//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Consumer behaviour"
~subject:"Dienstleistungsqualität"
~subject:"Qualitätsmanagement"
~subject:"Theorie"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Service quality"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Dienstleistungsqualität
Qualitätsmanagement
Theorie
Service quality
58
Customer satisfaction
37
Kundenzufriedenheit
37
Konsumentenverhalten
29
Beziehungsmarketing
25
Relationship marketing
25
Bank
22
Personal banking
16
Privatkundengeschäft
16
Bankgeschäft
13
Banking services
13
Electronic Banking
13
Electronic banking
13
India
10
Indien
10
Financial services
6
Finanzdienstleistung
6
Banking
5
Banks
5
Customer loyalty
5
Loyalty
5
Satisfaction
5
Trust
5
Dienstleistungsmarketing
4
E-commerce
4
Islamic finance
4
Islamisches Finanzsystem
4
Mobile banking
4
Pakistan
4
SERVQUAL
4
Services marketing
4
Brand management
3
Confidence
3
Customer orientation
3
Electronic Commerce
3
Lieferantenmanagement
3
Markenführung
3
Mobile Business
3
more ...
less ...
Online availability
All
Undetermined
30
Type of publication
All
Article
58
Type of publication (narrower categories)
All
Article in journal
58
Aufsatz in Zeitschrift
58
Language
All
English
58
Author
All
Brun, Isabelle
2
Choudhury, Koushiki
2
Kaura, Vinita
2
Ladeira, Wagner Junior
2
Rajaobelina, Lova
2
Sampaio, Cláudio Hoffmann
2
Santini, Fernando de Oliveira
2
Sultan, Parves
2
Adewoye, Oyerinde J.
1
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Al-jazzazi, Akram Mahmoud
1
Aliouat, Boualem
1
Amin, Muslim
1
Andronikidis, Andreas I.
1
Araujo, Clecio Falcao
1
Arcand, Manon
1
Ayo, Charles K.
1
Babakus, Emin
1
Bak, Randall
1
Bandyopadhyay, Nirmalya
1
Bang, Nguyen
1
Bapat, Dhananjay
1
Batra, Dharminder Kumar
1
Bhat, Suhail Ahmad
1
Buonamassa, Daniela
1
Casado, Ana Belén
1
Chikazhe, Lovemore
1
Clemes, Michael D.
1
Darzi, Mushtag Ahmad
1
Dauda, Samson Yusuf
1
De Meyer-Heydenrych, Christine F.
1
Devlin, James
1
Douglas, G.
1
Eser, Zeliha
1
Eweoya, Ibukun O.
1
Fatima, Tasneem
1
Ferguson, David
1
Gan, Christopher
1
Ganguli, Shirshendu
1
more ...
less ...
Published in...
All
The international journal of bank marketing : IJBM
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
294
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
177
Auditing : a journal of practice & theory
174
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of hospitality marketing & management
137
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of quality and service sciences
109
Service business
107
International journal of productivity and quality management : IJPQM
104
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
93
Discussion paper series / IZA
92
Quality management journal : QMJ
92
Economics of education review
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
77
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
more ...
less ...
Source
All
ECONIS (ZBW)
58
Showing
1
-
10
of
58
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Mobile banking
service
quality
and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
2
Elucidating perceived overall
service
quality
in retail banking
Zalfa Laili Hamzah
;
Lee, Siew Peng
;
Sedigheh Moghavvemi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
5
,
pp. 781-804
Persistent link: https://www.econbiz.de/10011755765
Saved in:
3
The impact of perceived
service
quality
dimensions on customer satisfaction : an empirical study on public sector banks in India
Kant, Rishi
;
Jaiswal, Deepak
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 411-430
Persistent link: https://www.econbiz.de/10011731400
Saved in:
4
Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
5
Internet banking
service
quality
and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
6
Customer responses to CSR in the Pakistani banking industry
Khan, Zia
;
Ferguson, David
;
Pérez, Andrea
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
4
,
pp. 471-493
Persistent link: https://www.econbiz.de/10011384253
Saved in:
7
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
8
Role of mobile banking servicescape on customer attitude and engagement : an empirical investigation in India
Sahoo, Debjani
;
Pillai, Sreejesh S.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1113-1130
Persistent link: https://www.econbiz.de/10011815032
Saved in:
9
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
10
Evaluating customers' behavioral intentions in less significant financial institutions
Pauluzzo, Rubens
;
Geretto, Enrico Fioravante
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 714-732
Persistent link: https://www.econbiz.de/10011729054
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->