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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Corporate social responsibility"
~subject:"Service quality"
~type:"article"
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Corporate social responsibility
Service quality
Beziehungsmarketing
83
Relationship marketing
83
Consumer behaviour
41
Konsumentenverhalten
41
Bank
37
Customer satisfaction
34
Kundenzufriedenheit
34
Dienstleistungsqualität
25
Personal banking
21
Privatkundengeschäft
21
Confidence
11
Customer loyalty
11
Electronic Banking
11
Electronic banking
11
Vertrauen
11
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Brand management
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Markenführung
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Customers
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Finanzdienstleistung
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Lieferantenmanagement
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Supplier relationship management
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Corporate Social Responsibility
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Kundenwert
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29
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29
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English
29
Author
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Pérez, Andrea
4
Rodríguez del Bosque, Ignacio A.
3
Brun, Isabelle
2
Rajaobelina, Lova
2
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Amin, Muslim
1
Arcand, Manon
1
Babakus, Emin
1
Bak, Randall
1
Bang, Nguyen
1
Bapat, Dhananjay
1
Bhat, Suhail Ahmad
1
Buonamassa, Daniela
1
Butcher, Ken
1
Butt, Muhammad Mohsin
1
Chikazhe, Lovemore
1
Chomvilailuk, Rojanasak
1
Clemes, Michael D.
1
Darzi, Mushtag Ahmad
1
Eser, Zeliha
1
Fatima, Tasneem
1
Ferguson, David
1
Gan, Christopher
1
Girard, Tulay
1
Gorgoglione, Michele
1
Hino, Hayiel
1
Ismail, Hina
1
Jahanzeb, Sadia
1
Kaura, Vinita
1
Khan, Zia
1
Klaus, Philipp
1
Ladeira, Wagner Junior
1
Levy, Shalom
1
Line, Ricard
1
Loh, Claire
1
Lähteenmaki, Ilkka
1
Makanyeza, Charles
1
Nyman, Henrich
1
Nätti, Satu
1
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
190
Journal of business research : JBR
129
International journal of hospitality management
124
The journal of services marketing
100
The service industries journal
75
Journal of hospitality marketing & management
57
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
55
International journal of contemporary hospitality management
52
Services marketing quarterly
52
Journal of service research : JSR
47
Journal of travel and tourism marketing
44
Service business
43
Cogent business & management
37
Journal of service management
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Journal of service research
33
Tourism management : research, policies, practice
33
The TQM journal : the international review of organizational improvement
31
Journal of strategic marketing
29
Industrial marketing management : the international journal for industrial and high-tech firms
27
Marketing intelligence & planning
25
Asia Pacific journal of marketing and logistics
24
International journal of quality and service sciences
24
Journal of the Academy of Marketing Science
23
Total quality management & business excellence
23
Journal of air transport management
22
International journal of services and operations management
21
Managing service quality : MSQ ; an international journal
21
Journal of business ethics : JOBE
20
International journal of electronic customer relationship management : IJECRM
19
Psychology & marketing
19
International journal of productivity and quality management : IJPQM
18
International journal of services, economics and management
18
Journal of marketing
18
European journal of marketing : EJM
17
International journal of quality & reliability management
17
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
17
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
17
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
17
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ECONIS (ZBW)
29
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29
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1
Does the interactive quality of premium asset management service promote customers' referral intentions? : the moderating effect of customer's asset size
Park, Kyoo Bae
;
Park, Min Jae
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
4
,
pp. 596-615
Persistent link: https://www.econbiz.de/10011725701
Saved in:
2
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
3
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
4
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
5
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
6
Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
7
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
8
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
9
Emotional brand attachment : a factor in customer-bank relationships
Levy, Shalom
;
Hino, Hayiel
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
2
,
pp. 136-150
Persistent link: https://www.econbiz.de/10011486706
Saved in:
10
The stakeholder management theory of CSR : a multidimensional approach in understanding customer identification and satisfaction
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
5
,
pp. 731-751
Persistent link: https://www.econbiz.de/10011606427
Saved in:
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