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~isPartOf:"The journal of business & industrial marketing"
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Customer service
10
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10
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5
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Dienstleistungsqualität
4
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4
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4
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Campos, Jose Antonio
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Cobelli, Nicola
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Confente, Ilenia
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D'Souza, Giles
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Ellinger, Alexander E.
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Falkenreck, Christine
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Russo, Ivan
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Tinnilä, Markku
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The journal of business & industrial marketing
The journal of services marketing
75
Journal of retailing and consumer services
74
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
38
Journal of service research : JSR
36
The service industries journal
33
Journal of service management
30
Journal of service research
27
International journal of contemporary hospitality management
23
Psychology & marketing
20
Services marketing quarterly
20
International journal of services and operations management
19
Gabler Edition Wissenschaft
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of service theory and practice
16
Journal of the Academy of Marketing Science
15
Europäische Hochschulschriften / 5
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
Harvard-Business-Manager : das Wissen der Besten
13
Springer eBook Collection / Business and Economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International journal of production economics
12
International journal of quality and service sciences
12
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
11
Journal of marketing
11
The TQM journal : the international review of organizational improvement
11
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
11
Tourism management : research, policies, practice
11
European journal of marketing : EJM
10
Hybride Wertschöpfung : mobile Anwendungssysteme für effiziente Dienstleistungsprozesse im technischen Kundendienst
10
International journal of business and economics
10
International journal of consumer studies
10
Management science : journal of the Institute for Operations Research and the Management Sciences
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ECONIS (ZBW)
10
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1
Putting the "service" into B2B marketing : key developments in service research and their relevance for B2B
Wirtz, Jochen
;
Kowalkowski, Christian
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10013539114
Saved in:
2
From managing customers to joint venturing with customers : co-creating service value in the digital age
Falkenreck, Christine
;
Wagner, Ralf
- In:
The journal of business & industrial marketing
37
(
2022
)
3
,
pp. 643-656
Persistent link: https://www.econbiz.de/10013165201
Saved in:
3
Customer prioritization, product complexity and business ties : implications for job stress and customer service performance
Yeniaras, Volkan
;
Kaya, Ilker
- In:
The journal of business & industrial marketing
37
(
2022
)
2
,
pp. 417-432
Persistent link: https://www.econbiz.de/10012798432
Saved in:
4
Moving from a goods- to a service-oriented organization : a perspective on the role of corporate culture and human resource management
Zabala, Kristina
;
Campos, Jose Antonio
;
Narvaiza, Lorea
- In:
The journal of business & industrial marketing
37
(
2022
)
6
,
pp. 1197-1207
Persistent link: https://www.econbiz.de/10013400009
Saved in:
5
The combined effect of product returns experience and switching costs on B2B customer re-purchase intent
Russo, Ivan
;
Confente, Ilenia
;
Gligor, David M.
; …
- In:
The journal of business & industrial marketing
32
(
2017
)
5
,
pp. 664-676
Persistent link: https://www.econbiz.de/10011692481
Saved in:
6
A longitudinal examination of internet-based customer service system usage in small companies
Palmer, David W.
;
Ellinger, Alexander E.
;
Allaway, Arthur
; …
- In:
The journal of business & industrial marketing
27
(
2012
)
1
,
pp. 29-40
Persistent link: https://www.econbiz.de/10009511274
Saved in:
7
The role of social capital and knowledge transfer in selling center performance
Yang, Jing
;
Alejandro, Thomas G. Brashear
;
Boles, James S.
- In:
The journal of business & industrial marketing
26
(
2011
)
3
,
pp. 152-161
Persistent link: https://www.econbiz.de/10009009489
Saved in:
8
Providing a method for composing modular B2B services
Böttcher, Martin
;
Klingner, Stephan
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 320-331
Persistent link: https://www.econbiz.de/10009272409
Saved in:
9
Framework for modularity and customization : service perspective
Bask, Anu
;
Lipponen, Mervi
;
Rajahonka, Mervi
;
Tinnilä, …
- In:
The journal of business & industrial marketing
26
(
2011
)
5
,
pp. 306-319
Persistent link: https://www.econbiz.de/10009272411
Saved in:
10
The impact of service encounter quality in service evaluation : evidence from a business-to-business context
Jayawardhena, Chanaka
- In:
The journal of business & industrial marketing
25
(
2010
)
5
,
pp. 338-348
Persistent link: https://www.econbiz.de/10008655583
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