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~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Innovationsmanagement"
~subject:"Kundenzufriedenheit"
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Search: subject:"Beziehungsmanagement"
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Innovationsmanagement
Kundenzufriedenheit
Beziehungsmarketing
85
Relationship marketing
85
Consumer behaviour
41
Konsumentenverhalten
41
Bank
38
Customer satisfaction
34
Dienstleistungsqualität
25
Service quality
25
Personal banking
21
Privatkundengeschäft
21
Confidence
12
Vertrauen
12
Customer loyalty
11
Electronic Banking
11
Electronic banking
11
Bankgeschäft
10
Banking services
10
Brand management
9
Financial services
9
Finanzdienstleistung
9
India
9
Indien
9
Loyalty
9
Markenführung
9
Trust
9
Customers
8
Lieferantenmanagement
8
Supplier relationship management
8
Banking
7
Brand image
7
Markenimage
7
Banks
6
Corporate Social Responsibility
6
Corporate social responsibility
6
Customer value
6
Kundenwert
6
Banking industry
5
Customer orientation
5
Emotion
5
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Article
34
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34
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34
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English
34
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Pérez, Andrea
3
Amin, Muslim
2
Bang, Nguyen
2
Rodríguez del Bosque, Ignacio A.
2
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Arcand, Manon
1
Bapat, Dhananjay
1
Basso, Kenny
1
Berraies, Sarra
1
Bhat, Suhail Ahmad
1
Brun, Isabelle
1
Buonamassa, Daniela
1
Chikazhe, Lovemore
1
Darzi, Mushtag Ahmad
1
Dimitriadis, Sergios
1
Fatma, Mobin
1
Ferguson, David
1
Fontaine, Rodrigue
1
Gong, Xueping
1
Gorgoglione, Michele
1
Hannachi, Mariem
1
Henrique, Jorge Luiz
1
Hino, Hayiel
1
Hurley, Robert F.
1
Ismail, Hina
1
Kalthom Abdullah
1
Kaura, Vinita
1
Khan, Imran
1
Khan, Zia
1
Khian Sin Ong
1
Kirpalani, Vishnu M.
1
Klaus, Philipp
1
Krume, Tim
1
Ladeira, Wagner Junior
1
Levy, Shalom
1
Makanyeza, Charles
1
Matos, Celso Augusto de
1
Mishra, Vishal
1
Neto, Mário Teixeria Reis
1
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The international journal of bank marketing : IJBM
Journal of retailing and consumer services
258
Journal of business research : JBR
162
International journal of hospitality management
140
The journal of services marketing
111
Journal of hospitality marketing & management
67
The service industries journal
65
Journal of travel and tourism marketing
60
Industrial marketing management : the international journal for industrial and high-tech firms
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
International journal of contemporary hospitality management
53
Tourism management : research, policies, practice
51
Cogent business & management
49
Journal of service research : JSR
45
Journal of service management
44
Service business
44
Services marketing quarterly
42
The journal of business & industrial marketing
42
Journal of strategic marketing
41
Asia Pacific journal of marketing and logistics
39
Journal of the Academy of Marketing Science
36
The TQM journal : the international review of organizational improvement
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
32
International journal of electronic customer relationship management : IJECRM
31
Psychology & marketing
31
SpringerLink / Bücher
30
Journal of service research
27
European journal of marketing : EJM
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Total quality management & business excellence
25
International journal of electronic marketing and retailing : IJEMR
23
Journal of marketing
23
International journal of quality and service sciences
22
Journal of Asian finance, economics and business : JAFEB
22
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
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ECONIS (ZBW)
34
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1
Personal traits and customer responses to CSR perceptions in the banking sector
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
1
,
pp. 128-146
Persistent link: https://www.econbiz.de/10011617865
Saved in:
2
Exploring the antecedents of loyalty in the context of multi-channel banking
Bapat, Dhananjay
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 174-186
Persistent link: https://www.econbiz.de/10011707751
Saved in:
3
Demographic differences in Jordanian bank service quality perceptions
Al-jazzazi, Akram
;
Sultan, Parves
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 275-297
Persistent link: https://www.econbiz.de/10011707781
Saved in:
4
Relative importance of service value by customer relationship stages : evidence from the Indian retail banking
Ponnam, Abhilash
;
Paul, Rik
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 319-334
Persistent link: https://www.econbiz.de/10011707953
Saved in:
5
Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra
;
Yahia, Karim Ben
;
Hannachi, Mariem
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
Saved in:
6
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
7
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
8
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
9
Mediators of the relationship between service quality and customer loyalty : evidence from the banking sector in Zimbabwe
Makanyeza, Charles
;
Chikazhe, Lovemore
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 540-556
Persistent link: https://www.econbiz.de/10011731623
Saved in:
10
Emotional brand attachment : a factor in customer-bank relationships
Levy, Shalom
;
Hino, Hayiel
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
2
,
pp. 136-150
Persistent link: https://www.econbiz.de/10011486706
Saved in:
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