;
Wang, Dan
;
Fong, Lawrence Hoc Nang
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457528
Saved in:
2
Service robots and perceived discrimination in tourism and hospitality
Seyitoğlu, Faruk
;
Ivanov, Stanislav
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10013556902
Saved in:
3
How do destination negative events trigger tourists' perceived betrayal and boycott? : the moderating role of relationship quality
Su, LuJun
;
Jia, Bocong
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
92
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013326665
Saved in:
4
Identifying attributes of wineries that increase visitor satisfaction and dissatisfaction : applying an aspect extraction approach to online reviews
Shin, Seunghun
;
Nicolau, Juan Luis
- In:
Tourism management : research, policies, practice
91
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013271648
Saved in:
5
Managing internal service quality in hotels : determinants and implications
Wu, Xiaoyi
;
Wang, Jie
;
Ling, Qian
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595653
Saved in:
6
To be similar or to be different? : the effect of hotel managers' rote response on subsequent reviews
Liu, Shan
;
Wang, Na
;
Gao, Baojun
;
Gallivan, Michael
- In:
Tourism management : research, policies, practice
86
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012595658
Saved in:
7
Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
8
Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng
;
Teichert, Thorsten
;
Deng, Shengliang
;
Liu, Yong
; …
- In:
Tourism management : research, policies, practice
85
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
Saved in:
9
Nonverbal communication in hotels as a medium of experience co-creation
Shahidul Islam, Mohammad
;
Kirillova, Ksenia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012648372
Saved in:
10
An online reviews-driven method for the prioritization of improvements in hotel services
Zhang, Chenxi
;
Xu, Zeshui
;
Gou, Xunjie
;
Chen, Shuixia
- In:
Tourism management : research, policies, practice
87
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012648426
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