//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"The international review of retail, distribution and consumer research"
~subject:"Customer satisfaction"
~subject:"Electronic Commerce"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Relationship marketing"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Electronic Commerce
Beziehungsmarketing
73
Relationship marketing
73
Consumer behaviour
54
Konsumentenverhalten
54
Einzelhandel
44
Retail trade
44
Kundenzufriedenheit
22
Dienstleistungsqualität
10
Food retailing
10
Lebensmitteleinzelhandel
10
Online retailing
10
Online-Handel
10
Service quality
10
Brand image
8
Markenimage
8
Brand management
7
Distribution channel
7
Markenführung
7
Multichannel strategy
7
Multikanalvertrieb
7
Vertriebsweg
7
Confidence
6
Vertrauen
6
customer experience
6
Customer integration
5
Kundenintegration
5
USA
5
United States
5
retailing
5
satisfaction
5
Betriebliche Wertschöpfung
4
Customer analysis
4
E-commerce
4
Handelsmarke
4
Kundenbindungsprogramm
4
Ladengestaltung
4
Lieferantenmanagement
4
Loyalty program
4
more ...
less ...
Online availability
All
Undetermined
18
Type of publication
All
Article
24
Type of publication (narrower categories)
All
Article in journal
24
Aufsatz in Zeitschrift
24
Conference paper
6
Konferenzbeitrag
6
Language
All
English
24
Author
All
Gil Saura, Irene
2
Karjaluoto, Heikki
2
Röding, Tobias
2
Schramm-Klein, Hanna
2
Steinmann, Sascha
2
Zielke, Stephan
2
Bathula, Hanoku
1
Benhabib, Abderrezzak
1
Bertrandie, Laura
1
Bilgihan, Anil
1
Bäckström, Kristina
1
Castaldo, Sandro
1
Corraliza-Zapata, Amparo
1
Dixit, Saumya
1
Dobbelstein, Thomas
1
Fayos-Gardó, Teresa
1
Frasquet Deltoro, Marta
1
Gaur, Sanjaya Singh
1
Giese, Joan L.
1
Godek, John
1
Grosso, Monica
1
Gurel-Atay, Eda
1
Heiens, Richard A.
1
Helgesen, Øyvind
1
Hellström, Daniel
1
Herjanto, Halimin
1
Hjort, Klas
1
Jain, Manu
1
Johansson, Ulf
1
Leppäniemi, Matti
1
Menidjel, Choukri
1
Mennekes, Theresia
1
Michel, Geraldine
1
Mishra, Anubhav A.
1
Moliner-Velázquez, Beatriz
1
Mollá Descals, Alejandro
1
Nervik, Bjørn
1
Nesset, Erik
1
Nimmermann, Frederic
1
Nyrhinen, Jussi
1
more ...
less ...
Published in...
All
The international review of retail, distribution and consumer research
Journal of retailing and consumer services
276
Journal of business research : JBR
165
International journal of hospitality management
137
The journal of services marketing
111
The service industries journal
69
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
62
Industrial marketing management : the international journal for industrial and high-tech firms
57
International journal of electronic customer relationship management : IJECRM
56
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
52
Cogent business & management
51
Asia Pacific journal of marketing and logistics
45
Journal of strategic marketing
45
The journal of business & industrial marketing
45
Journal of service research : JSR
44
Service business
44
Journal of service management
42
Services marketing quarterly
42
Journal of the Academy of Marketing Science
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
Psychology & marketing
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
Journal of retailing
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of business information systems : IJBIS
30
Journal of marketing
30
International journal of electronic marketing and retailing : IJEMR
29
International journal of internet marketing and advertising : IJIMA
29
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
28
Journal of service research
28
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
SpringerLink / Bücher
26
Total quality management & business excellence
25
European journal of marketing : EJM
24
International journal of retail & distribution management
24
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
24
more ...
less ...
Source
All
ECONIS (ZBW)
24
Showing
1
-
10
of
24
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How to infuse mobile technologies in frontline service encounters? : an experimental analysis of customer perceptions of service competence
Röding, Tobias
;
Wagner, Gerhard
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
34
(
2024
)
2
,
pp. 183-200
Persistent link: https://www.econbiz.de/10014559011
Saved in:
2
Role of e-service quality, brand commitment and e-WOM trust on e-WOM intentions of millennials
Jain, Manu
;
Dixit, Saumya
;
Shukla, Amit
- In:
The international review of retail, distribution and …
33
(
2023
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10014226377
Saved in:
3
Socio-demographic, shopping self-concept, and shopping-context related moderators of customer experience
Mishra, Anubhav A.
;
Verma, Megha
- In:
The international review of retail, distribution and …
33
(
2023
)
2
,
pp. 155-177
Persistent link: https://www.econbiz.de/10014292092
Saved in:
4
Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Veloso, Cláudia Miranda
;
Sousa, Bruno
- In:
The international review of retail, distribution and …
32
(
2022
)
1
,
pp. 43-58
Persistent link: https://www.econbiz.de/10012873358
Saved in:
5
Shopping app features : their impact on customer satisfaction and loyalty
Sinemus, Kathrin
;
Zielke, Stephan
;
Dobbelstein, Thomas
- In:
The international review of retail, distribution and …
32
(
2022
)
4
,
pp. 423-449
Persistent link: https://www.econbiz.de/10013411673
Saved in:
6
Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry
Menidjel, Choukri
;
Bilgihan, Anil
;
Benhabib, Abderrezzak
- In:
The international review of retail, distribution and …
31
(
2021
)
1
,
pp. 106-129
Persistent link: https://www.econbiz.de/10012425335
Saved in:
7
Online retail experience and customer satisfaction : the mediating role of last mile delivery
Vakulenko, Yulia
;
Shams, Poja
;
Hellström, Daniel
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 306-320
Persistent link: https://www.econbiz.de/10012209282
Saved in:
8
Can the label "member" in a loyalty program context boost customer satisfaction?
Söderlund, Magnus
- In:
The international review of retail, distribution and …
29
(
2019
)
3
,
pp. 340-357
Persistent link: https://www.econbiz.de/10012209287
Saved in:
9
The influence of technology infusion on customers' information disclosure behaviour within the frontline service encounter
Röding, Tobias
;
Nimmermann, Frederic
;
Steinmann, Sascha
; …
- In:
The international review of retail, distribution and …
29
(
2019
)
5
,
pp. 482-503
Persistent link: https://www.econbiz.de/10012209614
Saved in:
10
Customer perceived value, satisfaction, and loyalty : the role of willingness to share information
Leppäniemi, Matti
;
Karjaluoto, Heikki
;
Saarijärvi, Hannu
- In:
The international review of retail, distribution and …
27
(
2017
)
2
,
pp. 164-188
Persistent link: https://www.econbiz.de/10011704061
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->