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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Bankgeschäft"
~subject:"Consumer behaviour"
~subject:"Qualitätsmanagement"
~subject:"Theorie"
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Bankgeschäft
Consumer behaviour
Qualitätsmanagement
Theorie
Dienstleistungsqualität
58
Service quality
58
Customer satisfaction
37
Kundenzufriedenheit
37
Konsumentenverhalten
29
Beziehungsmarketing
25
Relationship marketing
25
Bank
22
Personal banking
16
Privatkundengeschäft
16
Banking services
13
Electronic Banking
13
Electronic banking
13
India
10
Indien
10
Financial services
6
Finanzdienstleistung
6
Banking
5
Banks
5
Customer loyalty
5
Loyalty
5
Satisfaction
5
Trust
5
Dienstleistungsmarketing
4
E-commerce
4
Islamic finance
4
Islamisches Finanzsystem
4
Mobile banking
4
Pakistan
4
SERVQUAL
4
Services marketing
4
Brand management
3
Confidence
3
Customer orientation
3
Electronic Commerce
3
Lieferantenmanagement
3
Markenführung
3
Mobile Business
3
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Undetermined
23
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Article
38
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Article in journal
38
Aufsatz in Zeitschrift
38
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English
38
Author
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Choudhury, Koushiki
2
Sultan, Parves
2
Adewoye, Oyerinde J.
1
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Al-jazzazi, Akram Mahmoud
1
Aliouat, Boualem
1
Amin, Muslim
1
Andronikidis, Andreas I.
1
Arcand, Manon
1
Ayo, Charles K.
1
Bak, Randall
1
Bandyopadhyay, Nirmalya
1
Bang, Nguyen
1
Bapat, Dhananjay
1
Batra, Dharminder Kumar
1
Bhat, Suhail Ahmad
1
Brun, Isabelle
1
Buonamassa, Daniela
1
Chikazhe, Lovemore
1
Darzi, Mushtag Ahmad
1
Devlin, James
1
Eser, Zeliha
1
Eweoya, Ibukun O.
1
Ferguson, David
1
Gaur, Sanjaya Singh
1
Georgiou, Andreas C.
1
Gera, Rajat
1
Geretto, Enrico Fioravante
1
Gharbi, Jameleddine
1
Girard, Tulay
1
Gorgoglione, Michele
1
Gotzamani, Katerina D.
1
Guillén, Marta Estrada
1
Hikkerova, Lubica
1
Hino, Hayiel
1
Ismail, Hina
1
Jun, Minjoon
1
Kaura, Vinita
1
Kausar, Uzma
1
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Published in...
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
242
International journal of hospitality management
207
Journal of business research : JBR
128
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
122
The journal of services marketing
110
The TQM journal : the international review of organizational improvement
86
Journal of hospitality marketing & management
85
International journal of contemporary hospitality management
84
International journal of quality & reliability management
77
International journal of productivity and quality management : IJPQM
76
The service industries journal
74
Services marketing quarterly
72
Journal of travel and tourism marketing
65
Quality management journal : QMJ
65
Total quality management & business excellence
64
Cogent business & management
61
International journal of services and operations management
56
International journal of quality and service sciences
52
Journal of service research : JSR
48
Service business
48
Journal of air transport management
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Journal of service management
37
Tourism management : research, policies, practice
36
International journal of services, economics and management
34
Asia Pacific journal of marketing and logistics
33
Managing service quality : MSQ ; an international journal
33
International journal of business information systems : IJBIS
30
International journal of production research
29
Journal of strategic marketing
27
Psychology & marketing
27
European journal of marketing : EJM
25
Journal of Services Marketing
25
Journal of service research
25
Journal of retailing
24
Auditing : a journal of practice & theory
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of services and operations management : IJSOM
23
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ECONIS (ZBW)
38
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1
Mobile banking
service
quality
and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
2
Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
3
Internet banking
service
quality
and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
4
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Saved in:
5
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
6
Role of mobile banking servicescape on customer attitude and engagement : an empirical investigation in India
Sahoo, Debjani
;
Pillai, Sreejesh S.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1113-1130
Persistent link: https://www.econbiz.de/10011815032
Saved in:
7
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
8
Evaluating customers' behavioral intentions in less significant financial institutions
Pauluzzo, Rubens
;
Geretto, Enrico Fioravante
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 714-732
Persistent link: https://www.econbiz.de/10011729054
Saved in:
9
Mediators of the relationship between
service
quality
and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
10
Quality and image of banking services : a comparative study of conventional and Islamic banks
Saleh, Md Abu
;
Quazi, Ali
;
Keating, Byron
;
Gaur, …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 878-902
Persistent link: https://www.econbiz.de/10011788220
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